Renewing your account
You can make a payment, or renew your current plan in AMP (Account Management Panel), at any time. All bill items auto-renew by default, and you are notified (by email) 30 days before the renewal date.

Changing your subscription length
You also have the option to change the subscription length as well (for example 1 year vs. 2 years). You can find information about that on this page.

Renewing / Paying:

  1. Login to AMP
  2. In the main menu, move your mouse over Billing, and click My Subscriptions.
  3. You will see a list of all your bill items, click the green symbol in the Renew Now section.
  4. You will then be on the "Confirm Products to Renew" page, and will see a list products to be renewed. Click the "X" next to an item if you want to remove it, then click the Process Renewals button.
  5. You will then be on the billing page. Review your billing information for the renewal, you can also enter a new credit card on this screen to change the payment method. Once you have confirmed the information click Submit.

    A confirmation page will display to confirm your successful renewal.

Please note: If your account has been suspended, certain features within AMP will be disabled. Please contact us for further assistance.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-02-27 6:09 am

Is there any option one can pay on a direct link instead of saved card on file i.e, considered MANUAL payment and not accepted by bank and in not secure.

 

 

Staff
8,502 Points
2014-02-27 8:53 am
Unfortunately, our system is not set up in a way to allow billing without a card on file.
n/a Points
2014-07-22 1:20 am

I'm working with a non-profit organization that does not have a credit card.  Their members rotate in/out every few years and they would rather not use personal credit cards. What are their options for payment?

Staff
18,772 Points
2014-07-22 9:03 am
Hello William,

We do have conditions under which we can accept Paypal as a payment option. You may want to contact our Billing department to see if you qualify.

Kindest Regards,
Scott M
n/a Points
2014-07-22 9:07 am

Thank you for the quick response. I will contact the billing department today.

n/a Points
2014-09-30 12:49 pm

I would like to follow my domain account, I already payed my renewal bill but I can't use my domain, , I can't do any business transaction to my account, please help

Staff
9,037 Points
2014-09-30 1:09 pm
Hello Marlon,

Thank you for contacting us today. You can regain access to your account, by logging into AMP (Account Management Panel).

If you do not know your AMP password, you can reset it through email.

I also sent an AMP login email to the address associated wit your account.

If you are still having trouble, please contact Live Support, so they can help you regain access to your account.

Thank you,
John-Paul

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

7 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!