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Welcome Inside InMotion Hosting!

Ever wonder what it's like to work for a company that takes pride in their work, understands the importance of excellent customer service, and recognizes that their most important assets are their team members?

Welcome to the InMotion Hosting Blog, a place to learn more about what goes on behind the scenes of our rapidly growing organization. Get to know our team through Employee Spotlights and see what happens when we're out and about making a difference in our local communities as well as kicking our feet up at company events.

Do you like what you see? Click the link below to see our current position openings!

Partnership Spotlight: ECPI University

InMotion Hosting is lucky to be able to partner with some great organizations in the community. Our Partnership Spotlight series will serve to highlight these organizations and give them credit for all they do. In our first installment we are highlighting our relationship with a leading career university in the Hampton Roads area, ECPI University! 

ECPI has been in the Hampton Roads area since 1966, helping individuals build specific skills that will help them exceed in their career. Many students that join our team from ECPI study Cloud Computing, Cyber security, Software Development, Web Design and Development, Business and IT Management and much more. 


 

Below is a statement from our partner regarding the relationship we’ve built over the years. 

 

“The partnership between ECPI University and InMotion Hosting has been valuable to our students and graduates. Career Services has worked closely with the InMotion Hosting recruiting team for over ten years. In-demand careers at InMotion offer a great fit for anyone studying or graduating from our Computer Information Science programs.  For example, the Technical Support role allows students/ graduates to apply what they have learned at ECPI in a position that closely relates to their education. InMotion recruits regularly from the University and provides constructive feedback to all ECPI applicants.

InMotion Hosting also participates in ECPI University’s Enterprise Partnership Program, which allows InMotion employees to get enhanced tuition assistance at ECPI.  What’s more, in the age of social distancing, the University is currently offering a remote synchronous delivery model. Students are experiencing the structure of a classroom with the added convenience of remote delivery. To learn more about ECPI University please visit: https://www.ecpi.edu/ “


 

Over the years, we’ve had many students and alumni from ECPI join our team in a variety of different roles and functions. Here is what some of our current team members had to say about how ECPI had prepared them for their career. 

 

Cody E. 

What degree have you pursued through ECPI?

I have achieved a Bachelor’s degree in their Cyber Security program. This degree program teaches the fundamentals of configuring and securing enterprise-grade networks to industry standards.

What resources does ECPI offer to help in your career progression?

Alumni of ECPI have access to almost all resources the college has to offer. This includes a career services advisor who helps with interviews, resumes, etc; I have access to heavily discounted certifications such as Comptia and Cisco certifications; I also have access to all the resources the library has to offer on campus.

 

Nick C.

What resources does ECPI offer to help in your career progression?

The obvious answer is career services. They help nail down job leads and prepare your resume. However the hidden gems are the clubs and faculty. The clubs give you a way to network and learn from your peers while having fun. Some of the faculty are active in the industry, working as software developers for The City of Virginia Beach, or as Ethical Hacker/Security consultants. If you work hard, do well, and you’re not just in it for the fancy sheet of paper, you can find career progression and opportunities almost anywhere you look.

 What do you think is the best thing you have learned from ECPI that you applied to your position(s) at InMotion Hosting?

The most critical skill I learned from ECPI was definitely how to use Linux. Being able to confidently navigate the servers isn’t just important, it’s necessary. Combine that with the ability to write some simple bash scripts, you’re golden. If I’m being honest, working here and going to school at ECPI has been mutually beneficial. Not only has ECPI helped at InMotion, InMotion has helped me at ECPI.

 

Elana D. 

Coming from ECPI, what do you think was the best thing you have learned from ECPI that you applied to your position at InMotion Hosting?

My bachelors degree and my experience in the IT industry has helped me excel as a T1 at InMotion Hosting. My Human Resources pursuit has allowed me to analyze InMotion Hosting’s processes and determine how to work with people to help with communication.

Tell us about the degree you have pursued through ECPI? 

My passion for people and lack of that in the workforce has inspired me to get a Degree in Human Resources. I also have a bachelor’s degree in database administration and computer programming.

 

Donald B. 

How has your experience at InMotion Hosting been since you have joined the team?

It truly has been amazing. It is a high energy workplace and workforce that cultivates success and offers fast promotions!

Tell us about the degree you have pursued through ECPI?

I achieved my bachelors degree in network security

What resources does ECPI offer to help in your career progression?

The list is too long but the top two are organizational skills and the technical foundation.

Working and Interviewing From Home

As we continue to navigate these unprecedented times, InMotion Hosting is doing everything we can to keep everyone, from our team members to our candidates, safe. Going into the office everyday, or meeting a hiring manager face-to-face during an interview, has completely changed almost overnight. Many people are now finding themselves working and interviewing from home. 

Remote work has now become common across the country for the time being, including for many of our team members. If you’re having a difficult time adjusting to this new lifestyle, you’re not alone. Head over to our blog for some Work From Home Tips From a Telework Pro

Those currently searching for a new job may be finding themselves interviewing in an entirely new way. Preparing for a virtual interview can look very different from a face to face interview. Check out our Tips for Virtual Interviews to learn more about how to make a great impression in a remote world.

 

See what it’s like working at InMotion and all the great perks that comes with it. You can also check out our products here.

Inside Scoop on IMH Team: Training

Wondering what happens inside our Training department? We’ve got the inside scoop for you!

Whether you start in our company as a Technical Support Specialist or a Front End Web Developer, you’ll have the pleasure of meeting and interacting with our Training department! 

 

Who are they? Included in our team we have 5 Trainers, 1 Knowledge Coordinator, 1 Senior Training Specialist, 1 Supervisor and 1 Manager all ready to help. The team is split between our Virginia Beach, VA and Denver, CO offices so there is always someone onsite to help you as you get comfortable with our systems and processes. You’ll see quickly that our Trainers not only work hard, but also like to incorporate fun into their lessons. 

 

What do they do? Our Training department is responsible for arranging training setups for all new hires.  If you’re a Technical Support, or a Customer Service Specialist, you will spend 5-6 weeks in our Training room learning our systems and processes. You will also practice taking contacts from our customers by ticket, chat, and phone before moving out onto the floor. If you are not a member of our contact center, you will still meet our training team on your first day as they lead you through our IMH Welcome Training during orientation.

 

Although training our new contact center team members is a large part of what the Training department is responsible for, there’s still so much more that they do! They also: 

 

  • Track trainee progress
  • Ensure high quality service for tickets, chats, and calls
  • Coach new team members on processes
  • Grade self-paced courses
  • Update training materials
  • Create new training materials and resources for ongoing learning
  • Manage the external Pipeline Program 

 

Some of the other projects our Training department focuses on is Continuing Education for current employees and leadership training programs. The Guest Trainer Series is where employees from different departments will present on a topic in their field of expertise with the goal of advancing the knowledge and skills of others. Some of the topics covered include WordPress Troubleshooting, Stress Management, JavaScript, and Interviewing Skills for Advancement. 

 

The team also manages our knowledge management system with the help of our Knowledge Coordinator. This is a tool used by our contact center employees to help better assist customers and troubleshoot solutions. It gives team members the option to search, create, share and manage information on a larger scale so we can quickly resolve our customer’s problems.

 

We asked our Training department what they love about their job and here’s what they had to say: 

 

“Making a difference in the lives of new employees by on-boarding them into our awesome company and helping ensure they will be successful in their job. Helping current employees achieve their career goals, and that I still learn something new everyday.” – Donald B. Training Supervisor

 

“My favorite thing about being a trainer is seeing trainees that have that “Ah-Ha!” moment then watching them use it to dazzle our customers.” – Andy V. Trainer

 

“I love working in the Training department at InMotion. I get to be coach and cheerleader for the newest members of our team. There’s nothing quite so satisfying as watching someone come to understand a concept you’re explaining to them in real time, and knowing that their understanding will lead to career success for that trainee, and success for the customers that the agent will be able to assist with that knowledge.” – Randy W. Trainer

 

Starting a new job can be a little scary, but rest assured, our Training team is here to help you succeed! Click here to see all of our current openings and what it’s like working at InMotion.

Happy National Women’s Day!

This year, to celebrate National Women’s Day, InMotion Hosting is recognizing some of the many women that have made significant contributions to the field of technology. These women are to thank for many advancements that we still benefit from on a day to day basis.

 

Our first notable mention is Ada Lovelace. Ada is credited as the first computer programmer because her work creating the first published algorithm tailored for implementation on a computer. Her foresight, inventiveness, and intelligence, led her to establish the first description of a computer and software in the mid-1800s. Unfortunately, she wasn’t able to see the fruits of her labor. Her work wouldn’t be fully utilized for more than a century after her death but her legacy lives on.

Picture above from: https://www.biography.com/scholar/ada-lovelace

Another great woman in tech is Elizabeth Feinler. Elizabeth led a group at the Stanford Research Institute and developed the modern-day Domain Name System of every domain name on the internet in 1972. Elizabeth and her team also created the domain naming scheme of .com, .edu, .gov, .mil, .org and .net that we still use today. 

Picture above from: https://www.internethalloffame.org/inductees/elizabeth-feinler

As computers were becoming more prevalent, Susan Kare identified a need to improve the user experience. Susan thought users should have easily identifiable symbols to help them navigate the emerging online world. She created a set of icons still widely recognized by people from the tech-savvy to novice users.  She also created a variety of fonts for those who needed to spell it out.

 

Picture above from: https://kare.com/apple-icons/

Learn more about some of the many amazing women in STEM on Mashable’s article here. If you’re interested in joining our team and creating your legacy, you can see our open positions on our employment page here.

IMH Attends VB Schools Partnership Expo.

Erica and Amanda from our HR Team recently attended the 2020 Virginia Beach Schools Partnership Expo. They were there to represent InMotion Hosting at Landstown High School to over a thousand students, parents and community members.

 

More than 150 Partners in Education were showcased at the third annual Partnership Expo which included free food and activities, as well as scholarship, summer job, career training and internship opportunities. The students of Landstown Highschool chose a movie theme for the event and did such a great job decorating. Thank you to everyone who stopped by our table, our team had such a great time!

 

See what it’s like working at InMotion and all the great perks that comes with it. You can also check out our products here.

 

Ready to embark on a new career? See all position openings.

InMotion Hosting is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.