InMotion Hosting Support Center

If you forget your administrator login credentials for Zen Cart, you will need to reset it. The password reset will be done through PHPMyAdmin in cPanel. We cannot reset your password, since Zen Cart is third party software.

How to Reset your Zen Cart Admin Password

  1. Log into cPanel and go to PHPMyAdmin
  2. Click on the Zen Cart Database on the left side menu pane
  3. Click on the SQL tab
  4. Run the following Query
  5. DELETE FROM admin WHERE admin_name = 'Admin';
    INSERT INTO admin (admin_name, admin_email, admin_pass, admin_profile)
    VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);

Now, you should be able to log into your Zen Cart administrator dashboard using the following credentials:

Username: Admin
Password: Admin

You'll want to reset your password to something more secure once you regain access to your dashboard.

If you need further assistance please feel free to ask a question on our support center.

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n/a Points
2014-03-27 2:55 pm

I found an extremely easy solution to this problem.  I did everything shown here and it did not work.  I have been frustrated testing all the google search responses all to failure.  At my frustration point I began to think STUPID.  What does not make sense and I found the solution.  When signing into ZenCart and requesting a RESET PASSWORD email which does not show up.  I decided to look in the SPAM email folder and there were all the emails with the reset codes.  FIXED IT!

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