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This article teaches you how to set up an email account in the Thunderbird email client. Below are the step by step instructions.

How to create a new account in Thunderbird

  1. Open up your Thunderbird email client onto your desktop
  2. In the left hand sidebar you will see a Local Folders. Click on the selection and the right hand panel will offer you several options. Click on the Create A New Account option.
    click local folders
  3. In newer versions of Thunderbird, you will be met with a popup offering a new email account from a few sponsors. You simply need to click the button at the bottom entitled Skip this and use my existing email!
    avoid email sponsor
  4. You are now taken to a page where you will enter your existing email information. After entering the information, click on the Continue button at the bottom of the page.
    initial email information
  5. Thunderbird will now try and find standard connection information to connect the email account. It is best to configure this information yourself by clicking the Manual Config button found at the bottom. Be sure to select the incoming protocol you wish to use (IMAP or POP3). You can read about the differences here. Generally speaking, IMAP is best if you plan on checking the email from multiple devices.
    protocol selection
  6. This is the manual configuration page, where you will set up the incoming and outgoing servers and their respective ports. Once you have entered your settings, hit the Re-test button. If the settings are correct, the Done button will become available. Click it to move on to the next step.
    manual configuration
    Server Hostname You will need to know the servername to the email company you are using. InMotion servers use mail.servername.com. Others may use imap.mail.servername.com or pop.mail.servername.com, which are fairly standard.
    Port Port number will change depending on your IMAP/POP choice as well as your SSL choice. Use the table below to determine which port number to use.
    Incoming Ports
    IMAP 143
    IMAP with SSL 993
    POP3 110
    POP3 with SSL 995
    Outgoing (SMTP) Ports
    Regular (Non-SSL) 25 or 587
    SSL 465
    SSL This is where you set your encryption settings.
    Autodetect Thunderbird will test different standard encryption and port settings.
    None Standard setup with no encryption
    STARTTLS Not used for InMotion Hosting Servers.
    SSL/TLS Standard encryption setting.
    Authentication
    Autodetect Thunderbird will test different standard encryption and port settings.
    Normal Password Use an unencrypted password (Recommended Setting.)
    Secure Password Use an encrypted password.
    Kerebros/GSSAPI Security Protocol not supported by InMotion Hosting servers.
    NTLM Microsoft security protocol. (Not supported by InMotion servers)
  7. If you did selected the normal (unencrypted) settings, you will be presented with a popup telling you that the email connection to the server is unencrypted. You can check the I understand the risks checkbox and then click the Done button to continue.
    ssl encryption warning
    That should complete the process of adding an email address to the Thunderbird email client. You should now see your new email address in the left hand sidebar. That means it is ready for use!
    new email address list
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n/a Points
2014-06-19 2:45 pm

Where do I find this information? "You will need to know the servername to the email company you are using. InMotion servers use mail.servername.com."

Staff
7,372 Points
2014-06-19 2:49 pm
If you have your domain pointed to our nameservers, you would use mail.YOURDOMAINHERE.com. This ensures that as long as your domain is pointed here, your mail is as well.
n/a Points
2014-06-20 3:19 pm

Thanks. I followed the guide/instructions, and I am getting the message "configuration could not be verified." (Step 6) I think the server name I am using is incorrect. Advice on what to do next?

Staff
9,521 Points
2014-06-20 3:32 pm
Hello Tracey,

The Thunderbird configuration could not be verified error typically happens when you aren't using the correct email address and password.

Are you able to login to webmail using the same account you're trying to setup in Thunderbird?

You also want to make sure that you are entering in your full email address such as user@example.com and not just using user.

The mail server you're on should be able to be reached by any of these hostnames:

mail.YourDomain.com
biz127.inmotionhosting.com
secure127.inmotionhosting.com

Of course replace YourDomain.com with your own domain name if using that one.

You can change an email account password if that seems to be the issue.

Please let us know if you're still having problems.

- Jacob

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