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This article teaches you how to set up an email account in the Thunderbird email client. Below are the step by step instructions.

How to create a new account in Thunderbird

  1. Open up your Thunderbird email client onto your desktop
  2. In the left hand sidebar you will see a Local Folders. Click on the selection and the right hand panel will offer you several options. Click on the Create A New Account option.
    click local folders
  3. In newer versions of Thunderbird, you will be met with a popup offering a new email account from a few sponsors. You simply need to click the button at the bottom entitled Skip this and use my existing email!
    avoid email sponsor
  4. You are now taken to a page where you will enter your existing email information. After entering the information, click on the Continue button at the bottom of the page.
    initial email information
  5. Thunderbird will now try and find standard connection information to connect the email account. It is best to configure this information yourself by clicking the Manual Config button found at the bottom. Be sure to select the incoming protocol you wish to use (IMAP or POP3). You can read about the differences here. Generally speaking, IMAP is best if you plan on checking the email from multiple devices.
    protocol selection
  6. This is the manual configuration page, where you will set up the incoming and outgoing servers and their respective ports. Once you have entered your settings, hit the Re-test button. If the settings are correct, the Done button will become available. Click it to move on to the next step.
    manual configuration
    Server Hostname You will need to know the servername to the email company you are using. InMotion servers use mail.servername.com. Others may use imap.mail.servername.com or pop.mail.servername.com, which are fairly standard.
    Port Port number will change depending on your IMAP/POP choice as well as your SSL choice. Use the table below to determine which port number to use.
    Incoming Ports
    IMAP 143
    IMAP with SSL 993
    POP3 110
    POP3 with SSL 995
    Outgoing (SMTP) Ports
    Regular (Non-SSL) 25 or 587
    SSL 465
    SSL This is where you set your encryption settings.
    Autodetect Thunderbird will test different standard encryption and port settings.
    None Standard setup with no encryption
    STARTTLS Not used for InMotion Hosting Servers.
    SSL/TLS Standard encryption setting.
    Authentication
    Autodetect Thunderbird will test different standard encryption and port settings.
    Normal Password Use an unencrypted password (Recommended Setting.)
    Secure Password Use an encrypted password.
    Kerebros/GSSAPI Security Protocol not supported by InMotion Hosting servers.
    NTLM Microsoft security protocol. (Not supported by InMotion servers)
  7. If you did selected the normal (unencrypted) settings, you will be presented with a popup telling you that the email connection to the server is unencrypted. You can check the I understand the risks checkbox and then click the Done button to continue.
    ssl encryption warning
    That should complete the process of adding an email address to the Thunderbird email client. You should now see your new email address in the left hand sidebar. That means it is ready for use!
    new email address list
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n/a Points
2014-06-19 2:45 pm

Where do I find this information? "You will need to know the servername to the email company you are using. InMotion servers use mail.servername.com."

Staff
9,162 Points
2014-06-19 2:49 pm
If you have your domain pointed to our nameservers, you would use mail.YOURDOMAINHERE.com. This ensures that as long as your domain is pointed here, your mail is as well.
n/a Points
2014-06-20 3:19 pm

Thanks. I followed the guide/instructions, and I am getting the message "configuration could not be verified." (Step 6) I think the server name I am using is incorrect. Advice on what to do next?

Staff
9,968 Points
2014-06-20 3:32 pm
Hello Tracey,

The Thunderbird configuration could not be verified error typically happens when you aren't using the correct email address and password.

Are you able to login to webmail using the same account you're trying to setup in Thunderbird?

You also want to make sure that you are entering in your full email address such as user@example.com and not just using user.

The mail server you're on should be able to be reached by any of these hostnames:

mail.YourDomain.com
biz127.inmotionhosting.com
secure127.inmotionhosting.com

Of course replace YourDomain.com with your own domain name if using that one.

You can change an email account password if that seems to be the issue.

Please let us know if you're still having problems.

- Jacob
n/a Points
2014-08-14 3:09 pm

I've tried over and over to have thunderbird accept my gmail account. When the screen comes up that asks for my user name, email address and password I get the message either email address or password are incorrect. I think I have all the settings rigght and I definitely have the correct info about my email address and password. What am I doing wrong?       Thanks for your help.

Staff
19,427 Points
2014-08-14 3:24 pm
Hello Gail,

I was able to connect Thunderbird to my gmail account without issue. Have you logged into the gmail account with that specific email address and password? If so, what are the other settings you have configured in the setup (no email address or password, please).

Kindest Regards,
Scott M
Staff
9,968 Points
2014-08-14 4:53 pm
Hello Gail,

By default Gmail does not allow desktop email clients to connect to their service. You will need to follow these steps to allow Thunderbird to connect to Gmail over IMAP:


  1. Login to Gmail

  2. Click on the Settings Cog at the top-right, then on Settings

  3. Click on the Forwarding and POP/IMAP tab

  4. Under the IMAP Access section, check Enable IMAP

  5. You can then click on the Configuration instructions link at the bottom, and then on the I want to enable IMAP option



The settings you should be using in Thunderbird are:

Incoming mail server

imap.gmail.com
Port: 993
Requires SSL: Yes

Outgoing mail server

smtp.gmail.com
Port: 465 or 587
Requires SSL: Yes
Requires Authentication: Yes
Use same settings as incoming mail server

Please let us know if you are still having any issues at all.

- Jacob
n/a Points
2014-08-23 1:41 am

Hi Jacob!

the same problem here.

when i am adding my account to thunderbird it says incorrect username or password, since i can login to my account via webmail directly.

i am using ubuntu 12.04, is any problem with this version or somthing else.

thanks

Staff
9,162 Points
2014-08-25 9:54 am
Be sure that you are using the exact same credentials that you are able to log into webmail with.

This can sometimes also be caused by reaching the incorrect server. Check over your server settings to ensure that they are correct.
n/a Points
2014-09-25 5:46 am

Thunderbird gives free email service but faces several limitations with respect to MS Outlook.  For thunderbird users, migration is quite easier towards MS outlook. It can be done through advanced converter tool like Stellar MBOX to PST converter software.

Staff
9,525 Points
2014-09-25 9:24 am
Hello Russell,

Thank you for your suggestion. Feel free to submit a Post in our User Submitted section, and we can link to it.

If you have any further suggestions, feel free to post them below.

Thank you,
John-Paul

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