Domain transfers can be processed in the Account Management Panel(AMP) for your account. The transfer can be handled for you using the domain concierge service for a small fee, and you can contact our live technical support team in order to initate the service. Alternatively, you may transfer the domain yourself by going through our Domain Transfer Walkthrough for beginning users. There is also an Advanced User Option for more experienced users. If you opt to transfer the domain yourself, each Shared and Reseller plan receives one free domain transfer, and additional transfers are $11.99. For VPS and Dedicated plans, domain transfers are $11.99 each.

If you seek to move a domain by changing your name servers, or you don't know the difference, please see Domain Names - Registrar Transfer versus Name Server Change for an explanation.

Domain Transfer Requirements

Before you can transfer a domain you must meet the following requirements:

  • InMotion Hosting can only support .com, .org, .biz, .net,.us or .info domains. If your domain type is not included in this list, you can still host the domain with InMotion Hosting, but you will need to change your nameservers.
  • The domains must be past their 60 day waiting period after you have purchased them.
  • If your domains are set to expire within 14 days, you will need to first renew the domain with its current registrar. This is required in order to prevent the loss of your domain name in the event that the transfer request fails.

How to use the Domain Transfer Walkthrough in AMP

  1. Login into AMP
  2. In the Manage My Account Section, click on Transfer Domain
  3. You will see the option to use either the Domain Transfer Walkthrough, or the Advanced User option on the right. Select the Domain Transfer Walkthrough
  4. Test availability of domain
  5. You will then see a list starting with a check to see if your domain is available for transfer. Type in the domain name and select the domain extension type
  6. Confirm availability of domain
  7. Click on Check Availability in order to check the domain. If it's okay, you'll see a green checkmark and a message stating that the domain is available for transfer
  8. Confirm Domain Privacy removal
  9. In step 2, you need to confirm that you do not have domain privacy enabled.
  10. Confirm Name servers are set correctly
  11. Next you will need to confirm that your name servers are correct. This insures that when your domain name is transferred you will be able to use it for websites that are hosted on InMotion Hosting. Please read the explanation provided in this section for more information. Click on the checkbox, if your name servers are set correctly, then click on the button labeled CONTINUE to proceed
  12. Confirm Name servers are set correctly
  13. Step 4 requires that you get the authorization code. This code (also known as an EPP code) is what allows the transfer of the domain from one registrar to another. The Authorization Code can only be obtained through your current domain registrar. Type in the authorization code that you receive from your registrar in the field labeled Please enter the authorization code:
  14. Confirm Name servers are set correctly
  15. The next step requires that you have access to your domain's administrator email. This is typically set when you register your domain. In order to modify the administrator email address you may be required to use your current domain's interface for editing your domain's information. It is vital that you have access to the administrator email on the domain in order to complete the transfer! Click on the checkbox to indicate that you have access to the domain's administrator email, then click on CONTINUE in order to proceed
  16. Domain Transfer order form

    After you confirmed that you have access to the Administrator email, you will see the order form for the transfer process. The form provides a summary for the transfer starting with the domain name. The screenshot at right shows you what the form looks like, while the table below explains each form item.

    Enter a Domain NameName of the domain name you are trying to transfer. Double-check to make sure that it is the correct domain name and spelled correctly.
    Domain PrivacyThis option can be added by clicking on Add if you want it for your domain. This option is not free and costs $9.99 per domain. Domain privacy prevents WHOIS queries from obtaining your contact information.
    Billing InformationClick on the drop down arrow in order to change the billing information
    Payment MethodEven if you're receiving a free domain transfer with your hosting plan, you will be requested to provide a payment method. This is typically a credit card, which is required in order to prevent the domain registration from expiring. If the transfer is free with your plan, your card will not be charged. Also, clicking on the drop-down arrow may give you the option of using a check. The option to use a check as payment will only available if you have previously used a check for payment on the account.
    Credit Card InformationTo add a new card, click on the drop down arrow. No charges will be made to the card if the transfer is free.
    Terms of ServiceOnce you have added the card, read the Terms of Service, then click on the checkbox where it is labeled I Agree. You will see the summary of the charges listed below the instructions to check the box.
  17. Once you have clicked on the Terms of Service checkbox, click on SUBMIT to proceed, or CANCEL if you wish to discontinue the transfer process. When the form is submitted, you will see a message confirming that the transfer request has been processed, and a copy of this confirmation message will be sent to the primary email address in your account. Click here to see an example of the confirmation email.
  18. Transfer order form completed

    The final step occurs when you receive a reply from InMotion Hosting's domain registrar - Melbourne IT. You should see a reply within 1-3 days. The email confirming the transfer is sent to the administrator email for the domain. Make sure to whitelist * in your email spam filter so that the email is not lost in your junk/spam folder.

    view of domain transfer confirmation email

    Click on the Link in the Email to confirm the transfer. You will then be prompted to enter a "password", but this refers to your authorization code. Enter your authorization code in order to complete the transfer process.

    Melbourne IT domain transfer confirmation page
List of existing domain transfers

This completes the transfer process using the Domain Transfer Walkthrough. On the same page as the instructions for the domain transfer you will see the List of Existing Domain Transfers in the right hand of the page.

The Advanced User Option for transferring domains

The main difference between the Domain Transfer Walkthrough and the Advanced User Option is that the Advanced User Option skips the first three steps. These steps involve removing domain privacy, unlocking the domain, and obtaining the authorization code. These steps are assumed to be completed before you begin the process. Here are a summary of the remain steps:

  1. Confirm access to the Administrator Email
  2. Complete the order transfer form (billing information, payment method, and Terms of Service)
  3. Await the confirmation email, then click on the link provided in the confirmation email that arrives from Melbourne IT. The link requests a password, but it refers to your authorization code.

Congratulations! This completes the domain transfer process. Note that although you have completed the transfer process, it may require up to a week before the transfer is finalized between the domain registrars.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2014-08-13 8:05 am
14,731 Points
2014-09-04 1:24 pm
Hello Krasimir,

Thank you for your comment. We have a full walk-through guide on How to unlock your domain name and retrieve your Authorization Code.

You can then use the Authorization code to initiate a domain transfer to your new registrar.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-09-04 12:25 pm

I want to know if i can delete one of our current registered domains at inmotion, and then, replace it for another new one, without pay any additional cost.

Whe are looking for a hosting change of our active website. We like to move it to your hosting services, and then change dns info at our registrar. But we already have an account with 2 domains set. One of them is useless, so we like to know if we can replace with the new (and current) one, and continue paying the same anual fee.

14,731 Points
2014-09-04 1:27 pm
Hello Axel,

Thank you for your question. Domain registrations are for a year, so once they are registered they cannot be cancelled. You would have to register the new domain name to own it.

Here is a link to our guide on Deleting a domain from your cPanel.

You can then Addon the new domain.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-09-04 1:58 pm

Hello John-Paul.

Thanks for your reply. We already have register our domain (at other provider) So, we need to "move" it from our current host to your servers. We ´ll do the DNS delegation pointing to your services. But the main question is: in the middle, we can stay on-line without lost of service? I mean, we can mantain both hosting services, with the content of our current website, and just wait while the change at DNS pointers wll propagated and the users and customers never knows about the change ?

By the way : You telling me that we need to buy another "domain register" to host the new one besides we delete one of the two we already have with your services?

11,156 Points
2014-09-04 2:12 pm
To move the site from another host to us, you would simply need to create a new addon domain, move a copy of your site to that domain, then point the DNS over. This way, during propagation there will not be any downtime as users would either be going to the old host or us depending on how long their DNS takes to propagate.

If you already own the domain, you will not need to purchase the domain, just point it over.
n/a Points
2014-09-22 9:07 am

Hi. Thanks for information.

n/a Points
2014-09-23 1:00 pm
I am looking to leave your service to another that I have maintained for the past decade. While your service has been fine, I purchased this business from the individual who set this up. I'm looking to move the domain to my own hosting, where I can create a wp set up for this domain name.
14,731 Points
2014-11-17 10:35 am
Hello Ann,

Sorry to see you go. You can create a full cPanel backup at any time, which can easily be downloaded, or transferred.

You can also backup your existing site files using FTP.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-10-18 10:16 pm

I started the walkthrough to transfer a domain. During this process, when it got to the part of verifying that privacy is turned off, I discovered that privacy was still on for my domain at the other hosting service. So, I logged into the other service and turned off privacy, then returned to continue my transfer. I refreshed the page and it started the process over. This required me to enter the domain name again. When I did, it says now that the domain has already been saved for this transfer. And, it won't let me progress through the process. How do I return to the process to complete it?

25,079 Points
2014-10-20 11:51 am
Hello Melody,

When you return to the transfer page, there should be a link to resume a saved transfer. Click that to continue your domain transfer.

Kindest Regards,
Scott M
n/a Points
2014-11-16 8:15 pm

I'm confused about the domain transfer. So, I have webhosting with inmotion, but I bought a domain with godaddy. I am using wordpress and did the domain mapping change with godady so I can see the website address without What I don't understand is that I can see the website, but I never transferred it over to inmotion. Where is it being hosted right now? Help? HOw can I get it to be hosted to inmotion?

14,731 Points
2014-11-17 10:28 am
Hello Veronica,

Thank you for your question. If you pointed your GD domain to us already, your site will resolve to our servers. At that point you will be hosted on our servers.

The guide above is only if you want to transfer your domain away from Godaddy, and have it hosted through us. This is not required to be hosted with us though.

Thank you,
n/a Points
2014-12-29 4:35 pm

The instructions for transferring a domain away from Melbourne How to unlock your domain name and retrieve your Authorization Code. seem to no longer work. When I click the starting link I am taken to Melbourne's site ant they ask for my domain name. When I put in the name TI get the following text:

The Registry Key for Domain Name "name" was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance.

Any ideas?

25,079 Points
2014-12-29 4:40 pm
Hello Graham,

At the top of that article you will see an important note that reads:
IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first.

You will need to follow those instructions first before the main instructions will work. So be sure to contact our Live Support to have them release the domain.

Kindest Regards,
Scott M
n/a Points
2014-12-29 4:44 pm

Hah! I just reread and parsed that note a few seconds after submitting the comment. It seems this is a very important step... I submitted a followup support ticket a few minutes ago.

25,079 Points
2014-12-29 4:49 pm
Hello Graham,

I understand. It is easy to miss at a glance. I will slate that article for an update and make that step part of the process instead of being up at the top. In any case, once you have the domain name released you will be all set to proceed with Melbourne. Please let us know if you have any other questions!

Kindest Regards,
Scott M
n/a Points
2015-01-08 7:55 pm
Please mention how to transfer a domain when I already own the domain. It will not allow me to proceed with the domain transfer as it says the domain is taken. Ahh, yeah...that's why I wish to transfer the domain to inmotion
14,731 Points
2015-01-29 10:20 am
Hello elizabeth,

Thank you for your question. Sorry to hear about the trouble you are having. You should be able to proceed with the transfer, since this guide is on how to transfer a domain you own.

If it is not working, please contact Live Support so they can help you initiate the domain transfer.

Thank you,
n/a Points
2015-01-11 7:49 pm

How do I transfer my website to your hosting when I have no clue who is hosting my site now and your system says that my domain is locked? I do not speak to the person who did my website and have no idea who is hosting it. It just states powered by WordPress but I don't know the username or password to enter in and unlock it.

25,079 Points
2015-01-12 11:13 am
Hello Tracey,

You may be able to find out where the site is hosted by checking out the domain name using a WHOIS lookup. You will see the registrar information which tells who is registering the site. This could also be a partner for a reseller however.

Also, you should see the name of the nameserver, which could give the host name as well. For example, a site hosted on our servers may have a domain record pointing to Then you would know that InMotion Hosting was most likely hosting the site.

However, then you would need to know how to access the account. This could involve knowing the billing information, special passwords, etc. Each host is different, so I would not be able to assist you with that.

Kindest Regards,
Scott M
n/a Points
2015-03-30 10:28 am

If I register a domain name wtih inmotion, who owns it -- me or inmotion? Can I move it to another host whenever I want?

25,079 Points
2015-03-30 10:31 am
Hello Tim,

You would own the domain and can transfer it to any other host as you see fit after the first 60 days. The 60 day rule is an ICANN regulation and applies to all domain resellers. Other than that stipulation, you can move it at any time.

Kindest Regards,
Scott M

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