InMotion Hosting Support Center

Domain transfers can be processed in the Account Management Panel(AMP) for your account. The transfer can be handled for you using the domain concierge service for a small fee, and you can contact our live technical support team in order to initate the service. Alternatively, you may transfer the domain yourself by going through our Domain Transfer Walkthrough for beginning users. There is also an Advanced User Option for more experienced users. If you opt to transfer the domain yourself, each Shared and Reseller plan receives one free domain transfer, and additional transfers are $11.99. For VPS and Dedicated plans, domain transfers are $11.99 each.

If you seek to move a domain by changing your name servers, or you don't know the difference, please see Domain Names - Registrar Transfer versus Name Server Change for an explanation.

Domain Transfer Requirements

Before you can transfer a domain you must meet the following requirements:

  • InMotion Hosting can only support .com, .org, .biz, .net,.us or .info domains. If your domain type is not included in this list, you can still host the domain with InMotion Hosting, but you will need to change your nameservers.
  • The domains must be past their 60 day waiting period after you have purchased them.
  • If your domains are set to expire within 14 days, you will need to first renew the domain with its current registrar. This is required in order to prevent the loss of your domain name in the event that the transfer request fails.

How to use the Domain Transfer Walkthrough in AMP

  1. Login into AMP
  2. In the Manage My Account Section, click on Transfer Domain
  3. Click the BEGIN TRANSFERRING YOUR DOMAIN button, in the Transfer the Domain Yourself section. Then click the Begin Walkthrough button.
  4. Test availability of domain
  5. You will then see a list starting with a check to see if your domain is available for transfer. Type in the domain name and select the domain extension type.
  6. Confirm availability of domain
  7. Click on Check Availability in order to check the domain. If it's okay, you'll see a green checkmark and a message stating that the domain is available for transfer.
  8. Confirm Domain Privacy removal
  9. In step 2, you need to confirm that you do not have domain privacy enabled.
  10. Confirm Name servers are set correctly
  11. Next you will need to confirm that your name servers are correct. This insures that when your domain name is transferred you will be able to use it for websites that are hosted on InMotion Hosting. Please read the explanation provided in this section for more information. Click on the checkbox, if your name servers are set correctly, then click on the button labeled CONTINUE to proceed
  12. Confirm Name servers are set correctly
  13. Step 4 requires that you get the authorization code. This code (also known as an EPP code) is what allows the transfer of the domain from one registrar to another. The Authorization Code can only be obtained through your current domain registrar. Type in the authorization code that you receive from your registrar in the field labeled Please enter the authorization code:
  14. Confirm Name servers are set correctly
  15. The next step requires that you have access to your domain's administrator email. This is typically set when you register your domain. In order to modify the administrator email address you may be required to use your current domain's interface for editing your domain's information. It is vital that you have access to the administrator email on the domain in order to complete the transfer! Click on the checkbox to indicate that you have access to the domain's administrator email, then click on CONTINUE in order to proceed
  16. Domain Transfer order form

    After you confirmed that you have access to the Administrator email, you will see the order form for the transfer process. The form provides a summary for the transfer starting with the domain name. The screenshot at right shows you what the form looks like, while the table below explains each form item.

    Enter a Domain NameName of the domain name you are trying to transfer. Double-check to make sure that it is the correct domain name and spelled correctly.
    Domain PrivacyThis option can be added by clicking on Add if you want it for your domain. This option is not free and costs $9.99 per domain. Domain privacy prevents WHOIS queries from obtaining your contact information.
    Billing InformationClick on the drop down arrow in order to change the billing information
    Payment MethodEven if you're receiving a free domain transfer with your hosting plan, you will be requested to provide a payment method. This is typically a credit card, which is required in order to prevent the domain registration from expiring. If the transfer is free with your plan, your card will not be charged. Also, clicking on the drop-down arrow may give you the option of using a check. The option to use a check as payment will only available if you have previously used a check for payment on the account.
    Credit Card InformationTo add a new card, click on the drop down arrow. No charges will be made to the card if the transfer is free.
    Terms of ServiceOnce you have added the card, read the Terms of Service, then click on the checkbox where it is labeled I Agree. You will see the summary of the charges listed below the instructions to check the box.
  17. Once you have clicked on the Terms of Service checkbox, click on SUBMIT to proceed, or CANCEL if you wish to discontinue the transfer process. When the form is submitted, you will see a message confirming that the transfer request has been processed, and a copy of this confirmation message will be sent to the primary email address in your account. Click here to see an example of the confirmation email.
  18. Transfer order form completed

    The final step occurs when you receive a reply from InMotion Hosting's domain registrar - Melbourne IT. You should see a reply within 1-3 days. The email confirming the transfer is sent to the administrator email for the domain. Make sure to whitelist *@melbourneit.com.au in your email spam filter so that the email is not lost in your junk/spam folder.

    view of domain transfer confirmation email

    Click on the Link in the Email to confirm the transfer. You will then be prompted to enter a "password", but this refers to your authorization code. Enter your authorization code in order to complete the transfer process.

    Melbourne IT domain transfer confirmation page
List of existing domain transfers

This completes the transfer process using the Domain Transfer Walkthrough. On the same page as the instructions for the domain transfer you will see the List of Existing Domain Transfers in the right hand of the page.

The Advanced User Option for transferring domains

The main difference between the Domain Transfer Walkthrough and the Advanced User Option is that the Advanced User Option skips the first three steps. These steps involve removing domain privacy, unlocking the domain, and obtaining the authorization code. These steps are assumed to be completed before you begin the process. Here are a summary of the remain steps:

  1. Confirm access to the Administrator Email
  2. Complete the order transfer form (billing information, payment method, and Terms of Service)
  3. Await the confirmation email, then click on the link provided in the confirmation email that arrives from Melbourne IT. The link requests a password, but it refers to your authorization code.

Congratulations! This completes the domain transfer process. Note that although you have completed the transfer process, it may require up to a week before the transfer is finalized between the domain registrars.

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Related Questions

Here are a few questions related to this article that our customers have asked:
How can i transfer a domain .it ?
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n/a Points
2014-08-13 8:05 am
NO PRESENT INFORMATION FOR CUSTOMERS WHO WISH TO TRANSFER THEIR DOMAINS FROM INMOTIONHOSTING TO OTHER REGISTRAR. HOW TO GET MY AUTHORIZATIONS CODES FROM YOU???????
Staff
20,940 Points
2014-09-04 1:24 pm
Hello Krasimir,

Thank you for your comment. We have a full walk-through guide on How to unlock your domain name and retrieve your Authorization Code.

You can then use the Authorization code to initiate a domain transfer to your new registrar.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-09-04 12:25 pm

I want to know if i can delete one of our current registered domains at inmotion, and then, replace it for another new one, without pay any additional cost.

Whe are looking for a hosting change of our active website. We like to move it to your hosting services, and then change dns info at our registrar. But we already have an account with 2 domains set. One of them is useless, so we like to know if we can replace with the new (and current) one, and continue paying the same anual fee.

Staff
20,940 Points
2014-09-04 1:27 pm
Hello Axel,

Thank you for your question. Domain registrations are for a year, so once they are registered they cannot be cancelled. You would have to register the new domain name to own it.

Here is a link to our guide on Deleting a domain from your cPanel.

You can then Addon the new domain.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-09-04 1:58 pm

Hello John-Paul.

Thanks for your reply. We already have register our domain (at other provider) So, we need to "move" it from our current host to your servers. We ´ll do the DNS delegation pointing to your services. But the main question is: in the middle, we can stay on-line without lost of service? I mean, we can mantain both hosting services, with the content of our current website, and just wait while the change at DNS pointers wll propagated and the users and customers never knows about the change ?

By the way : You telling me that we need to buy another "domain register" to host the new one besides we delete one of the two we already have with your services?

Staff
11,186 Points
2014-09-04 2:12 pm
To move the site from another host to us, you would simply need to create a new addon domain, move a copy of your site to that domain, then point the DNS over. This way, during propagation there will not be any downtime as users would either be going to the old host or us depending on how long their DNS takes to propagate.

If you already own the domain, you will not need to purchase the domain, just point it over.
n/a Points
2014-09-23 1:00 pm
I am looking to leave your service to another that I have maintained for the past decade. While your service has been fine, I purchased this business from the individual who set this up. I'm looking to move the domain to my own hosting, where I can create a wp set up for this domain name.
Staff
20,940 Points
2014-11-17 10:35 am
Hello Ann,

Sorry to see you go. You can create a full cPanel backup at any time, which can easily be downloaded, or transferred.

You can also backup your existing site files using FTP.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-18 10:16 pm

I started the walkthrough to transfer a domain. During this process, when it got to the part of verifying that privacy is turned off, I discovered that privacy was still on for my domain at the other hosting service. So, I logged into the other service and turned off privacy, then returned to continue my transfer. I refreshed the page and it started the process over. This required me to enter the domain name again. When I did, it says now that the domain has already been saved for this transfer. And, it won't let me progress through the process. How do I return to the process to complete it?

Staff
33,686 Points
2014-10-20 11:51 am
Hello Melody,

When you return to the transfer page, there should be a link to resume a saved transfer. Click that to continue your domain transfer.

Kindest Regards,
Scott M
n/a Points
2014-11-16 8:15 pm

I'm confused about the domain transfer. So, I have webhosting with inmotion, but I bought a domain with godaddy. I am using wordpress and did the domain mapping change with godady so I can see the website address without wordpress.com. What I don't understand is that I can see the website, but I never transferred it over to inmotion. Where is it being hosted right now? Help? HOw can I get it to be hosted to inmotion?

Staff
20,940 Points
2014-11-17 10:28 am
Hello Veronica,

Thank you for your question. If you pointed your GD domain to us already, your site will resolve to our servers. At that point you will be hosted on our servers.

The guide above is only if you want to transfer your domain away from Godaddy, and have it hosted through us. This is not required to be hosted with us though.

Thank you,
John-Paul
n/a Points
2014-12-29 4:35 pm

The instructions for transferring a domain away from Melbourne How to unlock your domain name and retrieve your Authorization Code. seem to no longer work. When I click the starting link I am taken to Melbourne's site ant they ask for my domain name. When I put in the name TI get the following text:

The Registry Key for Domain Name "name" was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance.

Any ideas?

Staff
33,686 Points
2014-12-29 4:40 pm
Hello Graham,

At the top of that article you will see an important note that reads:
IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first.


You will need to follow those instructions first before the main instructions will work. So be sure to contact our Live Support to have them release the domain.

Kindest Regards,
Scott M
n/a Points
2014-12-29 4:44 pm

Hah! I just reread and parsed that note a few seconds after submitting the comment. It seems this is a very important step... I submitted a followup support ticket a few minutes ago.

Staff
33,686 Points
2014-12-29 4:49 pm
Hello Graham,

I understand. It is easy to miss at a glance. I will slate that article for an update and make that step part of the process instead of being up at the top. In any case, once you have the domain name released you will be all set to proceed with Melbourne. Please let us know if you have any other questions!

Kindest Regards,
Scott M
n/a Points
2015-01-08 7:55 pm
Please mention how to transfer a domain when I already own the domain. It will not allow me to proceed with the domain transfer as it says the domain is taken. Ahh, yeah...that's why I wish to transfer the domain to inmotion
Staff
20,940 Points
2015-01-29 10:20 am
Hello elizabeth,

Thank you for your question. Sorry to hear about the trouble you are having. You should be able to proceed with the transfer, since this guide is on how to transfer a domain you own.

If it is not working, please contact Live Support so they can help you initiate the domain transfer.

Thank you,
John-Paul
n/a Points
2015-01-11 7:49 pm

How do I transfer my website to your hosting when I have no clue who is hosting my site now and your system says that my domain is locked? I do not speak to the person who did my website and have no idea who is hosting it. It just states powered by WordPress but I don't know the username or password to enter in and unlock it.

Staff
33,686 Points
2015-01-12 11:13 am
Hello Tracey,

You may be able to find out where the site is hosted by checking out the domain name using a WHOIS lookup. You will see the registrar information which tells who is registering the site. This could also be a partner for a reseller however.

Also, you should see the name of the nameserver, which could give the host name as well. For example, a site hosted on our servers may have a domain record pointing to ns1.inmotionhosting.com. Then you would know that InMotion Hosting was most likely hosting the site.

However, then you would need to know how to access the account. This could involve knowing the billing information, special passwords, etc. Each host is different, so I would not be able to assist you with that.

Kindest Regards,
Scott M
n/a Points
2015-03-30 10:28 am

If I register a domain name wtih inmotion, who owns it -- me or inmotion? Can I move it to another host whenever I want?

Staff
33,686 Points
2015-03-30 10:31 am
Hello Tim,

You would own the domain and can transfer it to any other host as you see fit after the first 60 days. The 60 day rule is an ICANN regulation and applies to all domain resellers. Other than that stipulation, you can move it at any time.

Kindest Regards,
Scott M
n/a Points
2015-10-05 7:24 am

Is there a transfer fee or penalty if I transfer my domain from Inmotion to someone else?  What about if I purchased my domain from Inmotion, can I transfer the name out and is there a penalty/fee?  Thx.

Staff
20,940 Points
2015-10-05 1:26 pm
Hello Karen,

Thank you for contacting us. No, there is no fee for transferring your domain elsewhere, since you own your domain.

You can unlock your domain name and retrieve your Authorization Code at any time. This will allow you to transfer your domain registration elsewhere.

Thank you,
John-Paul
n/a Points
2015-05-07 9:33 am

I would like to transfer domain from one inmotion hosting account to another inmotion hosting account. When I use domain transfer it says "

SIMTASTEC.COM IS NOT AVAILABLE FOR TRANSFER.

This domain is already under our management. Please select another domain or contact support using the Need Help button at the top of the page.
 
Staff
20,940 Points
2015-05-07 3:54 pm
Hello Tom,

Thank you for contacting us. The "Domain Transfer" tool in AMP is for transferring a domain registered with another company to us.

If you need help migrating a domain between accounts, submit a Ticket to Live Support requesting help.

Thank you,
John-Paul
n/a Points
2015-05-07 1:26 pm

When I go to the amp transfer domain page, there isn't a "domain transfer walkthrough" to select.   I'm told my transfer will fail if I don't do things that I would think the walkthrough would explain how to do, if there is a walkthrough.  I'm going to click on things to start and hope the option is a few clicks away...

  1. You will see the option to use either the Domain Transfer Walkthrough, or the Advanced User option on the right. Select the Domain Transfer Walkthrough  
Staff
20,940 Points
2015-05-07 4:07 pm
Hello Sue,

Thank you for contacting us. I followed the guide and noticed the interface has been changed. I have updated the article with the correct steps for accessing the "Begin Walkthrough" button.

Sorry for any confusion you may have experienced. If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-05-22 10:29 am

Hi

Maby a new coustermer.!

Can i host a danish domain    "www.inline.dk" ?

 

Regards Jan

Staff
20,940 Points
2015-05-22 1:13 pm
Hello Jan,

Thank you for contacting us. We cannot register the .dk domains for you, but we can definitely host the website.

Simply register the .dk domain from a Registrar that sells them, then have them point to InMotion Hosting. This will tell the world that they are hosted on our servers.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul B
2015-11-19 11:46 am
I am trying to change the DNS of my .dk domain (www.oestvand.dk)but have been told by the registrar that according to Danish law I need to somehow registrer my domain at Inmotionhosting before I can change the DNS at their webiste.

I don't see the option of doing that anywhere in the AMP

Best Regards
Daniel
n/a Points
2015-06-10 5:17 am

Hello i need some help transfering a domain name currently on inmotion hosting to another site and i cannot find any info on how to do that, if you could please assist me in doing so, thanks.

Staff
29,898 Points
2015-06-11 3:35 am
Hello Daniel,

If you're trying to transfer a domain to a different domain registrar, then you need to check that registrar's documentation for the process. You can also find information on how to unlock a domain and get the authorization code through our tutorial. If you're still confused on the process, please explain exactly what you're trying to do.

Kindest regards,
Arnel C.
n/a Points
2015-06-11 4:41 am

I was trying to obtain the unlock code of my domain which is currently under inmotionhosting and i had found the tutorial (http://www.inmotionhosting.com/support/domain-names/registrations-and-transfers/how-to-unlock-domain-name-retrieve-authorization-code) but when i try to obtain it from

http://www.melbourneit.com.au/cc/recover/index it gives me the following error:

Retrieval Failed

The Registry Key for Domain Name example.com was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance. If this fails, please ..
 
 
Do i have to unlock it from inmotionhosting or from where? i cannot find any other link to doing so,
 
Thanks.
Staff
20,940 Points
2015-06-11 9:59 am
Hello Daniel,

Thank you for contacting us. There is a notice on the top of the guide on How to unlock your domain name and retrieve your Authorization Code that states the following:

IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first.

This is required to release the domain to your control.

Thank you,
John-Paul
n/a Points
2015-07-04 11:14 am

Just wanted to say "Many Thanks!" for your clear step by step instructions! I have transferred my domain name regisration to InMotionHosting. Had a bit of trouble at the GoDaddy end, but got through it. Just have to wait for the next few days now for it to be finalised. Your Support Pages are really terrific!

n/a Points
2015-08-03 3:36 am

Hi,

 

I purchased a ".rocks" domain from another service provider that I want to transfer to inmotion. Do I just have to change the nameservers or are there additional steps to take? Cos only after the purchase did I see this line, "InMotion Hosting can only support .com, .org, .biz, .net,.us or .info domains. "

Staff
7,965 Points
2015-08-03 9:38 am
Hello Jason,

You would only be able to just change the nameservers as our registrar does not support .rocks domains. So you can "transfer" the domain to us but you can direct the traffic to your account with us.

Best Regards,
TJ Edens
n/a Points
2015-08-21 11:29 am

Hi,

 

Can anyone help me with this..my existing transfer status is "Awaiting Registrar" but why am i getting this? it is asking me a "Registry Key" meaning i'm transferring from Melbourne IT to Melbourne IT but i'm not. My previous registrar is Domain.com, LLC ..

Support guy 1 : says that duplicate transfer request occured. It is safe to ignore

Support guy 2 : says i should contact my reseller

Support guy 3 : says if you purchased the domain through a Melbourne IT reseller then you will need to contact the reseller in order to get the registry key (which is not true because my previous registrar is domain.com and only became Melbourne IT when i started transferring to inmotionhosting)

Since you've last updated this transfer, the following error is preventing your domain from transferring:

    Please go to our internal domain transfer process to continue transferring this domain.

      CONTINUE TRANSFERRING MY DOMAIN

      YOU'RE NOT DONE YET!  HERE ARE YOUR NEXT STEPS TO COMPLETE THE TRANSFER:

      1. Wait for an Email from Melbourne ITIn the next 1 to 3 days, you will receive an email at (admin email unavailable, please confirm with your current registrar) from Melbourne IT requesting for you to confirm the transfer. It's important to confirm the transfer within 2 days of receiving this email;otherwise, Melbourne will cancel the transfer. To ensure receipt of the confirmation e-mail, we encourage you to whitelist *@melbourneit.com.au in your e-mail's spam filter settings.

      2. Click the Link in the Email to Confirm the Transfer

      3. Complete the Confirmation PageOn the confirmation page, where Melbourne requests for a "PASSWORD" - enter your authorization/auth/EPP code. After submission, within one week, the transfer will be complete.

      Staff
      7,965 Points
      2015-08-21 4:40 pm
      Hello Mark,

      Even while doing an internal transfer you still have to confirm this action with your authorization code as it is changing resellers. Please contact our support department if you need help further with your domain transfer.

      Best Regards,
      TJ Edens
      n/a Points
      2015-09-11 4:18 am

      Hi,

      I have a domain redbag.in with some other provider and one hosting account with inmotion hosting. How can i point my domain to inmotion hosting ?

       

      Thanks

      Ray

      Staff
      33,686 Points
      2015-09-14 11:05 am
      Hello Ray,

      You simply need to set the DNS at the registrar to point to our name servers.

      Kindest Regards,
      Scott M
      n/a Points
      2015-09-29 12:02 pm
      Hi, I'm in the process of transferring my domain to InMotion. I'm at the walkthrough step 3 "Confirm you nameservers are correct" can't get past that. I already have authorization code and everything, not sure what I'm doing wrong. Please help!
      Staff
      7,965 Points
      2015-09-29 10:50 pm
      Hello Vera,

      Please be sure that your nameservers are set to ns.inmotionhosting.com and ns2.inmotionhosting.com. Here is a guide on changing your nameservers.

      Best Regards,
      TJ Edens
      2015-10-16 1:46 pm
      Hi, i'm having troubles transfering my domain , i am getting this "6 - Error, needs resubmission", but i never get any email from MelbourneIT. Need Help
      2015-10-18 4:45 am
      Hi everyone!
      I'm waiting for a transfer 5 days. I should wait a few more days?
      Or, I can already start to worry?
      Staff
      33,686 Points
      2015-10-19 5:10 pm
      Hello iGor,

      You would need to contact Live Support for information on your transfer status. This is because I cannot tell which account is yours, and we cannot divulge account specific information in the public area for security purposes.

      Kindest Regards,
      Scott M
      2015-10-19 6:41 am
      24 hours have passed. How long to wait for an answer?
      The company is still working?
      Staff
      33,686 Points
      2015-10-19 5:12 pm
      Hello iGor,

      Customer Community hours are 8am - 9pm EST Monday - Friday. Any questions or comments outside those times are answered when we are once again open and in the order they were asked. Thank you for your patience!

      Kindest Regards,
      Scott M
      2015-10-20 3:48 am
      Hello, Scott
      Yes, everything was settled
      Thank you
      n/a Points
      2015-10-22 4:59 am

      I need to transfer the domain name from Godaddy to inmotion. I have paid for 10 years and now only less than a year. If I transfer from Godaddy to inmotion, is it valid for the same peroid? (10 years)

      Thanks,

      Jaipal

       

      Staff
      20,940 Points
      2015-10-22 11:27 am
      Hello Jaipal,

      Thank you for contacting us. Yes, your domain will remain valid for the same period of 10 years.

      Transferring to us will add an additional your to the total (11 years).

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul
      n/a Points
      2015-10-25 1:33 am

      I have transferred the domain, then the free 1 year domain charges is not included. Still it is showing renewal as 10 years.

       

      thanks,

      Staff
      7,965 Points
      2015-10-26 11:07 am
      Hello Jaipal,

      Please contact our billing department regarding your domain renewal as they can set things right for you.

      Best Regards,
      TJ Edens
      n/a Points
      2015-11-03 11:37 am

      I see that when transferring a domain registration manually the 11.99 charge also renews the registration for an additional 12 months. Does this 12 month renewal also apply to customers who use the domain concierge service?

      Staff
      7,965 Points
      2015-11-03 12:21 pm
      Hello Leland,

      Yes as it renews the same method except we manually do the transfer instead of leaving that up to you.

      Best Regards,
      TJ Edens
      n/a Points
      2015-11-03 6:06 pm

      Thanks TJ. I assumed as much, but better to be safe than sorry. 

      n/a Points
      2015-11-19 11:40 am

      Hi John-Paul

      I have tried to point my domain (www.oestvand.dk) to the DNS of Inmotionhosting.

      This is however not possible unless the domain is somehow registered in your systems. After that registration I will be able to update the DNS in my registrars website.

      Do you know about this challenge?

       

      Best Regards

      Daniel

      Staff
      20,940 Points
      2015-11-19 12:44 pm
      Hello Daniel,

      Thank you for contacting us. Your domain does not have to be registered on our system for you to point your domain to InMotion Hosting.

      If it is your Primary Domain it is already registered on our system. If not, you can add a domain to your cPanel at any time.

      Keep in mind when updating nameservers, or adding domains it can take time to propagate globally.

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul
      n/a Points
      2015-12-07 5:45 pm

      Good afternoon,

       

      I have a client that has stood up a new domain and website through inmotion. Currently, their old site hosted with me is outdated, and they would like their old domain to point to the new site. I've tried manually setting DNS to their new site's IP and creating a redirect both at the DNS and IIS level, but neither seems to be working. If you could provide any advice I would appreciate it!

      Staff
      33,686 Points
      2015-12-07 5:53 pm
      Hello Jason,

      If you have set the domain to point to our name servers properly, there may be some propagation time before your local DNS receives the new information.

      Kindest Regards,
      Scott M
      n/a Points
      2015-12-08 2:52 am

      Hello,

      I am trying to transfer a domain but no one has access to the admin email address that is listed for the domain. How can I get around this?  This is on Step 12.. Please help I need to get this site up for the church as soon as I can. I already paid the 11.99. 

      Thank you

      Kevin Masciantonio

      Staff
      7,965 Points
      2015-12-08 6:54 am
      Hello Kevin,

      If the domain is registered by us then there are ways of showing ownership by contacting our support department. If not then you will need to contact the domain registrar.

      Best Regards,
      TJ Edens
      n/a Points
      2016-01-12 9:21 am

      I need to transfer a domainn name to another server please can you tell me how to do it? It is very confusing. There is no clear explanation on how to in your site unfortunately. thanks for answer

      Staff
      880 Points
      2016-01-12 12:14 pm
      Is your domain registered with us? Domains are not actually transferred between servers. Rather, domains are "pointed" to different servers. Do you mean you want to transfer a website? If that were the case then yes indeed the site would be transferred to a different server. The above instructions explain how to transfer a domain with our Account Management Panel if you have an account with us.

      If you have a domain registered with us you can contact our Live Support for a release of the domain, and we provide follow-up instructions on how to unlock the domain and retrieve the "authorization code".

      If you're transferring a domain to us then your registrar will have instructions on how to release it through their interface.
      n/a Points
      2016-01-18 9:30 am

      I am trying to point my domain to the Inmotion Hosting for several days, but it's not working. I have a reseller Hosting and I put DNS ns1.inmotionhosting.com and ns2.inmotionhosting.com. Why?

      Staff
      33,686 Points
      2016-01-18 11:49 am
      Hello Ada,

      Reseller servers do not use the inmotionhosting.com name servers. They use ns1.servconfig.com and ns2.servconfig.com

      Give those a try and it should work for you.

      Kindest Regards,
      Scott M
      n/a Points
      2016-01-18 9:45 am

      Why it's not working. I tried to point my domain to Inmotionhosting for several times. Maybe because of this. The domains must be past their 60 day waiting period after you have purchased them.

      Staff
      33,686 Points
      2016-01-18 11:50 am
      Hello Ada,

      You can change name servers at any time. The 60 day rule applies to moving the domain to another registrar.

      Kindest Regards,
      Scott M

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