Team Member Profile: Marvin T.

Hometown: West Babylon, New York (Long Island)

Position: Developer II 

Been with InMotion Hosting since: November 2019

 

 

 

How have you enjoyed working in the web hosting industry since starting at InMotion Hosting?

I have definitely enjoyed working in the web hosting industry since starting at InMotion Hosting! I have always been on the other side, purchasing hosting through various platforms like Amazon AWS, Liquid Web, and Bluehost, so it is interesting to see how a hosting company functions internally as well.

 

Coolest gadget you own, want to own or have read about?

The coolest gadget I own is my weighted jump rope, I have had it for 15 years and take it everywhere i go! It is great for cardio and strength training. I would like to one day own a Dodge Challenger with a hellcat engine, in super into muscle cars, I currently have a Mustang.

 

What would you like to tell us about yourself?

I am an active martial artist and I believe that discipline and respect are very important in maintaining your inner balance. I practice Jiu Jitsu everyday, and I have been training for about 4 years. In high school I was one of the top wrestlers in the state. Aside from that, I am actually very peaceful, philosophical, and curious in nature.  

 

Our Development Team currently has a Senior Software Developer position open. Join Marvin in creating, enhancing and maintaining both internal and external products! See what it’s like working at InMotion and all the great perks that come with it.   

Inside Scoop on IMH Team: Training

Wondering what happens inside our Training department? We’ve got the inside scoop for you!

Whether you start in our company as a Technical Support Specialist or a Front End Web Developer, you’ll have the pleasure of meeting and interacting with our Training department! 

 

Who are they? Included in our team we have 5 Trainers, 1 Knowledge Coordinator, 1 Senior Training Specialist, 1 Supervisor and 1 Manager all ready to help. The team is split between our Virginia Beach, VA and Denver, CO offices so there is always someone onsite to help you as you get comfortable with our systems and processes. You’ll see quickly that our Trainers not only work hard, but also like to incorporate fun into their lessons. 

 

What do they do? Our Training department is responsible for arranging training setups for all new hires.  If you’re a Technical Support, or a Customer Service Specialist, you will spend 5-6 weeks in our Training room learning our systems and processes. You will also practice taking contacts from our customers by ticket, chat, and phone before moving out onto the floor. If you are not a member of our contact center, you will still meet our training team on your first day as they lead you through our IMH Welcome Training during orientation.

 

Although training our new contact center team members is a large part of what the Training department is responsible for, there’s still so much more that they do! They also: 

 

  • Track trainee progress
  • Ensure high quality service for tickets, chats, and calls
  • Coach new team members on processes
  • Grade self-paced courses
  • Update training materials
  • Create new training materials and resources for ongoing learning
  • Manage the external Pipeline Program 

 

Some of the other projects our Training department focuses on is Continuing Education for current employees and leadership training programs. The Guest Trainer Series is where employees from different departments will present on a topic in their field of expertise with the goal of advancing the knowledge and skills of others. Some of the topics covered include WordPress Troubleshooting, Stress Management, JavaScript, and Interviewing Skills for Advancement. 

 

The team also manages our knowledge management system with the help of our Knowledge Coordinator. This is a tool used by our contact center employees to help better assist customers and troubleshoot solutions. It gives team members the option to search, create, share and manage information on a larger scale so we can quickly resolve our customer’s problems.

 

We asked our Training department what they love about their job and here’s what they had to say: 

 

“Making a difference in the lives of new employees by on-boarding them into our awesome company and helping ensure they will be successful in their job. Helping current employees achieve their career goals, and that I still learn something new everyday.” – Donald B. Training Supervisor

 

“My favorite thing about being a trainer is seeing trainees that have that “Ah-Ha!” moment then watching them use it to dazzle our customers.” – Andy V. Trainer

 

“I love working in the Training department at InMotion. I get to be coach and cheerleader for the newest members of our team. There’s nothing quite so satisfying as watching someone come to understand a concept you’re explaining to them in real time, and knowing that their understanding will lead to career success for that trainee, and success for the customers that the agent will be able to assist with that knowledge.” – Randy W. Trainer

 

Starting a new job can be a little scary, but rest assured, our Training team is here to help you succeed! Click here to see all of our current openings and what it’s like working at InMotion.

Career Paths at IMH – Mylin W.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are using our Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. This week we are featuring our Manager, Mylin, who started off in an entry level position within the company.  If you would like to join Mylin and build your career at InMotion Hosting, please click here. We hope you enjoy!

 

Hometown: Norfolk, VA

Position: Manager, Business Operations and Data Analysis 

Been with InMotion Hosting since: April 2013    

 

 

How have you enjoyed working in the web hosting industry since starting at InMotion Hosting?

I thoroughly enjoy it! The web hosting industry is a fast paced environment which challenges those within the industry to constantly adapt and evolve into the very best version available. It’s this challenge that has offered me a great deal of growth and opportunity to reach my current level of success; and of course continues to challenge me to further evolve and grow. Outside of fueling my professional growth, the web hosting industry has also helped me develop my confidence and connected me with extremely talented and smart individuals.

 

What is your current role at InMotion Hosting? What do you like most about it?

I am currently the Manager of Business Operations and Data Analysis. Within this role I manage an extremely talented team of individuals who help fuel smart business decisions through data and analysis. We are constantly looking towards how to solve operational needs which is what I enjoy most about my role – the problem-solving. Each day my team and I have the opportunity to determine how to meet various objectives by creating a new solution or re-evaluating an existing solution and improving on it.

 

What position did you start in with IMH? Tell us about your career growth since then. 

My career with InMotion Hosting started in 2013 under the Sales department as an Account Confirmations Specialist. My responsibilities were to review all new customer accounts for legitimacy and accuracy, ensure the new account was provisioned, and most importantly offer a customized on-boarding experience to the customer. This meant ensuring that customers that were new to web hosting understood the services they purchased and that they were provided any self-service articles that would be helpful for their immediate and specific needs. From that point, I transitioned to various other departments and roles including Customer Service Team Lead, Trainer (Sales, Design, Customer Service, and Technical Support), Business Operations Analyst, and Lead Operations Analyst. All of this eventually leading up to my current role as Manager of Business Operations and Data Analysis.

 

Coolest gadget you own, want to own or have read about?

The technology I am most excited about would be my fleet of Google Homes. It all started with purchasing one while it was on sale. Next thing I knew, I had five. It is a pretty ‘simple’ technology for today’s standards but it’s memorable to me due to how impactful and useful it is to my day to day.  

 
What would you like to tell us about yourself?

I enjoy learning and that motivation is what I owe a large part of my career growth and success. What I struggle with though is adhering to any form of strict curriculum – something that is quite evident once it’s learned that I’ve changed my college curriculum over ten times. My tendency to hop between topics and skills has lent itself to me picking up a wide range of skills and knowledge though, including video editing, stagecraft, AutoCAD, Spreadsheets, and storytelling. Put briefly and quoting my husband, “Cat mom voted most likely to build you a table and then proceed to challenge you to a board game set up on said table.”   See what it’s like working at InMotion and all the great perks that comes with it. You can also check out our products here.  

Career Paths at IMH – Xander R.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are using our Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. This week we are featuring our Manager, Xander, who started off in our entry level Technical Support Representative position.  If you would like to apply for our Technical Support position, please click here. We hope you enjoy!

Hometown: Virginia Beach, VA

Position: Manager, Customer Success

Been with InMotion Hosting since: October 2016

What is your current role at InMotion Hosting? What do you like most about it?

Manager, Customer Success. I love how much of an opportunity I have to make things better for the whole team. Taking good ideas and making them a reality is always a great feeling!

What position did you start in with IMH? Tell us about your career growth since then.

I started as a Tier 1 Technical Support Representative. From there I moved up to Tier 1 Expert, which was basically the same role but with more access and responsibility. Then, I moved up to Team Lead, which was a sort of junior Supervisor role. I moved up to Supervisor from there, and was eventually the Supervisor for everyone in Support but 3rd shift. Most recently I’ve moved up to the Manager role, and have been really enjoying it! These past two years have been full of change and excitement as I’ve moved to new positions, and I can’t wait to see what year 3 holds for me!

Coolest gadget you own, want to own or have read about?

I love my 3D printer. Definitely the coolest piece of tech in my apartment. I use it for printing minis for D&D, cosplay props, useful tools, fun stuff to decorate my desk with, all kinds of things.

What would you like to tell us about yourself?

For anyone considering applying, but not sure if you have the skills you need yet, study up and go for it! I started without any official experience in hosting, learning all about hosting through our Technical Pipeline Program and just knew a decent amount of Linux from having a Fedora desktop. Also, I’m probably one of the few managers you’ll find with a mohawk who wears Kamen Rider shirts.

Career Paths at IMH – Amanda M.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are using our Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. This week we are featuring our Manager, Amanda, who oversees our Human Resources Department. She currently has an open HR Generalist position! If you would like to apply to this position, please click here. We hope you enjoy!

 

Hometown: Normal, IL (yes, that’s a real town, and yes, I’ve heard all the jokes)

Position: Human Resources Manager

Been with InMotion Hosting since: January 2017

 

What is your current role at InMotion Hosting? What do you like most about it?

HR Manager.  I really enjoy the opportunity to work with a variety of people in every department as well as the opportunity to exercise creative-thinking.  As a member of the HR team, working with others across all of our locations is an essential part of my job.  There is always something new to learn, and I’m thankful to be part of a great team that gets it done!

 

What position did you start in with IMH? Tell us about your career growth since then.

I started with IMH as an HR Generalist in January 2017.  I had just moved to Virginia from Illinois, and I was looking for a new HR opportunity when I was hired by IMH.  I spent my first year as HR Generalist getting to know the company, people, and overall culture.  In January 2018, I was given the opportunity to step into the HR Manager role, which is the role I currently fill.

 

Coolest gadget you own, want to own or have read about?

I’ll be the first to admit that I’m not the most forward tech-thinking individual, but as a new homeowner, I’d love to have a fully integrated Nest or “smart home” system installed.

 

What would you like to tell us about yourself?

As a hobby, I am a group fitness instructor! I teach a 5:15am strength-training class as well as a cardio fitness class on the weekends.  This was a hobby that accidentally found me and definitely pushed me out of my comfort zone, but now it’s something that I can’t imagine not doing!  It’s a great stress-reliever and gives me a chance to unwind and connect with a different group of people.

 

Have you used our Professional Development Program?

As soon as I became eligible, I took advantage of the Professional Development Program by renewing my professional membership to the Society for Human Resource Management (SHRM).  My SHRM membership gives me access to additional HR resources, tools, ideas, and advice, which has proved invaluable in an ever-changing profession within the rapidly-growing tech industry.