We are sorry to hear that you want to cancel your hosting account!

We strive to offer the best tech support in the industry. If you're having any difficulties with your account, we are more than happy to help! Our Support Department is available 24/7 via phone or chat:

If you have any further questions, please feel free to contact us at any time.

Most of our plans include a 90 day money back guarantee. This period of time should allow you to test additional programs available with your account if that is the issue. For example, if you're not sure if the Premium Website Builder is going to meet your needs, you can try using WordPress instead.

How to disable auto-renew

Disabling auto renewals is the same process as a cancellation. To do so, please contact our Support Department at any time and request that your account be set to expire. Your account will then no longer be active after the time that has already been paid in advance. Of course, if you decide in the future that you want to renew again, please contact Support so that they may renew your hosting account.

Before you begin the cancellation process

If you still intend to cancel the account, we understand. Please have the following information ready in order to make your cancellation a smooth process:

  • Account Username
  • The last 4 digits of the credit card on file
  • Email address
  • Daytime phone number

To cancel your account, or turn off auto-renewal please contact our Support and Billing Department at any time. We recommend calling us at 888-321-4678 ext 2 (US customers) or +1-757-416-6575 ext 2 (international customers) as the fastest method, followed by chat, and then creating a ticket if necessary.

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Related Questions

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How do I cancel web hosting?
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n/a Points
2014-03-07 2:40 pm

I have been trying to cancel my account all day!!!  I sent an email and got a response asking if I wanted to cancel all services and I said yes but never heard back.  Tried to live chat but it just kept loading and loading and loading.  I can't login because I've forgotten my password and when I click on "forgot password" it says an email is being sent which never arrives!  I sat on hold on your 888 number forever!  I'm VERY frustrated at this point.  PLEASE CANCEL MY DOMAIN AND ALL OTHER SERVICES TODAY AND CONFIRM VIA EMAIL.

Staff
9,968 Points
2014-03-07 3:18 pm
Hello Judy,

We definitely apologize for the delay and any frustrations they have caused you. I do see your email request to cancel your account, and see that the billing team hasn't gotten back to you quite yet. I've gone ahead and alerted them of your ticket.

To help expedite the process, you could reply to your cancellation request email again confirming your account with the current AMP password, or the last 4 digits of the credit card on file.

I see that your account doesn't renew for another month, so there should be plenty of time to process the account cancellation before then.

In regards to forgetting your password, please check in any Junk folders to ensure the password reset email might not have accidentally gotten filtered.

Live chats and phone lines appear to be free of a hold time right now, so if you would prefer to talk to us live please try getting in contact with us again.

Again we apologize for any inconvenience in attempting to reach support or billing today.

- Jacob
n/a Points
2014-04-10 12:48 pm

Trying to cancel also … was told to log in to Support. Can't do that because it's not accepting any password that I might have used … this is a recurring problem. Please respond to my cancellation request. 

Staff
9,968 Points
2014-04-10 1:22 pm
Hello David,

If you can't login to AMP, you can reset your AMP password in order to gain access.

Unfortunately we can't process cancellation requests here publicly without an authorized request. So if you're unable to login to AMP to process your request, please be sure to submit a ticket to have your request processed.

- Jacob
n/a Points
2014-04-10 4:11 pm

I've tried and tried to get further than submitting the initial ticket … I can log into AMP and CPanel, but not Support. I've tried calling, 10 minutes on hold is too long. 

Staff
9,968 Points
2014-04-10 5:02 pm
Hello David,

Sorry for the inconvenience, if you are unable to login to AMP to submit a ticket, please send an email to Reply
n/a Points
2014-04-15 8:10 am

I have purchase yesterday the hosting optiion. You charged my card, but i dont get any info regarding this. Please, i would like to resign and want my money back, pls.

Staff
9,028 Points
2014-04-15 9:12 am
Hello Pawel,

Thank you for your comment. Since this is just our public forum, we cannot cancel your account from here. As explained in this tutorial, please contact Live Tech Support to request cancellation.

When you sign up for hosting, it posts a charge, but the charge does not go through until you confirm your purchase over the phone.

We call and email you using the contact information that was provided at signup. If you do not confirm your account over the phone, the initial charge will not go through.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-04-23 9:38 am

Just a note. I have my account to set up to auto renew. However, I was fortunate to log in today and check my account status and learned that the credit card I use to auto renew expired many months ago. Fortunately, I was able to get that updated before my auto renew date came up. Would I have gotten a notice before my domain became eligible for a take over?

Staff
8,502 Points
2014-04-23 9:41 am
When any bill item fails to bill, we will send notices via the primary email on the account letting you know that there was an issue charging the card on file. In the event that you do not notice the emails in time, the domain would cease to work, so you would notice it there, but you would still have the option to renew before someone would have the opportunity to take it over from you.
n/a Points
2014-04-26 9:16 am

HiI do not want to renew my subscription for rishishori.com. Can you cancel please and confirm with me that this has been done.

Thanks

Staff
18,772 Points
2014-04-28 12:01 am
Hello Ben,

Unfortunately, we cannot perform cancellations through the comment section of the site. You will want to contact our support department with your request.

Kindest Regards,
Scott M
n/a Points
2014-04-26 10:59 am

Hello. I'm in my admin and trying to shut off auto renew.  I clicked the link to cancel for "Contact Us" and it takes me to this forum.  Strange. Anyway, how can I shut off auto renew?

Thanks

Staff
18,772 Points
2014-04-28 12:05 am
Hello Keith,

Unfortunately, turning off auto-renew is not possible without setting up a cancellation of your hosting. You can contact our support or billing team for this type of request.

Kindest Regards,
Scott M
n/a Points
2014-04-26 6:08 pm
I sent a message for cancel
 
'www.medihandherb.com' Launch Plan(Web Hosting) But Why would my account is paid in money? Let me know what happened As you can see in the previous check your email you are agreed to cancel Unlike my money back again

 

Staff
9,028 Points
2014-04-28 8:51 am
Hello hyo sik kong,

Thank you for your comment. Since this is just a public forum, we cannot process a cancellation from here.

As explained above, please contact Live Tech Support so they can process your cancellation.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-05-23 3:35 am

Why you downgrade the subscription plan for Power plan as 7.99 per month, but i still be charged at 10.99?

Staff
8,502 Points
2014-05-23 8:12 am
As this is a public forum, we are unable to discuss account-specific information or make any changes to your account here. Please contact technical support and they will be happy to assist you.
n/a Points
2014-07-01 10:45 am

We pay by check not by credit card o do not cancel our account with you.

Don Ehreth 

 

Staff
18,772 Points
2014-07-01 11:02 am
Hello Don,
The Support Center is not where you want to make any specific requests about your account. You will want to address any specifics with our Billing and Customer Service team. They will be able to assist you with any specifics for your account.

Kindest Regards,
Scott M
n/a Points
2014-09-04 2:52 pm

hi

sir web site is down again again

5 days keep contact but not fixed so sad we lose lots business

 

now we thinking to close account :(

 

now

Staff
8,502 Points
2014-09-04 3:22 pm
Unfortunately, I am unable to provide details within this public forum, but if you contact technical support, they will be happy to provide you with any information available.
n/a Points
2014-09-05 4:50 am
Hello,
I have sent 3 Days ago, my receipt and my account for the envato promotion to  envato-promo@inmotionhosting.com but never got a confirmation reply that they received it.
Can you confirm that you received my mail, or if you are not the apropriate person to confirm that, can the accountable for this prommotion confirm.

Thanks in advance

Staff
18,772 Points
2014-09-05 8:50 am
Hello Yiannis,

As this is a public area, I am not able to give any account specific information. You will want to contact our Customer Service department so they can find out the reason why you have not yet been confirmed.

Kindest Regards,
Scott M
Staff
9,028 Points
2014-09-05 8:50 am
Hello Yiannis,

Thank you for contacting us. Since this is just our public forums, please contact Live Support, so they can investigate this further.

This also allows them to assist you in a secure and private setting.

Thank you,
John-Paul
n/a Points
2014-09-17 5:15 pm

Your cancellation "process," I suspect is designed to be so cumbersome that clients choose not to follow through.  It should be much easier to cancel; at least as easy as it is to sign up.

Staff
8,502 Points
2014-09-17 5:37 pm
We do not intend to make it difficult to cancel your hosting in which it is as simple as making a phone call or sending an email. Could you clarify what specifically within this process you are having an issue with?
n/a Points
2014-09-23 10:34 am

I have been trying to cancel my account all day! When I start chat session I get every time disconnected!"You have been disconnected." That's ridiculous!!!

Please contact my by email and start cancel process.

Staff
18,772 Points
2014-09-23 10:41 am
Hello Maciej,

Sorry to hear about the chat issues. We are not experiencing those across the business, so it may be something more local to your area. However to the issue of cancellation. You may certainly send an email to billing@inmotionhosting.com with your intent to cancel. Please be sure to add account verification (last 4 digits of credit card on file, or the entire AMP password) in order to expedite the process.

Kindest Regards,
Scott M

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