Discussions on this article:

In this tutorial:

You can update your Billing and Contact information in your Account Management Panel (or AMP). For help logging into AMP, please read our article on logging into AMP.

Change or Add a New Credit Card:

  1. Log into your AMP
  2. Roll your mouse over the Billing menu, and click the UPDATE PAYMENT METHOD option.
  3. On the following screen, under "Credit Card Information" click on Edit
  4. Input your new information and click Submit

Changes made to your billing are updated instantly. You can modify your billing information at any time by accessing AMP. You can also learn How to Print a Billing Receipt/Invoice in AMP.

Updating your contact information

Our billing system allows you to have up to 2 billing contacts to receive any billing alerts. The following instructions will help you update those billing contacts.

  1. Log into your AMP

  2. In the main menu, move your mouse over My Account, and click the Contact Information link.
  3. You will then be on the Contact Information page. Click the Edit Contact Information button.
  4. Enter your new contact information, click the Change Primary Email button to change your AMP login email. After updating your contact information, click the Save Changes button. You will then see a message stating "Your changes have been saved successfully."

Congratulations, now you know how to change your Billing and Contact information from AMP!
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Question: Account & Billing option is grayed out?

2013-08-05 8:41 pm
Richt. Well, here I am, blowing off the rest of the day trying to get into a Web site that worked so well before you had to go "improve" it. The "Account & Billing" option is grayed out.

Now what?

I have the feeling I'm talking to a robot . . .
Staff
11,080 Points
2013-08-06 9:10 am
Hello riverguy99,

Sorry to hear you are having so much trouble updating your credit card. I checked your AMP account and it is functioning correctly.

Under the Account & Billing option, click Details.

Then, click the link for Update Billing and Contact Info, under Billing Options.

We are real people (not robots), but this is a public forum. Remember you can always contact Live Technical Support for immediate assistance.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-12-19 12:08 am

I can't even get on line.  NO custermer service at all  I did'ent sign up to go to school, but to get on line

Staff
20,930 Points
2014-12-19 8:48 am
Hello Donald,

Thank you for contacting us about your issue. When you say you are not able to get online, do you mean you cannot get online at all with that specific device? Are you not able to see sites such as Google? If you can see other sites, do you mean you are not able to get to your AMP? Or to your cPanel? If one of those is the issue, what error messages are you getting? Please be as specific as possible so we can assist you.

Kindest Regards,
Scott M
n/a Points
2014-09-03 4:40 pm
When I click on "Save Changes," nothing happens. The Changes are not accepted.
Staff
20,930 Points
2014-09-08 9:15 am
Hello Don,

We have just learned there may be an issue with IE11. Is that the browser and version you are using by chance?

Kindest Regards,
Scott M
n/a Points
2014-09-06 2:03 pm

Greetings -- Perhaps this issue is local to my system and may not be a concern for most.  However, after repeated attempts, I was unable to --Save Changes-- to the page at --My Account > Contact Information-- using the latest version of IE11 (11.0.9600.17239 Update Versions: 11.0.11 KB2976627).  After much frustration, I switched to Chrome and was able to complete the changes without issue.  However, in IE11, clicking on SAVE CHANGES simply appeared to have no effect.  The issue for me is now resolved by employing this workaround.  Therefore, this comment is provided for informational purposes only and, as mentioned, possibly local and not necessarily affecting everyone using IE.  Thanks

Staff
20,930 Points
2014-09-08 9:14 am
Hello James,

Thank you for that information. We will test that version of IE here as well to see if it is more than a local issue and if so, pass it on to our dev team.

Kindest Regards,
Scott M
n/a Points
2014-09-16 11:48 am

I'm having similar issues described above, but on Chrome. The 'Manage Payment Methods' screen allows me to fill in my information, but the 'Save' button remains greyed-out regardless of what I do. I opened Safari and went through the same process, and it worked just fine. I encounter this every once in a while on Chrome--there must be special setting that aren't always handled correctly.

n/a Points
2014-09-25 12:52 pm

I am having the exact same issue on IE10.  Clicking on the Save buton after changing the contact details does nothing.  The button is blue (not grayed out) but does nothing.  I do not have the ability to install Chrome or Firefox etc.  When will this be fixed??

Staff
11,080 Points
2014-09-25 2:36 pm
Hello Ray,

Thank you for contacting us today. I tested this in IE11 and experienced the same problem as you.

I have notified our development team of this issue, and they will be looking into it for us.

Unfortunately, I cannot provide a time-frame, since it depends on the complexity of the problem.

Sorry to hear you cannot install Chrome or Firefox. Are you able to install any other browsers, such as Safari?

Alternately, Live Support would be happy to update your contact information. They are available 24/7 365 days a year.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-09-26 6:45 pm
After editing changes to my contact info & attempt to Save, it does nothing for me. It just sits there forever.
n/a Points
2014-10-06 1:30 pm

The changes I make to my account contact information do not save. After I make corrections and updates I select the save button it does not churn. None of the entries I make are saving. Nothng happens. How can I change the copany name, add phone numbers, and correct case errors? Thanks.

Staff
11,080 Points
2014-10-06 2:31 pm
Hello Bob & Donna,

Thank you for contacting us today. Sorry to hear about your issues with updating contact information in AMP.

Since this is just our public forum I can't make changes from her. Please contact Live Support so they can update your Contact/Billing information. It also allows them to test your account and try to replicate the error.

If you would like to provide information on the Browser, and Operating System you are using I can also investigate the problem further.

Thank you,
John-Paul
n/a Points
2014-10-06 3:02 pm

Hello John-Paul,

Thanks for your response.

I read through the comments on this chain. One comment suggested trying another browser because IE had problems. Bingo! I tried Chrome and was able to make the changes. In IE11 windows 7, I had tried several tims over the last couple of weeks with no success. So this issue seems to me to be IE11 related.

Thank you!

Donna

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