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In this article I'm going to show you how to restore a partial home directory backup in cPanel. This will allow you to restore your account's website and email files to a previous date when you last made a website backup.

This is good knowledge to have, so in case you've accidentally removed some files from your website, or deleted an important email, you can get those lost files back. It's also handy to backup website files prior to upgrading software that runs your website, so that if anything goes wrong you can at least revert to the working old version again.

When you restore a partial home directory backup like we're creating covering below, this is going to overwrite any existing files currently on your account. So if you have a /public_html/index.htm file on your account, and the backup you created also has that file, the file from the backup will be restored over the current live file.

If you have a new file such as /public_html/index2.htm live on your website that didn't exist in the backup, or you've gotten new emails since you made your partial home directory backup, these files will not be overwritten during the restore.

Restore home directory backup in cPanel

Following the steps below you can learn how to restore a partial backup of your website including all the files in your home directory.

  1. Login to your cPanel.
  2. Click on backup icon in cPanelUnder the files section, click on Backup.
  3. Select file being restoredClick on Choose File.
  4. cPanel backup progressThe name of your backup should now be displayed, so click on Upload.
  5. cpanel backups home directory restore completedYou should then see the progress of your files being restored.

You should now know how to restore your website files from a partial home directory backup in cPanel that you've previously made.

You will also want to read my articles on how to backup your database in cPanel, and restore your database in cPanel to get a better understanding of how cPanel handles restoring the different parts of your website.

In this article I'm going to show you how to restore a partial home directory backup in cPanel. This will allow you to restore your account's website and email files to a previous date when you last made a website backup.

This is good knowledge to have, so in case you've accidentally removed some files from your website, or deleted an important email, you can get those lost files back. It's also handy to backup website files prior to upgrading software that runs your website, so that if anything goes wrong you can at least revert to the working old version again.

When you restore a partial home directory backup like we're creating covering below, this is going to overwrite any existing files currently on your account. So if you have a /public_html/index.htm file on your account, and the backup you created also has that file, the file from the backup will be restored over the current live file.

If you have a new file such as /public_html/index2.htm live on your website that didn't exist in the backup, or you've gotten new emails since you made your partial home directory backup, these files will not be overwritten during the restore.

Restore home directory backup in cPanel

Following the steps below you can learn how to restore a partial backup of your website including all the files in your home directory.

  1. Login to your cPanel.
  2. Click on backup icon in cPanelUnder the files section, click on Backup.
  3. Select file being restoredClick on Choose File.
  4. cPanel backup progressThe name of your backup should now be displayed, so click on Upload.
  5. cpanel backups home directory restore completedYou should then see the progress of your files being restored.

You should now know how to restore your website files from a partial home directory backup in cPanel that you've previously made.

You will also want to read my articles on how to backup your database in cPanel, and restore your database in cPanel to get a better understanding of how cPanel handles restoring the different parts of your website.

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Related Questions

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2013-07-04 8:09 am
Hi, I get the message Restoring Files but nothing else is happening. How long should it take for the process to complete?
5,399 Points
2013-07-05 12:10 pm
Hi donaceli,

If you only have a few files, the restoration could take just a few seconds. If however you have lots of files, such as a few GB worth of files, it may take longer for the restoration to finish.

How large is the backup file that you're working with? Let us know if anything has changed since you posted your comment.

Thanks,
- Brad
n/a Points
2014-04-01 2:41 pm

My backfile size was around 7GB and it is at the "Restoring homedir..." stage...It has been a few hours, however, I still see it going.

If I close the browser the window, will it cancel the restore process?

Staff
9,968 Points
2014-04-01 2:54 pm
Hello Serkan,

The restore process can take quite a while if you have a rather large backup like yourself. If it seems to be still making progress then it should still be restoring to the server. Unfortunately I couldn't find your account on file with us based off this post to double-check on the current status of the restore.

Closing the browser window should cancel the restore process, so if you wanted it to complete you would want to keep the browser window open until it's completely finished.

Please let us know if you had any other questions at all.

- Jacob
n/a Points
2014-04-01 3:05 pm

Thank you for your response Jacob.  I personally don't have an account here, but a few of my clients do.

When I do full backup through cPanel, the browser window can be closed and the proces still completes.  It kind of does not make sense to me why WHM does not allow this, especially when the process is longer than the backup itself. I am assuming security reasons.

I have Chrome launched now and I am kidn of nervous now that it has taken this long would hate for it crash.  So will minimize this and use Firefox for the time being...

Thank you again for your response!

Staff
9,968 Points
2014-04-01 5:16 pm
Hello Serkan, thanks for the input.

I went ahead and tested this out, and it actually does look like the restore process will continue to complete, like you mentioned for the backup process. This is so long as you've reached the Restoring files... part of the restore process in cPanel.

If your web-browser is still showing Uploading (99%)... at the bottom status bar, and you close the web-browser it will cancel the restore process as the full backup doesn't get uploaded.

If you're worried about the restore process stalling out on you, one simple way to check on the status would be to upload a PHP script to the /public_html directory of the account you're restoring like this:

checkRestore.php
<?php

echo exec("ls -Rf | wc -l");
echo "<br>";
echo exec("du -hs");

?>


If you then accessed that script in another web-browser tab, it would output like this:

18
123M .


Showing there are 18 files totaling 123MB in the /public_html directory. If you refresh that file every so often you should see either the file count, or size go up.

- Jacob
n/a Points
2014-09-15 10:19 am

How can i restore a backup site to a sub domain without over writing the home directorate of the main site?

Staff
39,779 Points
2014-09-15 11:46 am
Hello,

You would need to open up the zip file and then copy just the files in the subfolder to your hosting account.

Kindest Regards,
Scott M
n/a Points
2014-10-30 7:49 am

Hi!

Unfortunately today I deleted some file and folder from my cpanel File Manager. I do not have backup of them. How can I return them. I checked trash folder from file manager but i did not get them.

How can I return them?

Staff
25,072 Points
2014-10-30 10:47 am
Hello Rubel,

Thank you for contacting us today. If this just happened recently (within the last 24-36 hours), I recommend requesting a Data Restoration from AMP immediately.

This allows us to check our backups for the files and restore them if they are available.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-30 12:06 pm

Thanks John-Paul

But what is AMP login? One think should be clear that should be my webhosting n this site or any other also?

Staff
25,072 Points
2014-10-30 1:15 pm
Hello Rubel,

Thank you for your question. AMP stands for Account Management Panel, it is the first login email you receive after confirming your account with us.

Here is a guide on how to Login to AMP.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-12-24 9:15 pm

Restoring a home directory in cPanel.

1. Have a problem with my Wordpress admin access on a site.(Go Daddy)(No access for the last 2 weeks. before it was ok.)

2. The Web site is running ok.

3. My site admin is in cPanel.

4. I have taken a backup of the home directory and the SQL database.

5. I have installed Wordpress on a different hosting platform (Domain Wink)I use, and have restored the home directory and the SQL database to the new platform.

6. I am trying to replicate my problematic site.

7. When I type the URL for the new admin, it gives me a message saying "no action needed as your database is up-to-date"

8. This would indicate that the database is ok, 

but when i try the admin, I don't get a response.

 

Original site is www.panoramasunrise.com (working site, but no admin access)

 

Copied site (Domain Wink) www.panoramatest.nativeneatenglish.com.

 

How do I check to see if the home directory files are in the correct folder, and working?

 

Staff
34,939 Points
2014-12-25 8:45 am
Trevor,

Sorry to hear to that you're having problems with your WordPress install. Depending on your host, if you're talking about your WordPress install files, they'll typically either be in the root directory (e.g. we use "public_html") or a folder that you designated for the installation. One of the main ways to tell if your WordPress files are there is to look for the main folders like wp-content, wp-admin, wp-includes. You should also see the wp-config.php file in that folder. There are a ton of other files and folders also, but if you want to know what they would look like, go to wordpress.org, and download the WordPress installation zip file, then unzip into a folder so that you can see what should be there.

If you're having problems with getting into your WordPress site, I would suggest using one of the recovery methods mentioned in our article, resetting your WordPress admin password. If you're hosted with us, you can always call into our technical support and they can reset the admin password for you.

I hope that helps to give you the information you require. If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-01-23 12:24 am

Dear Sir/Ma'am,

Good Morning We are using Web Blue Host We paid for renewal after that our Site backup not shown.

Please do the needful.

 

 Kartar Yadav

Dy.Mgr IT

Staff
39,779 Points
2015-01-23 10:41 am
Hello Kartar,

I am not quite understanding your request. It seems you say you are hosting with Blue Host, but after paying for a renewal, cannot find a site backup. Do you also have an account with us? Please be a bit more specific so we can understand your issue and help.

Kindest Regards,
Scott M
n/a Points
2015-06-26 3:02 am

Hi,

Can you help me to restore my deleted websites. It happens last night. Please. I really need it. I don't have knowledge in cpanel.

 

Thank you

Staff
39,779 Points
2015-06-26 9:06 am
Hello Jaze,

Do you have a backup? Did you follow the instructions above? Where did you get lost?

Kindest Regards,
Scott M
n/a Points
2015-06-28 1:49 pm

Hi!

When I try to upload the backed up file, it says The system will restore your files …  I kept on waiting forever and it dint show any progress.. I've tried it many times the way you described.

Staff
39,779 Points
2015-06-29 1:13 pm
Hello Richa,

If the instructions above did not work for you, you may want to contact Live Support to see if there is some account-specific reason. They may be able to assist with the restore as well.

Kindest Regards,
Scott M
n/a Points
2015-09-01 2:36 am

Hello Scott M,

Now, I have problem with my website as this picture.

Please help me !

Best Regard!

Staff
10,077 Points
2015-09-02 12:21 am
Hello Hak,

Can you please provide your domain as I am not able to tell from the photo? What is your website built with? Did you make any file changes recently?

Best Regards,
TJ Edens
n/a Points
2015-09-23 1:04 am

sir is any method to restore withour download full backup?

 

Staff
34,939 Points
2015-09-23 2:33 pm
Hello Prathyangira's Karthikeyan,

Your question is unfortunately a bit vague. Can you provide more details on what you're trying to do? If you are trying to restore a full cPanel backup on a business account, you would need to submit a ticket to have it done. If you are on a VPS or Dedicated server account, you would need to have root access in order to restore it. I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-09-24 6:52 am

Sir i Have Cpanel in Bluehost. i take daily backups. day to day my site getting grove large size. now my site is 1 gb so. when i restore. then i download that 1 gb. and upload that 1gb file. so how can i possible. so please give me idea to restore without download backups.

thanking you sir

 

Staff
39,779 Points
2015-09-24 8:57 am
Hello Prathyangira,

You will always want to download the backup. It is not good to have the backup on the account because it something happens to the cPanel account, the backup goes along with it. Also, be sure you do not have a copy of your backup in your cPanel when you create a new backup. This means youa re backing up backups which can make the filesize grow very fast.

Kindest Regards,
Scott M
n/a Points
2015-10-09 9:37 am

Hi all 

 

please help me i am unable to access my web site (www.jbk21.con) and c panal also please help me 

Staff
34,939 Points
2015-10-09 9:56 am
Hello Khursheed,

Sorry for the problem with the domain. I tried to see if the domain came up as being registered and it doesn't appear to be so. You will need to register the domain before you can use on the internet for your website or the cPanel link.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-11-06 8:54 pm

I've tried doing this too but it hasn't worked. Everything remains the same :/ Getting so frustrated because I've followed these directions exactly but yet, nothing changes and things are still a mess from files going in the wrong places >,<

Staff
39,779 Points
2015-11-09 6:47 pm
Hello Sheryl,

If you are a customer of ours and have gone through these steps and are still having issues getting files in the right place, you may want to check with our Live Support team so they can look into your account.

Kindest Regards,
Scott M
n/a Points
2016-01-08 1:13 pm

Hi

I accedentaly deleted a file from the file manager in public_html.

I have downloaded a full back-up from a few days ago and saved it locally.

How do I now restore the full back up?

 

Many Thnaks 

Staff
10,077 Points
2016-01-09 2:08 am
Hello Genti,

You can upload the backup to your account via FTP and contact our support team to have the backup restored.

Best Regards,
TJ Edens
n/a Points
2016-02-20 5:51 pm

How can i restore my secondary website from backup.I use Godaddy..

Staff
34,939 Points
2016-02-22 10:24 am
Hello Mihir,

I'm not sure how you created your backup, or if you're using the Web Builder that they have. You can check out this Restore article for more information about restoring a backup. If you're working with their Web builder product, then you'll need to look at their documentation to restore those backups.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-02-23 8:06 pm

Hi,

How can i restore files like this:

https://www.youtube.com/watch?v=prjUh_mt6xo

 

Best Regard!

Staff
34,939 Points
2016-02-24 4:47 pm
Hello Kfir Man,

The video that's being shown involves a plugin that we don't currently have on our servers. If you wanted to have that setup, you would need to be on a vps/dedicated server where the plugin could be setup for your account, and then associated with individual cPanel accounts.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-02-26 8:02 pm

Hi, I started the restoring proces of the home directory and I did see the uploading percentage, but once that reached 100% i can only see the restoring files message without anything else on the screen. Any ideas. I am using Chrome.

Staff
39,779 Points
2016-02-29 2:52 pm
Does refreshing the screen cause them to appear?
n/a Points
2016-04-19 5:55 pm

Hi There, I have completed the above steps and all im getting for the past 30 mins is the same message :

 

Restoring database “backup-m2-real-estate-20160417-125510-gSs4QLNWwZCwDz79KRlj9n5LEvuY1B”

 

Please advise if this is working as nothing else has changes since then

Staff
5,531 Points
2016-04-20 7:23 am
It is possible that the recovery stalled. Have you checked your files to see if everything is where it should be? Or, are files missing?
n/a Points
2016-04-26 1:40 am

Our support has deleted our cpanel account and we have to revive the mail accounts and the content of the email that we have been receiving on it. Is there is a way to recover our mail account contents from there, even after deletion of cpanel account? Please help...

Staff
5,531 Points
2016-04-26 7:43 am
There is no way to recover those messages without some kind of backup or a copy of the emails from a different location.
n/a Points
2016-05-06 6:55 am

hi,

am uploading my 2.5 GB backup but it shows connecting only more than half hour there is no response.

Staff
10,077 Points
2016-05-06 9:19 am
Hello Yasar,

Because the file is so large you may need to contact our support department to restore the backup for you. cPanel has a chance to corrupt any restoration via the interface that is around 3GB.

Best Regards,
TJ Edens
n/a Points
2016-05-21 8:46 pm

Hi - thanks for the great videos@  My question is this:  If I need a single file restored, and not the entire backup, is there a way to extract that one file out of the gz backup file?  Many thanks!

Staff
39,779 Points
2016-05-23 12:11 pm
Yes, all you need is to open the compressed file on your local machine and extract the specific file. You can then upload that single file to your account.
n/a Points
2016-05-27 8:38 am

Hi, Is it possible to do a Home directory backup to a subdirectory? I want to clone a site so that I can test some wordpress updates before applying the updates to the live site. This is an operating online store so I did not want to mess with the live version without going through this process.Regards,Danny

Staff
10,077 Points
2016-05-27 8:51 am
Hello Danny,

I would suggest using something like WP Clone to make a developer/copy version of your live website.

Best Regards,
TJ Edens
n/a Points
2016-08-27 11:15 pm

I'm trying to restore using a database back up created by the Updraft Wordpress plug-in for realestateinabq.com. I'm getting the "The system will restore your files" message and the status bar has been in the same place for quite some time - probably 30 minutes now. I created the php file mentioned above and when I viewed in a new tab it showed only the php script. Please help! 

 

Thanks!

 

D

Staff
39,779 Points
2016-08-29 5:16 pm
You may want to see if our Live Support can assist with your Database Restore. You can do that by submitting a ticket to them.

I checked the page for your script and it is running as it should. The issue you described earlier is usually caused by the wrong php version. Changing the version within the cPanel to a higher one usually helps.
n/a Points
2016-08-31 2:37 pm

sir i suddenly deleted everything from my file manager and i donnt have backup and also the hoster from where i buy and paid for website they also donnt have any backup so what can i do my file manager is empty now and website url says (404 not found) what can i do now sir please explain ?regards

 

Staff
34,939 Points
2016-08-31 2:54 pm
Hello Murad,

If you're a customer of InMotion then you do have the option of requesting a restoration of the progressive backup that is done automatically every 24-36 hours. However, if your site has gone over the 24-36 hour mark, then you may not be able to recover it. Unfortunately, if you have no backups and no way to restore the site files of old, then you will need to re-create the missing content in order to resolve the 404 errors.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-09-20 4:25 am

Hi,

In my oracle database i have sunday cold backup,after monday and thuesday i dont have backup.wednesday my database gone down.how to recover lost two days backup.database running no archive log mode.

Staff
11,578 Points
2016-09-20 8:02 am
If the backups are gone, I doubt you'll be able to recover it. For my personal sites, I store the backups off-site remotely for be safe.

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