The Official InMotion Hosting Blog

Category Archives: Team Member Profiles

Team Member Profile: Aimeelyn Dineros

AimeelynDHometown: Virginia Beach, VA
Position: Customer Experience Manager
Been with InMotion Hosting since: January 2011

How did you get started in the web hosting field?
After graduating from Old Dominion University with a degree in Computer Science, InMotion Hosting hired me as a Web Designer for their private client design customers.  It was a great opportunity to learn how to build WordPress and eCommerce sites, all the while working with a really fun team.  My greatest takeaway was learning how to make custom WordPress themes, which is a commodity if you’re looking to build custom Content Management Systems for friends as side projects.

What is your current role at InMotion Hosting? What do you like most about it?
After a few years as a Web Designer, I transitioned into the User Interface Design position for two more years.   Currently, I serve as the Customer Experience Manager.  Our C.E. Analyst defines the department as an “enthusiastic group of individuals with innovative ideas on improving the customer’s overall experience.”  As a department, we focus on analyzing, identifying, and driving ongoing improvements to the customer experience based on feedback and top customer goals. Our research has gone towards improving experiences such as helping new customers achieve their goals through a personal on-boarding call, the usability of our customers’ Account Management Panel, as well as the transfer request processes for domains and websites.  This year, based on popular demand, we have our eyes on improving a few more systems our customers deal with on a daily basis.  So if you’re a customer with ideas that you’d love to see implemented, whether big or small, then we’d love to hear from you!  Send us your feedback by signing into AMP and going to the feedback page here: https://secure1.inmotionhosting.com/amp/support/feedback.

Coolest gadget you own, want to own or have read about?
Google Glass seems like a really fun gadget to own.

What would you like to tell us about yourself?
I’m a bit of a User Experience (UX) nerd, so I’m involved in local Code for America and UXPA meetups to learn more about improving the UX of civic applications.  One nearly completed project we’ve worked on in Code for America was a lookup tool for health inspection reports for local Virginia restaurants, which can be viewed at Open Health Inspection.

Describe your personality in one word?
I’m generally a “happy” person.

Team Member Profile: Chenelle Harris

ChenelleHometown: Newport News, VA
Position: Director, HR
InMotion Hosting team member since October 2009

How did you get started in the web hosting field?
InMotion Hosting is my first experience with the web hosting industry. As a “user” of the web, I had never really given much thought to how it worked behind the scenes, just that I could get to the sites that I wanted too and my email worked correctly. I was truly amazed at how much technical knowledge it really takes to keep sites up and running. I’ve learned so many new and exciting things here at IMH, that although at work I will never be the most technical person in the room, in my circle of HR associates and family members, I’ve learned enough to really sound sophisticated in conversation. A big shout out to all the wonderful team members in VA and CA, that have been so patience in teaching me the aspects of web hosting and web design.

What is your current role at InMotion Hosting?
What do you like most about it? As a member of the HR team, my core role is to support the team members so that they can focus on making our customer’s experience awesome, assist them with their technical needs and make sure that their online business sites are set up to succeed. Our department facilitates the bi-annual profit sharing payouts, annual base increases, weekly free lunches, medical benefits, 401K savings plans, educational reimbursement and the list goes on and on. Oh, and we get to wear jeans every day if we want to. I’m a bit conservative so at first I did not think I would be comfortable with that, but now, me and my jeans have become good friends.

Coolest gadget you own, want to own, or have read about?
My 15 year old daughter gets a consistent kick out of me when I think I’m being “cool” with technology, but my IPhone does give me some “cool” points with her and her friends. With that said, I think any gadget that will allow me to track my daughter when she’s not with me is cool. Not that I necessarily believe in “big brother” watching us, but I’m a fan of “mothers on watch”.

What would you like to tell us about yourself?
I’ve been in the field of HR for over 20 years (oops, did I just tell my age) and I’m truly having the time of my life supporting all of the team members here. InMotion is a “cool” company to be a part of and we have team members from CA to VA who really want to help our customers succeed. I also really feel strongly that our owners are two of the most kindest people in this world. I’m very grateful that I’m a part of this team.

Describe your personality in one word:
Sincere

Team Member Profile: Ryan Balikian

Team Member Ryan BalikianHometown: Thousand Oaks, CA
Position: Marketing Specialist
Been with InMotion Hosting since: June 2014

How did you get started in the web hosting field?
I’ve worked in the digital space for my entire professional career, ranging from Software-as-a-Service (SaaS) companies, advertising agencies and as a freelance web developer. Learning more about the web hosting vertical and all of the intricacies of what happens behind the scenes of websites and complex applications was something that interested me and the position at InMotion Hosting seemed to be a perfect fit for my skill set and desire to learn.

What is your current role at InMotion Hosting? What do you like most about it?
I am currently the marketing lead for both our Virtual Private Server Hosting and Shared Hosting products. I enjoy the variety of responsibilities that comes with this position. One day I might be developing a brand new landing page and the next day I might be calculating pricing models for my product. Every day brings about a unique and interesting challenge.

Coolest gadget you own, want to own or have read about?
Oculus Rift

What would you like to tell us about yourself?
I come across as an idiosyncrasy of a human. I’m an ex All-American water polo player who is really much more of a nerd than an athlete. California kid who loves the ocean, gaming and live music.

Describe your personality in one word?
Amorphous

Team Member Profile: Matt Bell

mattb-teamHometown: Portsmouth, VA
Position: Sales Supervisor
InMotion Hosting team member since February 2009

How did you get started in the web hosting field?
I’ve always been the person that my family and friends approached for computer related issues, but the first time I heard anything about Web Hosting was actually when starting with InMotion. From there I quickly found that the industry is one of the only industries that is constantly evolving and growing, which is extremely exciting. WordPress is where I first learned the art of web design and especially coding, and now I’m not only a contact for computer problems but the person that my friends and family contact about setting up their website!

What is your current role at InMotion Hosting? What do you like most about it?
I’m currently the Sales Supervisor here at InMotion Hosting. I love this role because I can share the knowledge and experience I have gathered over my tenure with InMotion. Being able to help improve the overall customer experience by increasing the knowledge of each sales representative is a reward in itself.

Coolest gadget you own, want to own, or have read about?
I want a drone. I have no idea what I would use it for, but wouldn’t it be cool to say, “Yea, I own a drone.” Most likely I would end up using it to provide endless games of fetch with my dog. After about a couple hours of throwing a tennis ball, using a drone to carry the ball away and drop it would be amazing!

What would you like to tell us about yourself?
I’m a huge chemistry nerd. When I was a kid I would (without knowing what would happen) mix any and every household chemical I could find. It wasn’t the smartest thing in the world at the time but now that I’m an adult I thoroughly enjoy studying chemistry. The potential of chemical engineering is endless, especially what can now be done with alternative fuels.

Describe your personality in one word
Perceptive.

Team Member Profile: Michael Young

michael-teamHometown: Richmond, VA
Position: Designer/Developer
InMotion Hosting team member since September 2013

My very first, and coolest, Pro gig in the Web Hosting field. With many freelance positions and staff positions from The Red Cross to Hulu I decided to take my talents to SoCal! InMotion Hosting welcomed me with open arms and the rest… as they say… Is HISTORY!

Hometown:
Richmond, VA. Two up. Two down. Baleedat!

Position:
Designer/Developer. Protector of the site’s ‘flyness’.

Been at the company since:
Just made 1 year… You know. Creepin’ on the come up.

How did you get started in the web hosting field?
Well actually this is my true ‘start’. IMH is my first hosting company. During my career I’ve done a lot of web design, web animation, changing and fixing this and that but IMH is my first actual hosting gig. So as far as stepping into this role, I saw the ad for the position, saw how close it was to my house and applied! lol. Honestly, I thought it was a good fit. After finding how cool the office and atmosphere was, I believed that not only could I learn a lot from my position but that I could also contribute a lot to the company.

What is your current role at InMotion Hosting? What do you like most about it?
My current role is a Designer/Developer where I get to do a little bit of art and little bit of code. What I like most about this role is that there’s always a puzzle to solve. Whether visually or semantically.

Coolest gadget you own, want to own, or have read about?
I love getting new equipment so my coolest gadget right now is this video/lighting bracket that I just picked up (shouts to amazon, lol) which allows me to stack an ungodly amount of tech on one mono/tripod. Next? Who knows… I’m gonna build a Mac Pro soon.

What would you like to tell us about yourself?
I got skillz. With a ‘z’. Yeah… That’s it. But really tho…. I just love creating and making new things. Trying to keep it flashy, stay fly and show a bit of flair. That’s why I’m here.

Describe your personality in one word
Fresh.

Team Member Profile: Jerrett Farmer

Jerrett FarmerHometown: Latham, OH
Position: Marketing Production Manager
InMotion Hosting team member since December 2013

How did you get started in the web hosting field?
The first website I ever worked on was the X-Files website in the mid 90s. At that time time I did not know anything about web hosting. Five years later I started freelancing on the side and making websites. Then web hosting became a big deal to me. I found generally the experience with web hosting services to be similar to banging one’s head against the wall. Around 2004 or 2005 I came across InMotion Hosting and was amazed at their service and quality of their product. After using their service for seven years I made the move from video games to working in web hosting. I saw that InMotion was hiring and went for it. Easily the best job I’ve ever had.

What’s your current role at InMotion Hosting? What do you like most about it?
I am the Marketing Production Manager and I love Free Food Fridays.

Coolest gadget you own, want, or have read about?
My six year old daughter Ella.

What would you like to tell us about yourself?
I am what I am.

What’s one word that would describe your personality?
Ambiguous.

Team Member Profile: Jason Hong

13c9c48Hometown: Los Angeles, CA
Position: Affiliate Manager
InMotion Hosting team member since February 2011

How did you get started in the web hosting field?
This was my first professional job in the web hosting field. InMotion took a chance with me because I had some international BD experience and I was a Systems Analyst for around 7 years, so I had the technical background to learn the industry quickly.

What’s your current role at InMotion Hosting? What do you like most about it?
I am the Affiliate/ Business Development Manager with InMotion Hosting. I like the fact that this is one of the most challenging positions I’ve had in my professional career. The industry itself is very competitive, and the day to day challenges with affiliates and Google keep me on my toes, so no two days are ever alike.

Coolest gadget you own, want, or have read about?
I’ve read about a device that can store multiple credit cards, IDs, and cards all in one secure digital card. I’ve been looking for a way to make my wallet thinner since the 90’s and they finally invented it. Just took 20 years…

What would you like to tell us about yourself?
I’m older than I look.

What’s one word that would describe your personality?
Flexible

Team Member Profile: John Joseph

2014-04-team-blogHometown: Fort Wayne, Indiana
Position: Sales Manager
InMotion Hosting team member since March 2011

How did you get started in the web hosting field?
I’ve always had a passion for technology and an affinity for computers. Most importantly, I enjoy learning new things and being challenged. For me, the web hosting space is a fun one because it’s ever changing. We are constantly exploring new technologies which makes the impossible possible for our customers.

At InMotion Hosting, we get to play a critical role in the success of folks online all over the world. Whether it’s a start-up, growing enterprise, or established business, we help take them to the next level by providing them a reliable and powerful platform to host their website. How great is that?

What’s your current role at InMotion Hosting? What do you like most about it?
I’m currently positioned as the Sales Manager, overseeing the Hosting Sales, Design Sales, and Onboarding teams. I most enjoy the environment and the people I work with. Everybody has a genuine interest in the product, company, and customer success.

Coolest gadget you own, want, or have read about?
I encountered the red circle of death on my XBOX360 about a year ago. I’d love nothing more than to replace it with an XBoxOne. I miss my videogames.

What would you like to tell us about yourself?
I’m a husband to my wife Stephanie and father to an 11 month old baby boy. I like spending time with my family at the beach, water park, aquarium, or just grilling out in the backyard.

What’s one word that would describe your personality?
Real.

Team Member Profile: Jeff Matson

Hometown: Laconia, NH
Position: Customer Community Team Member
InMotion Hosting team member since August 2012

Jeff MatsonHow did you get started in the web hosting field?
My initial exposure to hosting was when I was around 13 years old when I picked up a book on HTML and learned how to make some basic websites. Of course, I needed hosting so I chose a host that would suit my needs.

A few years down the road, a mentor of mine named Adam Fisher gave me my first introduction into affiliate marketing and I used those basic skills to become profitable down the road. Operating several websites, I became familiar with the hosting aspect of things.

I later became interested in Linux and started maintaining my own servers along with my websites so that I could have further control of things on the back end. This gave me a great overall versatility at a very young age.

I was always looking for a more efficient way to develop my sites and already had skills in PHP, so I moved things over to WordPress where a lot of the work was already done for me as opposed to building things from scratch.

My first true role in terms of hosting larger enterprise-class sites as when I joined a large manufacturing/wholesale company as a developer and SEO manager. I quickly moved up the ladder to become the Head of eCommerce in which I saw all direct interaction between customers, businesses, and hosting providers.

Jumping to several years later, I am now part of the Customer Community team here at InMotion Hosting, specializing in WordPress. I have further evolved that role to become a direct point of contact between WordPress users and InMotion.

What’s your current role at InMotion Hosting? What do you like most about it?
My current role is as part of the Customer Community team in which I specifically specialize in WordPress-related news and tutorials. My position has greatly evolved over the time that I have been part of the team to become a direct point of contact between WordPress users and the hosting side of things.

I absolutely love every aspect of my position here. I have the opportunity to interact and make lifelong friends within the WordPress community. Without WordPress, I would not be where I am today so the ability to give back is priceless. When you do what you love, you will never work a day in your life.

Coolest gadget you own, want, or have read about?
The coolest gadget that I own would be my custom-built arcade machine that I built around a month ago. While it’s not quite where I want it to be in terms of appearance yet, the functionality is complete so there are a lot of fun nights playing arcade games with my friends on a full sized machine.

One thing that I do not yet own, but hopefully will in the future is Google Glass. With all of the things on my plate that I am constantly monitoring and working on, I feel like a huge burden would be lifted in terms of productivity. Anyone who knows me sees that I am constantly checking Twitter, email, WordPress news, and other things on my phone, so the more opportunities to leave my phone in my pocket, the better.

What would you like to tell us about yourself?
I love WordPress and enjoy getting active in the community. If you use WordPress, be sure to search for WordCamps or WordPress meetups in your area.

What’s one word that would describe your personality?
Quirky

Team Member Profile: Ali Jones

Hometown: Hampton, VA
Position: Technical Support Manager
InMotion Hosting team member since April 2009

Ali Jones - InMotion HostingHow did you get started in the web hosting field?
I entered the field as a Tier 1 Technician in 2005 while living in North Carolina. My duties at the time included providing support to both Windows and Linux web hosting customers. Within a year I was promoted to Shift Manager and was responsible for supervising Tier 1 Support, Tier 2 Support and Systems Administrators.

What’s your current role at InMotion Hosting? What do you like most about it?
My current role is Support Manager. My favorite part of the job is being part of a team that strives to make a difference for our customers. Most people have had a bad customer service experience at some point in their life and have come to dread contacting technical support at any company. Our goal is to change their mind about how they perceive tech support and ensure that they are blown away when they contact us.

We work hard to show them that we are a company that takes an active interest in their success. I love hearing from customers that are excited about how the Support team was able to far exceed their expectations because it’s a testament to the expertise, professionalism and dedication of our employees.

Coolest gadget you own, want, or have read about?
I’ve been keeping up with news on the Oculus Rift, a Virtual Reality headset in development. VR has been something that was attempted in the past, but I think that the technology finally exists to do it properly. Since Facebook recently acquired the company, it will likely mean that VR applications will be used for more than just gaming.

What would you like to tell us about yourself?
I’m always willing to help!

What’s one word that would describe your personality?
Analytical