*********************************

UPDATE

In order to mitigate the recent connection issue on the network, a new shared IP has been assigned to ecbiz97. Our Systems Team has lowered the TTL (Time to Live) on DNS records to expedite DNS propagation. At this time, customers on ecbiz97 who are still awaiting DNS propagation may be able to help speed the process by flushing their local DNS cache. Once again, we thank everyone for their patience and we apologize for the inconvenience.

*********************************

UPDATE

At this time services have been restored for the majority of customer. The only exception at this time are customers who have sites housed on ecbiz97, though these sites should resume normal operation shortly.

Again we apologize for any inconvenience or frustration this brief period of intermittent service caused our customers.

*********************************

Our Systems Administration Department has identified a connectivity issue which may be hindering customers' ability to see their sites which are housed in our East Coast Data Center. Additionally, this connectivity issue is affecting our online Sales and Support chats. Please bear with us while our Systems Team works to identify the exact problem and coordinate with the our network provider(s) to implement a resolution as quickly as possible. We sincerely apologize for any inconvenience this may be causing you and appreciate your patience.

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Comments

Post a comment
2012-03-29 8:38 pm
I still don't have emails received in my account and a 451 error on sent messages
Staff
2,770 Points
2012-03-30 9:13 am
Hi manos,

If you're still unable to send email successfully, you'll want to double check your email settings.

You'll want to be sure that you're using SMTP Authentication. Both your incoming and outgoing email username/passwords will:

username = your full email address, all lower case
password = your email account's password

You'll also want to ensure that you are using either of the following port / SSL options:

A. Use port 587 not over SSL for SMTP
B. Use port 587 not over SSL for SMTP
C. Use port 465 over SSL for SMTP

-------------------

On a side note, I reviewed the error logs on your server, and I do see some permissions related error messages. Have you by chance made any changes to your folder / file permissions, for example, by using FTP?

I've run a "fix" that should help with the permissions. Please test your email, and let us know if you continue to have any problems.
2012-03-31 10:15 am
Sites are till down. Do we have a reasonable time frame in which I can expect my sites and email to be back up? I love InMotion's customer service, but I have to say, I can't run a business this way. I will have to look for alternatives, because this downtime just isn't acceptable.
Staff
6,907 Points
2012-04-02 9:41 am
Accendi,

Thanks for contacting us. It appears since this was a shared server you were unaffected by this connectivity issue here. However, it appears you have contacted support and the issue has been dealt with.

If you need further assistance please feel free to contact us.

Thanks!

Tim S

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