After setting up Outlook 2013/Office 365 as IMAP, you will most likely need to subscribe to your Inbox. In this guide we will show you how to accomplish that, so you can see your folders such as Sent, trash, etc.

How to Subscribe to Your Inbox:

  1. Open Outlook, click File, then Account Settings. Choose Account Settings...
    Editing account settings
  2. Click your email account, then click the Change button.
  3. Click the More Settings button, then the Advanced tab.
  4. In the Root folder path field, enter INBOX (with all caps). Then click the Ok button to save your changes.

Congratulations, you are now subscribed to your INBOX folder, it will take some time to display your folder contents. The time-frame depends how many emails are stored in the folders.

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Comments

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n/a Points
2014-04-17 12:14 pm

I had read through several other posts on how to connect from Office 2013/365 but couldn't get it to receive messages even though the test function worked.

This article explained that I needed to configure the INBOX as the root folder which I did and then emails were received. This info should be added to your other articles on connecting with Outlook to Office 2013/365.

Thanks

n/a Points
2014-04-18 9:43 pm

I did that bug it still doesn't work

Staff
10,626 Points
2014-04-19 1:17 am
Hello Golf Greens,

Sorry to hear it's not working. Unfortunately, we can't really provide too much help without more information from you. What exactly have you done? Are you getting any error messages? If you want some good troubleshooting information on Outlook 2013, please check out this article for further details. If you continue to have problems, please give us detailed information on your email settings for the client so that we can try to determine what's causing the problem.

Regards,
Arnel C.

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