InMotion Hosting Support Center

In this tutorial:

Welcome to InMotion Hosting! We're happy you've chosen us for your web hosting needs. We want you to be successful with your website, and we are more than happy to help if you have any questions about creating a new site or moving an existing site to our servers.

This article is broken down into 3 main sections:

Building a new site?

What software should I use?

If you're building a new website, one of the first things you'll need to do is decide which software you'll use to help create the website. We've listed a few of the more popular programs below you can use (click each link for a getting started guide). If you're not sure which software to use, we've recommended a few.

Creating a standard website or a blog

Creating an e-commerce website

These are just a few of the software applications you can easily install onto your hosting account using Softaculous in your cPanel (Control Panel). Feel free to explore and test different software to find the right one for your new website! It's simply impossible to be an expert in all of the 1000's of programs that are available, but we're good at figuring this stuff out - ask us a question if you need some help.

Learn HTML and increase your web design skills

If you're interested in learning HTML and more in depth information on web design, we have our Web Design Education Channel you can explore.

Transferring a site?

If you already have a website and want to transfer it to InMotion Hosting, the steps you will take depend on whether your current hosting provider uses cPanel or not.

My old host uses cPanel
If your previous host uses cPanel, see our article on migrating your website from another host that uses cPanel to InMotion Hosting.
My old host does not use cPanel
If your coming to us from a host that doesn't use cPanel, we have a instructions for making a website move without cPanel too.

We assist our customers with moving websites all the time, so we're comfortable with the process. We understand that some websites are simple to move but others can be more complex. If you run into any snags along the way, ask us a question!


All of our hosting accounts include the ability to manage email accounts. If you consider yourself a beginner in setting up email accounts, then start with our Email Getting Started Guide. We also have an extensive library of email-related articles that can be found on the Email articles index page.

Important Info

I know what I'm doing, I just need the technical details

Now, there may be some people reading this article who already know how they want to build their site and just need some basic information to start with. To find the technical information, simply click on the Account Technical Details icon within your AMP as shown on the right. Technical information is displayed in a table as below.


We cannot stress enough the importance of site backups. With the cPanel Backup Wizard, it's a very easy process. A site backup will be your best friend if something is accidentally changed or deleted in your site and you need to roll back to a working version of your site.

Keep in mind too, it's not just about potential errors. If companies like You Tube, Nokia, and other large companies can be hacked; the truth is any website could potentially fall victim to an attack. Good backups are your safety net in the event your site is compromised.

Please see our article on Backing Up your Cpanel for more information on the importance of, and how easy it is to create a backup of your account.

PHP and MySQL Databases

Do you use PHP on your website? Most customers will need to update configuration settings and may need to update PHP settings after a website move. We have helpful guides on updating your local PHP settings and working with MySQL databases.

Setting up SSL

If you're transmitting any confidential information through your website, such as credit card details or social security numbers, you'll want to secure this data while it passes through the internet by using an SSL certificate. For information on SSL (shared or dedicated), please see our article on obtaining an SSL certificate.

cPanel and Account Management Panel 

You will see articles that refer to AMP and/or cPanel. To make sure you understand the difference, please see our article on AMP vs. cPanel.

DNS Records 

Some of our more advanced customers may need to update DNS records. Please see our article on making custom DNS records for more information.

Unmetered Data Transfer

For Shared Hosting customers, bandwidth is unlimited for all customers. But if you are on a VPS or dedicated server, we do not offer unmetered bandwidth. If you would like to learn more, read about unmetered VPS hosting.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Do you have a pedigree format, for an animal site?
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
2011-10-28 10:47 pm
Thank you very much for these tutorials. We agonized for weeks looking for a hosting service and after talking with your support staff and using your tutorials, I really feel that we have made a good choice.
12,565 Points
2011-10-31 7:43 am
Hi Maria,

I'm so glad you were able to make an informed decision and choose InMotion Hosting. I think you'll find our support staff top notch. If you ever need anything, please feel free to contact me.

Thanks again for the great comment!

Tim S
2012-02-13 7:16 pm
I would agree, even though I'm a complete noob at all of this, you guys have been helping out a great deal, and the more I browse your site, the more I realize I don't need to bother you in chat anymore...
n/a Points
2014-03-10 3:47 am

Please i have to know why my website is stopped

27,485 Points
2014-03-10 10:01 am
Hello Ammar,

I checked your website and it loads, but it is only showing the default "Coming Soon" page. I recommend reading our Website getting started guide. It will help you get started with building, or transferring a website.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-09-04 5:09 am

Hello ,

I want know how i add new domain to my host and make control and CP for new Domain, to be advised I have power plan



27,485 Points
2014-09-04 9:06 am
Hello Mohamed,

Thank you for your question. Since a Power Plan only includes 1 cPanel, you just have to add the new domain as an Addon domain.

If you want to create separate cPanels: VPS, Dedicated, Reseller, and Managed Hosting includes this ability.

Thank you,
n/a Points
2014-09-04 9:14 am

Thanks to you

n/a Points
2016-05-03 10:36 am

I have a question relative to more than one website. In order for us to have more than one, do we need to have multiple c-panels or will they function normally as add-ons?

7,268 Points
2016-05-03 1:21 pm
Yes, your addon domains will function as individual websites with their own document root. You do not need multiple cPanels.
n/a Points
2014-09-15 8:21 pm

My website stopped working and I cannot find any problems with the code so I am not sure what is wrong.  The site is  Any help you can give would appreciated.

37,045 Points
2014-09-15 8:34 pm
Hello Pat,

Sorry to hear that your website is having problems. It appears that you have only a few website files in the PUBLIC_HTML folder. There was a re-named index file and a few other files. The PUBLIC_HTML folder is the location where your website files should exist. I renamed the file to INDEX.HTML (instead of INDEX.HTML_) and a portion of a website now appears. There are no graphic files. You may need to re-load the website or request that backup files be restored.

If you think you need the site reloaded, then please submit a request as soon as possible.

I hope that helps to get your problem resolved. Please let us know if you still require further assistance.

Arnel C.
n/a Points
2014-09-28 5:55 pm
It just feels complicated. I'll either call or struggle.
27,485 Points
2014-10-19 9:40 pm
Hello Majyk,

Thank you for contacting us, it is not as hard as it seems. To get started just install a web building program using Softaculous.

We then have Education channels for the most popular programs. These will help you get your website built.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-10-18 2:58 pm

Hola, tengo un plan energia y me gustaría saber si puedo hospedar dos web distintas con dominios diferentes? Gracias.

Hi , I have an energy plan and want to know if I can accommodate two different website with different domains? Thank you.(translated by Google)

27,485 Points
2014-10-19 9:46 pm
Hello Rafael,

Thank you for your question. All of our Hosting plans can accommodate at least 2 different websites.

Please see our guide on how to Add another domain to your account.

Thank you,
n/a Points
2015-06-09 4:36 pm

NO idea how to update information on the webpage now that it has been transferred.  It is also saying it is hosted by Ipage at the bottom of the website.

I do not know HTML or have technical skills.  I need some guidance here please.

10,077 Points
2015-06-09 6:34 pm
Hello Belinda,

What is your domain so we may take a look at it. If you had your website built in HTML and you do not know HTML then you may need to try and switch to a CMS (Content Management System) such as WordPress or Joomla.

Best Regards,
TJ Edens
n/a Points
2015-06-15 8:37 pm

Staff:  Domain site is  I was a templet that I just had to drop and drag information.  I have NO idea how to do anything else.  I tried to access the files from the cpanel and it is out of my depth of knowledge.   I need to be able to update it in as simple a way as possible.  Please help.

42,498 Points
2015-06-15 8:56 pm
Hello Belinda,

It appears the files are in html. You can use our articles to help you do almost anything you need such as edit files using the File Manager. You can then simply edit the files right within the cPanel itself.

Kindest Regards,
Scott M
n/a Points
2015-09-03 9:17 pm


I will be transfering a domain of my own that I have on another hosting to inmotionhosting.


On that hosting I have severals (about 100 subdomains ) all are wordpress based blogs.


What is your recommendation to transfer all of these blogs to inmotionhosting once I had finished the domain transfer?


I'll appreciate it a lot


Hector J.

10,077 Points
2015-09-05 7:24 am
Hello Hector,

I would suggest trying to perform the steps in the following guide cause if you have us transfer that many websites it would most likely get pretty costly.

Best Regards,
TJ Edens
n/a Points
2015-12-06 10:43 am

I have WordPress installed to build my site and know that woocommerce is a plug-in with WordPress.  However, PrestaShop seems to have some stronger shipping support.  Can I use PrestaShop with WordPress?  If yes, would there be any drawbacks to using it over woocommerce?  (PS - My level of web building/management is only at the basic level!)  Thanks!

27,485 Points
2015-12-07 12:48 pm
Hello Candace,

Thank you for contacting us. I could not find an up-to-date plugin, or built in way to use PrestaShop with WordPress.

This means you would have to host WordPress and PrestaShop in separately, or code/develop a custom solution.

Thank you,
n/a Points
2016-01-13 11:06 pm

I may be nice if you could increase the font size of the text content on this website. Or if there is any way to increase the font size myself fo reasy reading please advise. Thank you.

27,485 Points
2016-01-14 3:31 pm
Hello M. Jamil,

Thank you for contacting us. In most browsers you can press the Ctrl key, then turn the wheel on your mouse to zoom in and out.

If you tell us what type of browser you are using (such as Chrome, IE, Safari), we can provide more specific steps.

Thank you,
n/a Points
2016-01-23 4:54 am

I need help. This is my main domain which is a existing website which I told them to transfer in Inmotion Hosting when I bought the Hosting account in Inmotion Hosting, but at the moment is showing error like this when I go to my website, because I make some changes in php code.(Parse error: syntax error, unexpected end of file in /home/adanala3/www/ on line 81) 

I want to change the main Domain to my another Domain instead of Coud you please change my main domain to that I could create website in Inmotion Hosting? 


27,485 Points
2016-01-25 5:46 pm
Hello Ada,

Thank you for contacting us. Since this is just our public forum, we cannot make any changes to your account from here.

You can request a primary domain name change from AMP at any time.

Thank you,
n/a Points
2016-02-19 11:00 am

I have successfully created my first site with Boldgrid which has been great. Now I want to create a second web site using the addon domain option. I can add the domian but the  I can not find any icon either on amp or cpanel to start creating/working with  the second domain in order to create a web site am I doing something wrong? Or is add on domain not really a way to have a second web site? 

10,077 Points
2016-02-19 11:09 am
Hello Phil.

I am having our development team look into that as this product is still in its beta release. One thing you can do is if you have WordPress installed on your addon domain, just copy the boldgrid plugin from to folder.

Best Regards,
TJ Edens
n/a Points
2016-03-01 8:49 pm

I just signed on and have selected Wordpress as my website builder.   I have read all the tutorials but still have no clue how to build a website.   This is a very unintuitave application.  I feel like I need to take a class just to learn it.    Trying to get support from InMotion is next to impossible as their chat line always has 30 plus people in front of me and calling their support number says there is an hour wait.   I wish there was a video tutorial that ran a step by step process of building a simple website.   Arghhh!! I am so frustrated right now.

37,045 Points
2016-03-02 8:58 pm
Hello R Adams,

Apologies for the frustration. The problem with using WordPress is that if you already have even a little bit of knowledge of how to create a website, it's not going to gel with what you already know. That is because it has already provided a website framework for you, and limits what you can change in terms of its appearance with its existing interface. HOWEVER, this doesn't mean that it's a bad solution - just one you may need to approach a little differently. And, although it's difficult at the start, you do have full control over the website pages and you can make it look the way you want it after a little bit a learning curve.

As writers for the community center, we have been particularly concerned how to best provide guidance on using WordPress since we do support it. We are still in the process of finding the best way to provide guidance on its use. It sounds like you've tried to use some of the guides, but it's not working for you. When I was looking at other tutorials/videos on how to create a WordPress site, I did see a good tutorial to me. It's in video format, and he provides a beautiful theme that he developed. Check out this video tutorial. It's not made by us (you can ignore the whole hosting services part and WordPress installation as it should already be done for you), but it provides you a very friendly way to get your WordPress site created.

I hope this helps to , please let us know if you require any further assistance.

Arnel C.

n/a Points
2017-02-04 1:09 pm

We make a change plan from Web Hosting - Launch Plan, to Web Hosting - Essential Dedicated Server,

now we cant see the website  

We can see the folder moodledata. The Moodle version is 2.9.



12,565 Points
2017-02-06 8:37 am
When moving servers, since the IP address changes, you might be experiencing this due to propagation. If the problem lasts longer than 4 - 24 hours, I'd say you need to reach out to support for help.

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