Customer Service Specialist

We’re looking for someone with a strong customer focus to join our AMAZING team of skilled Customer Service Specialists and launch your career in a growing industry! If you have a passion for helping others and are looking for your work to impact business owners around the world, then InMotion Hosting may be the perfect place for you! 

Our goal is to thrill every customer with our expertise, professionalism, availability and an honest desire to see them succeed. We love to promote from within so start your career with us.

What You’ll Do:                
  • Assist customers while expanding your technical knowledge
  • Assess customer needs, educate the customer about their account, and document interactions through contact tracking
  • Address incoming requests from new and existing customers as it relates to billing, account management, and general customer service 
  • Ensure high levels of customer satisfaction through genuine care for our customer’s success
  • Provide service and support to guarantee successful customer onboarding and retention 
  • Use technical skills to provide troubleshooting for websites, email and domain names 
  • Assist customers over the phone, via live chat, and through email in a friendly and professional manner 
  • Use problem solving skills to resolve issues in the best interest of both the customer and the company
  • Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
What You’ll Get:
  • Profit sharing twice yearly
  • Medical, Dental, Vision, Disability, Life Insurance
  • 401k with matching contributions
  • Reimbursement for tuition, certifications, or professional memberships
  • Additional paid time off to volunteer in your community
  • Casual dress code
  • Company parties and onsite events
  • Opportunities for professional growth through career coaching, job shadowing, and company wide training
  • Corporate discounts
  • Recognition for your years of service
  • Wellness initiatives
Ideal Candidates Have:
  • Demonstrated passion for excellence with genuine care for customers
  • Ability to communicate clearly and professionally
  • Ability to resolve issues from customers and leave them with a positive experience
  • General technical aptitude and the interest in learning new technologies
  • Ability to type around 35 WPM
  • 1+ years of experience in a call center or helpdesk environment, customer service/retention or help desk capacity preferred
  • Experience creating or hosting websites preferred
Location:
  • Virginia Beach, VA
  • Denver, CO
  • Remote

See what it’s like working at InMotion and all the great perks that come with it. You can also check out our products here.

Starting pay: $14.25 an hour with with regular performance bonus opportunities.