InMotion Hosting Support Center

Part of being a reseller hosting provider is helping your customers when they have issues and need help. In this article we will show you how to reset a cPanel password using WHM.

How to Reset a cPanel Password in WHM

If your customers should lose their password you may need to reset it for them. Here is a quick way to log into WHM to reset a cPanel password. Your customers should not have access to WHM.

  1. Log into WHM
  2. Under Account Information choose List Accounts
  3. Click the + sign next to account you are managing and the dropdown will appear
  4. Under the domain name you will see Change Password:
  5. Fill in your customer's preferred password
  6. Click Change

At this point, you should see the confirmation screen. This means you have successfully updated the cPanel password.

You can now update passwords for all of the cPanel accounts you manage. Remember, any users with WHM access can perform this function. So you must be cautious. Only grant access to administrators you trust.

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n/a Points
2017-01-05 3:09 am

all inmotion hosting 

i have one very important question, i have a re seller account here and my clinets want to re set thier password for cpanel each account 

how do i do 

please any help will appricatred 

thanks in advance

abrham 

 

Staff
30,388 Points
2017-01-05 10:23 am
Customers can change their passwords in cPanel at any time, or you can change it for them as described above.

Thank you,
John-Paul

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