{"id":10118,"date":"2020-03-30T11:52:36","date_gmt":"2020-03-30T15:52:36","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/employment\/?p=10118"},"modified":"2020-03-30T14:08:29","modified_gmt":"2020-03-30T18:08:29","slug":"inside-scoop-on-imh-team-training","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/","title":{"rendered":"Inside Scoop on IMH Team: Training"},"content":{"rendered":"<h5><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10119 alignleft\" src=\"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl-150x150.png\" alt=\"\" width=\"163\" height=\"163\" \/><\/a>Wondering what happens inside our Training department? We\u2019ve got the inside scoop for you!<br \/>\n<\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Whether you start in our company as a Technical Support Specialist or a Front End Web Developer, you\u2019ll have the pleasure of meeting and interacting with our Training department!\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Who are they? <\/b><span style=\"font-weight: 400;\">Included in our team we have 5 Trainers, 1 Knowledge Coordinator, 1 Senior Training Specialist, 1 Supervisor and 1 Manager all ready to help. The team is split between our Virginia Beach, VA and Denver, CO offices so there is always someone onsite to help you as you get comfortable with our systems and processes. You\u2019ll see quickly that our Trainers not only work hard, but also like to incorporate fun into their lessons.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>What do they do? <\/b><span style=\"font-weight: 400;\">Our Training department is responsible for arranging training setups for all new hires.\u00a0 If you\u2019re a Technical Support, or a Customer Service Specialist, you will spend 5-6 weeks in our Training room learning our systems and processes. You will also practice taking contacts from our customers by ticket, chat, and phone before moving out onto the floor. If you are not a member of our contact center, you will still meet our training team on your first day as they lead you through our IMH Welcome Training during orientation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><span style=\"font-weight: 400;\">Although training our new contact center team members is a large part of what the Training department is responsible for, there\u2019s still so much more that they do! They also:\u00a0<\/span><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Track trainee progress<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensure high quality service for tickets, chats, and calls<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coach new team members on processes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Grade self-paced courses<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Update training materials<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create new training materials and resources for ongoing learning<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage the external <\/span><a href=\"https:\/\/www.inmotionhosting.com\/employment\/position-openings\"><span style=\"font-weight: 400;\">Pipeline Program\u00a0<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Some of the other projects our Training department focuses on is Continuing Education for current employees and leadership training programs. The Guest Trainer Series is where employees from different departments will present on a topic in their field of expertise with the goal of advancing the knowledge and skills of others. Some of the topics covered include WordPress Troubleshooting, Stress Management, JavaScript, and Interviewing Skills for Advancement.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The team also manages our knowledge management system with the help of our Knowledge Coordinator. This is a tool used by our contact center employees to help better assist customers and troubleshoot solutions. It gives team members the option to search, create, share and manage information on a larger scale so we can quickly resolve our customer\u2019s problems.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><b>We asked our Training department what they love about their job and here\u2019s what they had to say:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u201cMaking a difference in the lives of new employees by on-boarding them into our awesome company and helping ensure they will be successful in their job. Helping current employees achieve their career goals, and that I still learn something new everyday.\u201d <\/span><b>&#8211; Donald B. Training Supervisor<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u201cMy favorite thing about being a trainer is seeing trainees that have that \u201cAh-Ha!\u201d moment then watching them use it to dazzle our customers.\u201d <\/span><b>&#8211; Andy V. Trainer<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u201cI love working in the Training department at InMotion. I get to be coach and cheerleader for the newest members of our team. There\u2019s nothing quite so satisfying as watching someone come to understand a concept you\u2019re explaining to them in real time, and knowing that their understanding will lead to career success for that trainee, and success for the customers that the agent will be able to assist with that knowledge.\u201d<\/span><b> &#8211; Randy W. Trainer<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Starting a new job can be a little scary, but rest assured, our Training team is here to help you succeed! Click <\/span><a href=\"https:\/\/www.inmotionhosting.com\/employment\/position-openings\"><span style=\"font-weight: 400;\">here<\/span><\/a> <span style=\"font-weight: 400;\">to see all of our current openings and what it\u2019s like <a id=\"bq3hSQ1UYvU-1\" href=\"https:\/\/youtu.be\/bq3hSQ1UYvU\">working at InMotion.<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wondering what happens inside our Training department? We\u2019ve got the inside scoop for you! Whether you start in our company as a Technical Support Specialist or a Front End Web Developer, you\u2019ll have the pleasure of meeting and interacting with our Training department!\u00a0 &nbsp; Who are they? Included in our team we have 5 Trainers,<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/\"> Read More ><\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[9],"tags":[],"class_list":["post-10118","post","type-post","status-publish","format-standard","hentry","category-meet-the-staff"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Inside Scoop on IMH Team: Training - Inside InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Wondering what happens inside our Training department? Learn about team training - who makes up the team and the impact they have on our company!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside Scoop on IMH Team: Training - Inside InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"Wondering what happens inside our Training department? Learn about team training - who makes up the team and the impact they have on our company!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside InMotion Hosting\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-30T15:52:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-30T18:08:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl-150x150.png\" \/>\n<meta name=\"author\" content=\"Lindseyj\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindseyj\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Inside Scoop on IMH Team: Training - Inside InMotion Hosting","description":"Wondering what happens inside our Training department? Learn about team training - who makes up the team and the impact they have on our company!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/","og_locale":"en_US","og_type":"article","og_title":"Inside Scoop on IMH Team: Training - Inside InMotion Hosting","og_description":"Wondering what happens inside our Training department? Learn about team training - who makes up the team and the impact they have on our company!","og_url":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/","og_site_name":"Inside InMotion Hosting","article_published_time":"2020-03-30T15:52:36+00:00","article_modified_time":"2020-03-30T18:08:29+00:00","og_image":[{"url":"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl-150x150.png","type":"","width":"","height":""}],"author":"Lindseyj","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lindseyj","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#article","isPartOf":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/"},"author":{"name":"Lindseyj","@id":"https:\/\/www.inmotionhosting.com\/employment\/#\/schema\/person\/c0e585b2567c7015a78d51785ed8210d"},"headline":"Inside Scoop on IMH Team: Training","datePublished":"2020-03-30T15:52:36+00:00","dateModified":"2020-03-30T18:08:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/"},"wordCount":633,"commentCount":0,"image":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl-150x150.png","articleSection":["Meet the Staff"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/","url":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/","name":"Inside Scoop on IMH Team: Training - Inside InMotion Hosting","isPartOf":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#primaryimage"},"image":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl-150x150.png","datePublished":"2020-03-30T15:52:36+00:00","dateModified":"2020-03-30T18:08:29+00:00","author":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/#\/schema\/person\/c0e585b2567c7015a78d51785ed8210d"},"description":"Wondering what happens inside our Training department? Learn about team training - who makes up the team and the impact they have on our company!","breadcrumb":{"@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#primaryimage","url":"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl.png","contentUrl":"https:\/\/www.inmotionhosting.com\/employment\/wp-content\/uploads\/2020\/03\/IMH-Owl.png","width":381,"height":366},{"@type":"BreadcrumbList","@id":"https:\/\/www.inmotionhosting.com\/employment\/meet-the-staff\/inside-scoop-on-imh-team-training\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.inmotionhosting.com\/employment\/"},{"@type":"ListItem","position":2,"name":"Inside Scoop on IMH Team: Training"}]},{"@type":"WebSite","@id":"https:\/\/www.inmotionhosting.com\/employment\/#website","url":"https:\/\/www.inmotionhosting.com\/employment\/","name":"Inside InMotion Hosting","description":"InMotionHosting.com","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.inmotionhosting.com\/employment\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.inmotionhosting.com\/employment\/#\/schema\/person\/c0e585b2567c7015a78d51785ed8210d","name":"Lindseyj"}]}},"_links":{"self":[{"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/posts\/10118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/comments?post=10118"}],"version-history":[{"count":15,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/posts\/10118\/revisions"}],"predecessor-version":[{"id":10134,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/posts\/10118\/revisions\/10134"}],"wp:attachment":[{"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/media?parent=10118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/categories?post=10118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/employment\/wp-json\/wp\/v2\/tags?post=10118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}