Advanced Technical Support Specialist

InMotion Hosting is seeking an Advanced Technical Support Specialist to assist in system monitoring, incident resolution, and thrilling our growing customer base with excellent customer service.

What You’ll Do:

  • Provide exceptional service to Managed Hosting customers by understanding their goals and objectives and creating a plan to accomplish those objectives
  • Troubleshooting technical issues related to application configuration
  • Analyze accounts for resource usage, identify resource issues within an account, and assist customers with premium site/server optimization.
  • Perform migrations of websites/ servers from a wide range of both cPanel and non-cPanel hosts
  • Maintain and strengthen the customer relationship by thrilling the customer in every interaction
  • Serve as an escalation point for other team members
  • Configure and install software using WHM and the Linux command line
  • Familiarize yourself with new technologies pertaining to the LAMP stack and enterprise hosting solutions to suit a diverse and non-standard customer base
  • Identify and implement solutions for permanent issue resolution instead of temporary fixes

What You’ll Get:

  • Profit Sharing twice yearly
  • Customizable 401(k) plans that include company matching
  • Medical, Dental, Vision Disability, Life Insurance
  • Paid Time Off and Company Paid Holidays
  • Reimbursement for tuition, certifications, or professional memberships
  • Additional paid time off to volunteer in your community

And when onsite…

  • Awesome company parties and events
  • Free weekly lunch and snacks

What We’re Looking For:

  • 3+ years’ experience providing customer service, preferably in a call center environment
  • Strong technical troubleshooting and critical thinking skills
  • Experience prioritizing and resolving escalations from team members
  • Advanced familiarity with the UNIX/Linux and its commands/utilities at a user level
  • Strong understanding of  the “LAMP” stack (Linux, Apache, MySql, PHP/Perl) and other common web server technologies.
  • Familiarity with web scripting and web applications, ability to troubleshoot/debug common errors with PHP and Perl applications/scripts
  • Strong understanding of DNS including change management tools and by editing configuration files directly
  • Experience with cPanel and Web Host Manager (WHM) including using both GUI and command line tools for account management
  • Moderate understanding of Unix/Linux security model, networking concepts, and the importance of maintaining security for passwords/keys
  • Ability to explain complex technical concepts in simple terms

Location:

  • Virginia Beach, VA
  • Denver, CO

You can see more information about our company culture and our current products and services by following these links:

This Is InMotion Hosting

Why Work Here

What We Offer Our Customers

Starting pay VA office: $22 an hour with the opportunity for monthly performance bonuses.

Starting pay CO office: $23.50 an hour with the opportunity for monthly performance bonuses.

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