Routing issue affecting Southwestern US
2012.01.12 9:15am EST
An issue with the peering between GBLX and Telia is preventing our customers in the southwestern US from reaching any servers in our West Coast data center at this time. We are in contact with the upstream bandwidth provider, and they are currently working on a solution around the problematic route, but we do not currently have an ETA. Affected customers are welcome to contact their Internet Service Provider to attempt resolution as well, as this issue is outside our data center and is more closely related to customers' individual internet service provider's connections to our bandwidth provider.
This issue appears to have been resolved by our upstream providers. We will continue to monitor the situation and update you as the situation evolves.
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There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
2012-01-12 10:33 am
Don't think so, still can't connect to the database...
Error establishing a database connection
2012-01-12 10:53 am
Thanks for posting your comment. An error establishing your database connection is unrelated to the network outage. I've looked over your primary domain on your account and it loads properly. Where are you seeing this error? Can you provide me a URL to troubleshoot this further for you?
If you need further assistance please feel free to contact us.
2012-01-16 1:38 pm
I'm still unable to access my website. Are you sure this issue has been resolved? Could there be another problem on your end?
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