How did you get started in the web hosting field?
After graduating from Old Dominion University with a degree in Computer Science, InMotion Hosting hired me as a Web Designer for their private client design customers. It was a great opportunity to learn how to build WordPress and eCommerce sites, all the while working with a really fun team. My greatest takeaway was learning how to make custom WordPress themes, which is a commodity if you’re looking to build custom Content Management Systems for friends as side projects.
What is your current role at InMotion Hosting? What do you like most about it?
After a few years as a Web Designer, I transitioned into the User Interface Design position for two more years. Currently, I serve as the Customer Experience Manager. Our C.E. Analyst defines the department as an “enthusiastic group of individuals with innovative ideas on improving the customer’s overall experience.” As a department, we focus on analyzing, identifying, and driving ongoing improvements to the customer experience based on feedback and top customer goals. Our research has gone towards improving experiences such as helping new customers achieve their goals through a personal on-boarding call, the usability of our customers’ Account Management Panel, as well as the transfer request processes for domains and websites. This year, based on popular demand, we have our eyes on improving a few more systems our customers deal with on a daily basis. So if you’re a customer with ideas that you’d love to see implemented, whether big or small, then we’d love to hear from you! Send us your feedback by signing into AMP and going to the feedback page here: https://secure1.inmotionhosting.com/amp/support/feedback.
Coolest gadget you own, want to own or have read about?
Google Glass seems like a really fun gadget to own.
What would you like to tell us about yourself?
I’m a bit of a User Experience (UX) nerd, so I’m involved in local Code for America and UXPA meetups to learn more about improving the UX of civic applications. One nearly completed project we’ve worked on in Code for America was a lookup tool for health inspection reports for local Virginia restaurants, which can be viewed at Open Health Inspection.
Describe your personality in one word?
I’m generally a “happy” person.