InMotion Hosting Support Center

In this tutorial:

Welcome to InMotion Hosting! We're happy you've chosen us for your web hosting needs. We want you to be successful with your website, and we are more than happy to help if you have any questions about creating a new site or moving an existing site to our servers.

This article is broken down into 3 main sections:

Building a new site?

What software should I use?

If you're building a new website, one of the first things you'll need to do is decide which software you'll use to help create the website. We've listed a few of the more popular programs below you can use (click each link for a getting started guide). If you're not sure which software to use, we've recommended a few.

Creating a standard website or a blog

Creating an e-commerce website

These are just a few of the software applications you can easily install onto your hosting account using Softaculous in your cPanel (Control Panel). Feel free to explore and test different software to find the right one for your new website! It's simply impossible to be an expert in all of the 1000's of programs that are available, but we're good at figuring this stuff out - ask us a question if you need some help.

Learn HTML and increase your web design skills

If you're interested in learning HTML and more in depth information on web design, we have our Web Design Education Channel you can explore.

Transferring a site?

If you already have a website and want to transfer it to InMotion Hosting, the steps you will take depend on whether your current hosting provider uses cPanel or not.

My old host uses cPanel
If your previous host uses cPanel, see our article on migrating your website from another host that uses cPanel to InMotion Hosting.
My old host does not use cPanel
If your coming to us from a host that doesn't use cPanel, we have a instructions for making a website move without cPanel too.

We assist our customers with moving websites all the time, so we're comfortable with the process. We understand that some websites are simple to move but others can be more complex. If you run into any snags along the way, ask us a question!


All of our hosting accounts include the ability to manage email accounts. If you consider yourself a beginner in setting up email accounts, then start with our Email Getting Started Guide. We also have an extensive library of email-related articles that can be found on the Email articles index page.

Important Info

I know what I'm doing, I just need the technical details

Now, there may be some people reading this article who already know how they want to build their site and just need some basic information to start with. To find the technical information, simply click on the Account Technical Details icon within your AMP as shown on the right. Technical information is displayed in a table as below.


We cannot stress enough the importance of site backups. With the cPanel Backup Wizard, it's a very easy process. A site backup will be your best friend if something is accidentally changed or deleted in your site and you need to roll back to a working version of your site.

Keep in mind too, it's not just about potential errors. If companies like You Tube, Nokia, and other large companies can be hacked; the truth is any website could potentially fall victim to an attack. Good backups are your safety net in the event your site is compromised.

Please see our article on Backing Up your Cpanel for more information on the importance of, and how easy it is to create a backup of your account.

PHP and MySQL Databases

Do you use PHP on your website? Most customers will need to update configuration settings and may need to update PHP settings after a website move. We have helpful guides on updating your local PHP settings and working with MySQL databases.

Setting up SSL

If you're transmitting any confidential information through your website, such as credit card details or social security numbers, you'll want to secure this data while it passes through the internet by using an SSL certificate. For information on SSL (shared or dedicated), please see our article on obtaining an SSL certificate.

cPanel and Account Management Panel 

You will see articles that refer to AMP and/or cPanel. To make sure you understand the difference, please see our article on AMP vs. cPanel.

DNS Records 

Some of our more advanced customers may need to update DNS records. Please see our article on making custom DNS records for more information.

Unmetered Data Transfer

For Shared Hosting customers, bandwidth is unlimited for all customers. But if you are on a VPS or dedicated server, we do not offer unmetered bandwidth. If you would like to learn more, read about unmetered VPS hosting.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Do you have a pedigree format, for an animal site?
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
2011-10-28 10:47 pm
Thank you very much for these tutorials. We agonized for weeks looking for a hosting service and after talking with your support staff and using your tutorials, I really feel that we have made a good choice.
9,967 Points
2011-10-31 7:43 am
Hi Maria,

I'm so glad you were able to make an informed decision and choose InMotion Hosting. I think you'll find our support staff top notch. If you ever need anything, please feel free to contact me.

Thanks again for the great comment!

Tim S
2012-02-13 7:16 pm
I would agree, even though I'm a complete noob at all of this, you guys have been helping out a great deal, and the more I browse your site, the more I realize I don't need to bother you in chat anymore...
n/a Points
2014-03-10 3:47 am

Please i have to know why my website is stopped

19,934 Points
2014-03-10 10:01 am
Hello Ammar,

I checked your website and it loads, but it is only showing the default "Coming Soon" page. I recommend reading our Website getting started guide. It will help you get started with building, or transferring a website.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-09-04 5:09 am

Hello ,

I want know how i add new domain to my host and make control and CP for new Domain, to be advised I have power plan



19,934 Points
2014-09-04 9:06 am
Hello Mohamed,

Thank you for your question. Since a Power Plan only includes 1 cPanel, you just have to add the new domain as an Addon domain.

If you want to create separate cPanels: VPS, Dedicated, Reseller, and Managed Hosting includes this ability.

Thank you,
n/a Points
2014-09-04 9:14 am

Thanks to you

n/a Points
2014-09-15 8:21 pm

My website stopped working and I cannot find any problems with the code so I am not sure what is wrong.  The site is  Any help you can give would appreciated.

28,463 Points
2014-09-15 8:34 pm
Hello Pat,

Sorry to hear that your website is having problems. It appears that you have only a few website files in the PUBLIC_HTML folder. There was a re-named index file and a few other files. The PUBLIC_HTML folder is the location where your website files should exist. I renamed the file to INDEX.HTML (instead of INDEX.HTML_) and a portion of a website now appears. There are no graphic files. You may need to re-load the website or request that backup files be restored.

If you think you need the site reloaded, then please submit a request as soon as possible.

I hope that helps to get your problem resolved. Please let us know if you still require further assistance.

Arnel C.
n/a Points
2014-09-28 5:55 pm
It just feels complicated. I'll either call or struggle.
19,934 Points
2014-10-19 9:40 pm
Hello Majyk,

Thank you for contacting us, it is not as hard as it seems. To get started just install a web building program using Softaculous.

We then have Education channels for the most popular programs. These will help you get your website built.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-10-18 2:58 pm

Hola, tengo un plan energia y me gustaría saber si puedo hospedar dos web distintas con dominios diferentes? Gracias.

Hi , I have an energy plan and want to know if I can accommodate two different website with different domains? Thank you.(translated by Google)

19,934 Points
2014-10-19 9:46 pm
Hello Rafael,

Thank you for your question. All of our Hosting plans can accommodate at least 2 different websites.

Please see our guide on how to Add another domain to your account.

Thank you,
n/a Points
2015-06-09 4:36 pm

NO idea how to update information on the webpage now that it has been transferred.  It is also saying it is hosted by Ipage at the bottom of the website.

I do not know HTML or have technical skills.  I need some guidance here please.

7,039 Points
2015-06-09 6:34 pm
Hello Belinda,

What is your domain so we may take a look at it. If you had your website built in HTML and you do not know HTML then you may need to try and switch to a CMS (Content Management System) such as WordPress or Joomla.

Best Regards,
TJ Edens
n/a Points
2015-06-15 8:37 pm

Staff:  Domain site is  I was a templet that I just had to drop and drag information.  I have NO idea how to do anything else.  I tried to access the files from the cpanel and it is out of my depth of knowledge.   I need to be able to update it in as simple a way as possible.  Please help.

31,743 Points
2015-06-15 8:56 pm
Hello Belinda,

It appears the files are in html. You can use our articles to help you do almost anything you need such as edit files using the File Manager. You can then simply edit the files right within the cPanel itself.

Kindest Regards,
Scott M
n/a Points
2015-09-03 9:17 pm


I will be transfering a domain of my own that I have on another hosting to inmotionhosting.


On that hosting I have severals (about 100 subdomains ) all are wordpress based blogs.


What is your recommendation to transfer all of these blogs to inmotionhosting once I had finished the domain transfer?


I'll appreciate it a lot


Hector J.

7,039 Points
2015-09-05 7:24 am
Hello Hector,

I would suggest trying to perform the steps in the following guide cause if you have us transfer that many websites it would most likely get pretty costly.

Best Regards,
TJ Edens

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