InMotion Hosting Support Center

In this tutorial we will show you how to upgrade or downgrade your Hosting Plan in AMP (Account Management Panel). If you've outgrown or underutilized your current hosting plan, you can easily sign-in and take advantage of the AMP to upgrade, or downgrade your plan to match your current hosting needs. If you just want to change your plan term (payment cycle), for example from 1 year to 2 years, see our guide here.

Upgrade / Downgrade hosting plan

Using the Change Plan option in AMP, will allow you to do just that! Using the steps below I'll show you how to accomplish either an account upgrade or downgrade.

So if you need to upgrade to a VPS or dedicated server, or change the limits of your business class shared hosting plan, you'll have the knowledge to accomplish this at anytime.

  1. Login to AMP.
  2. Find the hosting plan you want to modify, then click the Change Hosting Plan button.
  3. Click on AMP login

    For the Change to field, select the plan you are thinking about upgrading/downgrading to.

    For Select term, you can choose the appropriate billing cycle that works for you.

    In this example you can see that I would have a $112.00 CREDIT from my current Change from plan of VPS 1000 when selecting my Change to plan of VPS 2000.

    You will see your total cost for the upgrade, or any credit you'd receive from a downgrade.

    Finally click on Submit.

  4. Now that you've submitted your upgrade or downgrade request for your hosting plan, our systems administration team will take it from here and send you an email when the process is complete.

    The time frame for Upgrading/Downgrading will differ, depending on your request, but you will receive an email upon completion.


If you are moving platforms from a shared account to a VPS or an inexpensive dedicated hosting package our systems administrators take care of the account move.

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2011-12-29 10:18 pm
I did this for my hosting plan, and it went very smoothly. I highly recommend it if you are over paying for your current plan.
n/a Points
2014-06-04 3:16 am

Doesnt' work. There is no "Change Hosting Plan"


this is outdated eventhough the date on it is 2 june 2014

11,186 Points
2014-06-04 8:39 am
The Change Hosting Plan icon is indeed there within AMP, although it could be in a different row depending on your specific plan and browser window size. Look through this section in AMP and you will certainly find it.
n/a Points
2014-07-03 1:49 pm

Can I add RAM memory to my dedicated server through AMP?

9,968 Points
2014-07-03 1:58 pm
Hello Jorge, and thanks for your comment.

You can request additional RAM for your dedicated server in AMP, as also explained in our updated dedicated server specs article.

You would just need to submit a verfied ticket so our system administration department can get in contact with you to plan the upgrade of RAM.

Please let us know if you had any other questions!

- Jacob
2014-08-03 10:47 am
This is helpful. Where can I find information on which hosting plan is best for me?
31,565 Points
2014-08-04 10:40 am
Hello momebs,

We have charts for each type of hosting so you can compare them and see which one is best for you.
Business Hosting
VPS Hosting
Dedicated Hosting
Reseller Hosting

Kindest Regards,
Scott M
n/a Points
2014-11-13 9:27 pm

By credit do you mean store credit or returned credit amount.

if store credit, How would i be able to use the store credit?

19,934 Points
2014-11-13 9:45 pm
Hello april,

Thank you for your question. When you perform an upgrade like the example above, it is crediting the money you already paid, and applying it toward your upgrade.

If you have any specific questions about your account, Live Support would be happy to help.

Thank you,
n/a Points
2015-01-10 4:09 am

Looking at upgrading my Pro Plan to a VPS. Here's your published annual costs for a lower tier VPS:

Non-customers $348.00 ($29.99/mo.)

Long time customers like me: $539.88 with a credit of $168.10 = 371.78.


31,565 Points
2015-01-12 2:48 pm
Hello Darin,

I see your point,loyal customers do deserve something as well. Our customer service department would have more information on how the discounts work. I do know that some plans have a recurring discount on them for loyal customers such as yourself. These work out much better in the long run as they are 'forever discounts' and long time customers qualify for pretty decent discounts. The new VPS S-class do not currently have a discount as they are new, but likely will starting next year. Please feel free to contact our Live Billing team to see what the details are for your individual account.

Kindest Regards,
Scott M
n/a Points
2015-08-10 10:18 pm


I would like to quote Darin's message of below and ask for an update. 

Essentially I am currently with and VERY much wish to transfer over to InMotion. We expect to be on the ProPlan for about 6 months and to then upgrade to VPS. HOWEVER, as per your current pricing plans and discounts, it makes a lot more sense for us to WAIT until we are ready for the VPS before transferring.

Could you please consider a pricing plan that would provide the incentives to transfer NOW rather than later --- otherwise we lose about $191 during Year 1 in the deal. (OUCH!)

Thank you for your time,



n/a Points
2015-01-10 4:09 am

Looking at upgrading my Pro Plan to a VPS. Here's your published annual costs for a lower tier VPS:

Non-customers $348.00 ($29.99/mo.)

Long time customers like me: $539.88 with a credit of $168.10 = 371.78.


7,033 Points
2015-08-11 11:22 pm
Hello Robert,

I understand that some may not like the price after the initial year discount, however our department is not able to handle the pricing as that would be handled by our billing department. I would suggest either an email or chat with that department to see if you can get a lower rate.

Best Regards,
TJ Edens
n/a Points
2015-05-22 5:04 pm

What happens if I move from a VPS to a shared plan? Do you do the move?

19,934 Points
2015-05-26 11:47 am
Hello Joe,

Thank you for contacting. This has to be handled on a case-by-case basis, since it depends on your specific setup. I recommend contacting Live Support, so they can provide information specific to your account.

Thank you,
n/a Points
2015-08-06 5:22 am

I'm considering downgrading from VPS to reseller as I think that is all I really need. What happens to clients DNS settings at registrars?

Do they remain the same? (hopefully :)


19,934 Points
2015-08-06 4:04 pm
Hello David,

Thank you for contacting us. It depends how you are currently setup, but you may have some nameserver changes to make. But this should just result in normal propagation issues, which should not cause major issues.

I recommend scheduling this type of move at an off-peak time, to avoid any major loss in traffic.

Thank you,

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