InMotion Hosting Support Center

Outlook 2011 is a version of Microsoft Outlook available for the Mac computer. You can set up Outlook 2011 as an email client to send and receive email from your email hosted at InMotion Hosting.

First, you will need to log into Outlook 2011. Next, we will go through the steps to add a new account:

If you are unsure what your email settings are, you can find them with our Email Configuration tool.

  1. Click on Tools, and then Accounts....
  2. On the Add an Account menu, click E-mail
  3. Enter your full email address and password on the next screen and click Add Account

Once the account is added, you will fill in the information for the new email account.

Pesonal Information

Account DescriptionThis is the name your mail will show as in your Microsoft Office inbox.
Full nameInsert your full name here, as this is the name that will show when you send email
E-mail addressPut in your full email address, for example tim@example.com

Server Information

User nameThis will be your full email address. For example, kevin@example.com. Make sure to include the full address, including the @example.com.
PasswordThis is the password for the email account you listed above, not your cPanel password.
Incoming Mail ServerIf your domain points to InMotion Hosting, the incoming mail server is mail.example.com.
Outgoing Mail ServerThis will be the same as your Incoming Mail Server, mail.example.com. Make sure it is using Port 465.

As Outlook recommends, check the boxes that say Use SSL to connect. After confirming the information click on red circle at the top left to close the window. To confirm the account was added, check your Outlook Inbox. There you will see listed the account you just added with your Account Description.

Congratulations, you have added your email account to Outlook 2011! If you have any problems setting up the account, double-check all your settings. If the settings are correct, check out our articles on troubleshooting issues sending email or receiving email.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2014-04-21 8:12 pm

Your technical support representative and the support documents he sent along were very helpful.

 

Thank you!

Doug

Staff
35,728 Points
2014-04-21 8:20 pm
Thanks Doug! Let us know if you have any further questions!

Arnel C.
n/a Points
2014-06-26 3:12 pm

Hello

I just bought my new Mac Air and click tools and do not see anything close to 'accounts' please help

Thanks!!

Staff
9,968 Points
2014-06-26 4:33 pm
Hello Randy,

Are you using Outlook 2011 for Mac? It looks like MacBook Air might come with another version of Outlook in which you'd want to follow these steps to setup an account:


  1. Click on the Outlook menu at the top-left, then Preferences

  2. Under the Personal Settings section, click on Accounts

  3. On the Add an Account screen, click on E-mail Account



Then you would just follow the steps as normal to configure your email account.

Please let us know if you're still having any issues getting this setup. You can also login to webmail in the meantime to directly check your mail on the server.

- Jacob
n/a Points
2014-12-04 8:59 am

So, I have successfully added the account, but I do not get a sent items folder?

 

Where do these go?

Staff
35,728 Points
2014-12-04 10:02 am
Hello April,

Thanks for the question! You will need to subscribe to the folder for the sent mail to update properly. Check out this article: HOutlook 2013/Office 365 - Subscribing to your Inbox. That should take care of the issue!

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-02-19 7:28 am

i am trying the same but the outlook stops at 1st step with no response....any help

 

Staff
26,031 Points
2015-02-19 1:31 pm
Hello mowafak,

Thank you for contacting us . Since you are having problems on the first step, I would suspect the client first.

Have you tried restarting Outlook, or even your computer?

Do you have any other existing accounts, if so make sure they are not stuck in the middle of processing something. For example, an email attempting to send with a large attachment.

Thank you,
John-Paul
n/a Points
2015-02-28 5:25 pm

Hi,

 

I have problem with set up outlook for more accounts. All incoming email put into one inbox.

Could you help me? :-)

 

Thanks. Michal

Staff
40,710 Points
2015-03-02 11:54 am
Hello Michal,

it sounds as if it is using the Unified Inbox. Here is an article how to disable that.

Kindest Regards,
Scott M
n/a Points
2015-05-21 12:46 pm

I tried to send out approximately 400 emails from my Outlook but got many sent back saying:

has exceeded the max emails per hour (313/250 (125%)) allowed

Is this an InMotion hosting account level limit or an Outlook limitation?

Thanks, Paul

Staff
26,031 Points
2015-05-21 2:42 pm
Hello Paul,

Thank you for contacting us about a "exceeded the max emails per hour" error. There is a default limit of 250 email per hour, which is covered in our guide Domain example.com has exceeded the max emails per hour.

You could space the emails out over a period of time, instead. For example, 200 per hour would allow you to send 4800 emails in a day.

Another option would be to request an hourly email exemption request. This will allow you to raise the hourly email to something that better suits your needs.

Thank you,
John-Paul
n/a Points
2016-03-23 10:42 am

I have a user setting up Outlook 2011 for Mac and continually recieves this error message:

A secure connection cannot be established with the server xxx.inmotionhosting.com because its intermediate or root certificate cannot be found.

Options are Show Certificate (but cant find it to display), Cancel or continue.  Continue will not allow any mail to arrive.

 

Any Ideas?  I'm at witts end with this one.

Staff
35,728 Points
2016-03-23 11:20 am
Hello Jason,

Sorry for the problem with the certificate. It's basically an issue where Outlook refuses to acknowledge the self-signed certificate being used on the InMotion server. The problem is that in order to have a specific one, you need to purchase one specifically for your domain. You should also be able to select and look at the details of the certificate being used when trying to confirm the identity of the server. Once you show it, you should be able to click on "always trust" when looking a the details of the certificate. When you select these options in the certificate, make sure that your certificate is correctly referring to the server where your mail is coming from. You can see an example of what I'm talking about here.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-08-02 5:53 pm

I recently had to uninstall my previous Microsoft Windows due to my email crashing, and with my new license/install, none of my emails came through. I am wondering if they are lost forever, or if someone knows of a way to retrieve them. 

 

Thank you in advance,

Jessica

Staff
26,031 Points
2016-08-02 6:41 pm
If you were using IMAP, you may just have to subscribe to your INBOX.

Otherwise, you may have stored the Outlook data files on your computer have been stored on your computer, often in a folder called "Documents\Outlook Files".

Thank you,
John-Paul
n/a Points
2016-10-20 12:07 am

I use Outlook 2011 for Mac - every couple of days I'm unable to send or receive email.

It's very frustrating, especially since the server email choices are not business friendly.

I'm using Ports 993 (incoming) and 465 (outgoing).

What is the solution to this problem?  

Staff
26,031 Points
2016-10-20 3:46 pm
I recommend reviewing the mail logs around the time you are experiencing issues for additional errors or specific clues into your connection. The cPanel logs every incoming and outgoing connection attempt and transmissions.

Thank you,
John-Paul

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