Email Tech Support to restore a full cPanel Backup
At this point, you should have already uploaded a backup file to your InMotion Hosting account. Customers cannot restore a full cPanel backup on their own. However, by simply sending a verified email to our support department, we’d be happy to restore the backup for you.
In the email to support (firstname.lastname@example.org) you’ll want to include a few pieces of important information:
|Primary Domain||This can be found in AMP|
|File Location||Where can we find the backup file in your account? Where did you upload it?|
|File name||Be sure to let us know the name of your backup file|
|Verification||This can be either the last four digits of the credit card or the current AMP password|
Also, be sure to let us know that you would like us to restore a cPanel backup for you.
If you need further assistance please feel free to ask a question to our support center.
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2016-01-13 7:56 am
This is pretty useless advice since we do not know where your software uploads your backups - how are we supposed to tell you???
2016-01-13 1:24 pm
This article is in reference to those people who have hosting elsewhere and are migrating their website to InMotion. Many other hosting providers use cPanel and you as a customer may have a full cPanel backup that would need to be restored. These backups are often found on the previous provider or possibly in a storage place that the customer is using.
I hope this helps to clarify the issue, please let us know if you require any further assistance.
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