InMotion Hosting Support Center

The mail settings in WHMCS will cover some technical considerations, such as which "mail type" to use, and they will also cover some aesthetic considerations like email signatures, CSS styles, header and footer content, and more.

  1. Login to your WHMCS Admin
  2. Hover over Setup and choose General Settings
  3. Choose the Mail tab
  4. Fill in the settings:
    Mail Type: Select the mail type you want to use to send emails
    Mail Encoding: Select from the dropdown
    SMTP Port: The default port your mail server uses
    SMTP Host: Enter in the SMTP Host (typically your domain)
    SMTP Username: Enter the username to send emails from
    SMTP Password: Enter the SMTP password
    SMTP SSL Type: Select the SSL type radio button
    Global Email Signature: Enter an email signature in the field
    Global Email CSS Styling: Add any global CSS you wish to use in emails
    Client Email Header Content: Any text you enter here will be prefixed to the top of all client email templates sent out by the system. HTML is accepted.
    Client Email Footer Content: Any text you enter here will be added to the bottom of all client email templates sent out by the system. HTML is accepted.
    System Emails From Name: Enter the name you wish to display on emails
    System Emails From Email: Enter an email address to send from
    BCC Messages: If you want copies of all emails sent by the system sent to an address of yours enter the address here. You may enter multiple addresses seperated by a comma (,)
    Presales Form Destination: Select a department OR enter an email below
    Presales Contact Form Email: Enter the email address for your presales email to be sent to
  5. Click Save Changes




Now that you have gone through the Mail options you are ready to proceed to the Support tab.

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2017-01-02 10:41 am
This could be a little more helpful for folks new to using WHMCS. Maybe some recommended settings? Questions:
Mail Type - SMTP or PHPMail? What little research I did suggested that PHPMail is more likely to end up in people's SPAM folders. True? (I chose SMTP)
Mail Encoding - 7bit, 8bit, binary, base64, quoted-printable??? How about cake or death? Everything I read about this just confused me more. I chose 8bit and it seems to work fine but which would be the best considering the type of emails WHMCS would be sending out?
SMTP port and SMTP host - OK - that seems like it's the same that you use to send mail from any of the website's email addresses.
SMTP username and password - OK - I'm assuming any email account set up for that website will work, right?
All the rest makes sense.

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