Email Client
Thunderbird

Configuration could not be verified - is the username or password wrong?

thunderbird-username-password-wrong
Solution: Make sure you have the correct email address and password entered. You can check the password by logging into webmail with your email address and password.
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Like this Article?

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
2013-11-29 1:59 am
I already check it from webmail and no problem with my username and password, but still detect invalid username and password. why?
Staff
9,962 Points
2013-11-29 5:02 pm
Hello pilapoernomo, and thanks for your comment.

If you're able to successfully login to your email account from webmail, but unable to do so from your email client. More than likely you're either attempting to connect to the wrong server, or you're not type in the full email account details correctly.

Make sure that you're entering in your full email address in the username@example.com type format.

After you login to webmail, you can click on the Configure Mail Client icon. Then under the Manual Settings section it will list the settings your mail client needs to be using for that server you're on. If all of those are matching up, and you're 100% sure that you're correctly entering in your email address and password, please let us know!

- Jacob
n/a Points
2014-07-02 7:13 am

Hi Jacob, 

I am unable to add my account and it still displays the same error even though im very sure that im entering the correct email and password used.

Please help. 

-Clement

Staff
16,652 Points
2014-07-02 7:47 am
Hello Clement,

If you are able to connect via the webmail and still unable to connect via the Thunderbird, you can check your email settings here. If you cannot find the error after that, you may have something specific wrong with either your client or account. At that time, you may want to contact our Live Support center so they can step through the process with you to find the issue.

Kindest Regards,
Scott M
n/a Points
2014-07-03 3:16 am

Hi Scott, 

The problem has been resolved.

I think it was because I was simultaneously signed in to the webmail (it was in one of my tabs in the background) while adding my mail to thunderbird that caused the error. I was able to add my account to thunderbird now after signing out of the webmail from my internet browser and closing the tab. 

Nevertheless, thank you for your reply!

-Clement 

n/a Points
2014-07-12 8:25 am
Presumptive.. my user name and pass word is correct stupid!
Staff
16,652 Points
2014-07-13 2:10 pm
Hello Alex,

If you are receiving the exact error as shown on the page it means that Thunderbird is not validating either the username or the password with the server. Be sure the username is in the correct format (ie; joe@example.com instead of simply joe). Once you have done that, perform the following:


  1. First test the credentials (username and password) by logging into the webmail directly.

  2. If that works, re-enter the exact same username and password in the Thunderbird client again to be sure.

  3. If you have done all that and are absolutely certain that you have entered the correct username and password in the correct formats, then contact our Live Support team so they can check the server logs to see what error is appearing when you try to connect.



Kindest Regards,
Scott M
n/a Points
2014-07-15 6:50 am
By resolving my problem. My email and login information is correct yet, as are the server addresses; yet thunderbird will not log into the account. Windows Mail does so fine. My domain name is issued by an ICANN-accredited domain name registrar, and point to 'google sites' where my email can be accessed on the gmail imap server.
Staff
16,652 Points
2014-07-15 9:03 am
Hello Alex,

Without actually seeing your settings and testing them I am unable to advise any further. If all credentials are correct, then you may have a specific issue with your particular Thunderbird setup. If I am right, you are not pointing to us for your email, but using Google, is that correct? If you are a customer of ours, please contact Live Support from the link above for more specific assistance.

Kindest Regards,
Scott M
n/a Points
2014-08-05 3:13 pm

This stupid doesnt llow me to putmy gmail account on it.. everytime

said your paas is not correct

Staff
8,247 Points
2014-08-05 3:41 pm
Hello Tom,

Thank you for contacting us. I would first make sure you are using your full email address as a username, and it is correct. Then check your password, by logging into gmail directly.

If you are able to login to the email account on gmail, check your server hostnames. Make sure they are accurate. You can view your email settings in cPanel at any time.

If you are using your own domain name with google, make sure you are setup to use Google Apps. If you are hosted with us, you can easily setup Google Apps from cPanel.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

12 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!