Let me introduce you to Managed Hosting and Launch Assist. When I was given this assignment for the blog and newsletter, I was really excited. I don’t know why it hadn’t occurred to me as a topic earlier, but I’m glad someone thought of it.
Why am I so excited, you ask? I mean, let’s be real, it’s not like I’m writing a post about Doctor Who or anything (don’t judge).
I am excited because I get to tell you about our new Managed Hosting service and Launch Assist for our Virtual Private Server and Dedicated hosting packages! Okay, admittedly, without a little background on why that’s awesome that reveal is mildly anti-climactic, but stick with me, you’ll be excited too.
First, let’s flash back to just under three years ago when I first started working for InMotion Hosting. I was hired onto our Customer Care team because I am awesome with customers. My tech knowledge was not my strong suit. I mean, I had a website and a blog and previously was a Genius at the Apple Store, so I knew my way around a computer and had a working knowledge of the internet. However, my server knowledge wasn’t quite as good. I mean, I could tell you that you needed accurate name servers, but I had no idea why.
Working here over the last few years has taught me a lot about servers and site design, but before that, I had no idea what I was doing. However, I was bound and determined to learn it.
I ended up breaking things, a lot. So, I started pestering the tech support reps to both fix the things I broke and explain to me how to not break it in the future. Because I work here, I had a direct line to the brilliance.
Now, thanks to Managed Hosting, you have a direct line to the brilliance too!
Seriously, Managed Hosting is essentially a hook-up to our best and brightest. They’re that friend everyone has who is willing to fix your server for you. This is a team of Systems-level technicians dedicated to you. While they are not account managers, we do keep the team intimate so they all can get to know our customers directly.
Keeping the whole team available to your account means you are almost guaranteed to have someone available who has expertise in your question. You can also rest easy knowing that the Support Representative working on your account is not only experienced but also has the upper level server knowledge you can rely on.
These guys are brilliant enough to work directly with you or your developer on any level. So, if you need to be able to jump right into a higher tier of support without going through our base T1 Premier Support Team, Managed Hosting is the place to be.
But, technical knowledge is not the only factor we take when selecting technicians for our Managed Hosting Team. We also look for those agents who have some of the best customer service on the floor. After all, that’s what sets InMotion Hosting apart from the pack, our dedicated focus to our customers.
We pride ourselves in the service our representatives offer. We bring this up in the initial job interview, and it is a focus of every aspect of our training because it’s so much a part of our daily tasks. It’s InMotion Hosting’s thing. Go Daddy has elephants, HostGator has Texas, InMotion Hosting has Customer Service. We strive every day to set the industry standard for customer service.
At the moment, Managed Hosting is only available to our VPS and Dedicated hosting customers, so if you have been on the fence about upgrading, now is the best time to do it!
With your upgrade or new VPS or Dedicated purchase, you have optional Launch Assist to help get you up and running.
Included in all Dedicated packages and available for $99 on VPS packages, Launch assist gets you up to 2 hours of Managed Hosting within your first 30 days. They can help you get your server set up just how you like it so you have a lean, mean, website hosting machine.
Between Managed Hosting and Launch Assist, our team has your team covered.
See? I told you this was exciting. This is better than when those stores give you employee discounts. Except, the employee discount that you get is access to our employees! That seems weird, but let me tell you; these guys have gotten me out of a lot of jams and have always been able to explain what I did wrong without confusing me. They are gifted.
Just remember to do one thing that I didn’t. Call Managed Hosting before you break your server.