InMotion Hosting Support Center

There are many times it can be helpful to have your account's Technical Details. Fortunately, it's quite easy to obtain this information from within your Account Management Panel (AMP).

Here is a list of information that can be viewed here: Type of hosting plan you have, Primary domain name, cPanel username, Server name, Hostname, Temp. URL, Temp. cPanel URL, Temp. Webmail URL, control panel URL, Webmail URL, Nameservers 1 & 2, and the IP addresses for the nameservers.

How to View Your Technical Info:

  1. Login into AMP.
  2. On the AMP home page, click the button titled Account Technical Details.

    You will then see your Account’s Technical Details, it will look like this:

Congratulations, now you know how to view your Technical Information in AMP!

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Here are a few questions related to this article that our customers have asked:
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2013-01-09 3:33 pm
I do not have the branding icon under perferences, why not?
9,968 Points
2013-01-09 3:43 pm
Hello dacusgroup, and thanks for your question.

Can you please elaborate on what you're talking about? When logging into <strong>AMP</strong> (Account Management Panel), there is not a <strong>Preferences</strong> section, and I'm not sure what you mean by a branding icon.

This article focuses on looking at the technical information for your account from within AMP. Were you possibly referring to your own website, or possibly cPanel? Please let us know what you're trying to do and we'll try to assist you.

- Jacob
2013-11-25 2:22 am
Hi guys, can I use a temporary URL for an add-on domain?
11,186 Points
2013-11-25 9:43 am
You can indeed use your temporary URL to access your addon domain. As addon domains are placed within a directory in your public_html directory, you would access it as another folder after your temporary URL such as the following example:
n/a Points
2014-07-17 5:20 pm
How about actually having a search that shows which domain is hosted on which server?

Also, while we are on the long is the maintenance (and subsequent repair) going to take on biz112? You know, it's not like people actually are looking to conduct business and get emails on their accounts.......oh, thats right, YES, YES they do want to conduct business in the middle of the day on a Thursday!
32,263 Points
2014-07-17 6:14 pm
Hello T Eternus,

I can understand the frustration with the Biz112 server issues. Unfortunately, there is no ETA at this time as this type of emergency maintenance does require some time. This was not a planned event and they are working to rectify the issue as soon as possible. Please see the Emergency File System Recovery on Biz112 announcement for further detail.

Arnel C.
n/a Points
2014-08-06 4:50 pm
Simple and to the point.
n/a Points
2014-09-08 11:37 am

I've been unable to connect, having DB issues (MySql) on ecbiz111

36,928 Points
2014-09-08 12:30 pm
Hello Vladimir,

I checked with the Systems team and they are not seeing any issues on that server with teh MySQL services. Please let us know the details (error messages, etc) here and we can perhaps assist.

Kindest Regards,
Scott M
n/a Points
2014-09-10 3:15 pm
Very well put together and easy to understand.
n/a Points
2014-10-02 12:43 pm


I'm having issues on ecbiz97, my whole site lags, extremely slow when browsing through woocommerce

11,186 Points
2014-10-02 1:47 pm
It appears that the issue is being caused by the page's name to fully load the audio file to the user's browser before fully displaying the item, and continues to do so with the next item, and so on.

My recommendation would be to delay the loading of any of your audio files until the user has click on the <em>Play</em> button or offload that to a service that is better suited for streaming audio such as <a href="">Soundcloud</a>.

Once your site is no longer fully preparing the audio files before continuing to render the page, your site will be much faster.
n/a Points
2014-10-02 1:59 pm

Hi Jeffma,

I disabled the plugin that plays the audiofiles and I'm still having the same issue, I don't see how it can still be causing the slowdowns if the audiofiles aren't there anymore?

11,186 Points
2014-10-02 2:43 pm
Something is loading on each of the products int he listing that is taking a significant amount of time to process. I'm looking deeper into the issue now and will be back to you as soon as possible.
11,186 Points
2014-10-02 3:12 pm
It seems to be directly related to the theme you are using and how it aggregates and presents data. Upon activating the Twenty Fourteen (the default WordPress theme), the page loads nearly instantly. I do see that there is a theme update available for your current theme in which you may want to update as it may resolve the issues. Outside of that, you may want to talk to the developer of the theme for more information on it. It does, however, appear to be directly related to your theme.
2016-05-06 8:46 am
n/a Points
2014-12-16 12:48 pm

Dealing with another outage today - if memory serves correctly this is the 5th this calendar year.  When I went online to get your number to call to see how long we'd be down a thought hit me - during every outage of my service (websites down, no e-mail) it seems your website is up and working.  How is that possible?  Don't you host your own websites? 

11,186 Points
2014-12-16 6:52 pm
We do indeed host our own site, however, the website is in a different location and is not impacted by any issues within the east coast datacenter that had connectivity issues earlier today.
n/a Points
2015-03-06 1:30 am
Looks great to me
n/a Points
2015-03-06 7:10 am

We are on Day 3 of "Emergency Maintenance" on Ecbiz97. Still No ETA. I'm trying to conduct business with no email or very little email. My website will not load. I was told two days ago, these type of things usually only take hours to resolve, and now we are going into our 3rd day.  I'm now starting to look at other hosting companies.  I can't afford to have these kind of problems.I'm starting to wonder how many of these Emergency Maintenance situations have occurred on Ecbiz97 in the last 12 months? Is there any kind of report or stats to show the amount of down time on this particular server? I've been reading, and anything more than 24 hours of down time is unexcusable in the hosting industry. What can be done in order to get my business back up and running? What considerations will be made for us that have been without service for 3 days?

9,538 Points
2015-03-06 11:34 am
Hello Ed,

I completely understand your frustration as I am a website owner as well and I require my websites to stay up as much as possible. I too would be upset at the current situation if that roles were reversed with one of my websites. I do not have records of how many times that server has had maintenance in the last 12 months but our systems team is working hard to get everything back up with little or no data loss. We made a news announcement regarding the current situation which I personally will be updating as soon as I get more information. If you are looking for any kind of compensation for the downtime you would need to contact our billing department as they handle those request.

Best Regards,
TJ Edens
n/a Points
2015-04-07 6:22 pm

I've tried to follow the steps shown above, but the AMP home page only shows the "Manage My Account" section (with "Account Notifications", "Credit Card is Expiring...", "Reset Password", etc), and there is not section below that for the domain that is actually to be managed (no "cPanel" button, no "Account Technical Details", and so on)

36,928 Points
2015-04-07 6:51 pm
Hello Alan,

Do you have more than one account with us that has you signed into the other by mistake?

Kindest Regards,
Scott M
n/a Points
2015-07-14 4:20 pm

So it says all west network servers are down...but the technical info doesn't tell me if I'm on a west coast network or not it just says biz112

am i missing something?

apparently it is up now... but that article is a little patronizing.  Obviously I'm on a west coast network sinceit was down but it should give a list of west coast networks so i can compare my server name

9,538 Points
2015-07-14 10:56 pm
Hello Gary,

I do apologize for the confusion but yes if your server is biz112 then you are on the west coast. All of our east coast servers start with ec such as ecbiz124. I will have the article re-vamped to provide that information, thank you for your input.

Best Regards,
TJ Edens
n/a Points
2015-11-20 11:03 pm

Can you remind us of the SLA's for uptime on shared hosting and what happens if you are out of this range?

n/a Points
2015-11-21 12:41 am

i dont know which server i am on............... east or west............ but since morning ( here in India) my websites are not loading.


n/a Points
2015-11-21 5:25 am

This is bad enough that I'm losing money now on my site  Hope this comes back soon...  I think this is the first time in about 5 years or so that I've seen a hosting company down so long... :( :(

n/a Points
2015-11-21 10:17 am

TJ - In your last post you stated you were going to revamp the article on the east vs west coast servers, did you do this and if you did where do I find this article?

Today your west coast servers are down and while you provide a link to find our account technical data to see what server we are on you fail to provide any info on how we know if our server is on the east or west coast. This info would be nice to have.


n/a Points
2015-11-21 12:19 pm

Not having an ETA after over 12 hours of downtime is unacceptable for a host that markets themselves to businesses. We’ve been trying to conduct important business since last night and we don’t know if the emails are bouncing back or if we’ll ever get them, etc. This doesn’t reflect well on our business and it makes it appear we use sub-par/cheap hosts. It also reflects poorly on us that just one month after giving everyone these new email addresses and domain they are now all inaccessible. When can we expect an ETA or at the very least an update?

11,071 Points
2015-11-23 10:20 am
Hello everyone,

My name is Tim S, the Customer Community Manager here at InMotion Hosting. I wanted to take a minute to answer some of your questions. You can locate which data center you are in by the server name. If you server name is then you are on the East Coast (hence the EC designation). If you do not have the EC in front, then you are in the West Coast DC.

You are welcome to contact Customer Service regarding the recent downtime. They will handle any request for compensation. We apologize for the downtime seen on the West Coast recently. There was an emergency within the Data Center, that led to the outage. At this time, I don't have any more information regarding what had happened.

Keep in mind, it's difficult to provide any kind of ETA in circumstances like this. During the emergency, our systems administrators were working as quickly as possible to bring all accounts back online.

Thank you!

Tim S.
Customer Community Manager
n/a Points
2016-03-16 4:02 am

Dear Team,


Our website and our emails are down since

this morning. We believe its due to the floods in the US. I would really appreciate

a realistic time frame by when you think your services will be up and running. I need this info as I am in the middle of my Peak Tourist season and suddenly not having my website and emails running is proving to be crippling to our business and we are

afraid will lead to a very large revenue loss for us. Also is it possible to transfer certain sites to your serves in the West untill things settle down and are restored

in the EAST.




Khurram Hussain,

G M ,

Hotel Dar-Es-Salam.  

32,263 Points
2016-03-17 12:39 am
Hello Khurram Hussain,

We do apologize for the interruption in service. There was a problem with the East Coast VPS server nodes that may have included your server. This issue has been corrected since then and should allow you access now. If you continue to have the problem, please let us know.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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