When you first set up your iPhone to check your email hosted with InMotion Hosting, it's possible you will not see the Sent, Trash, Drafts, and Junk folders. Typically, these folders are in your INBOX and you'll need to set the prefix path for it to work correctly.

How to subscribe to folders

  1. If you set up the IMAP mail account on your iPhone, you may not  find the IMAP folders in your Inbox folder. If this is the case, you'll need to specify the IMAP path prefix.
  2. You can enter in the IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix.
  3. Enter the word "INBOX" (use all caps) and save the setting. Now, your folders should appear as subfolders in the Inbox. 
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n/a Points
2014-03-19 8:40 am


Please assist I want to set my work emial address on my phone so that i wil be able to receive emails vai my phone it samsung Galaxy so it ask me the IMAP path prefix

11,156 Points
2014-03-19 9:00 am
Hello Lindo,

On Android devices, the IMAP path prefix would also be INBOX.
n/a Points
2014-07-08 4:13 am

Is it possible to sync the folders without having them as subfolders in the In Box?

9,968 Points
2014-07-08 4:43 am
Hello Andre,

I don't believe the iPhone allows you to sync any specific IMAP folders, so it will only try the Inbox and the sub-folders of it when the path prefix is defined.

On almost every IMAP server that I'm aware of, all folders are going to be sub-folders of the Inbox folder. If you are seeing other folders in your mail client on the same level as the Inbox, these could possibly be local folders to your device and wouldn't be stored on the server.

- Jacob
n/a Points
2014-07-16 5:17 pm

Yes, iOS Mail let's you specify what IMAP server folder you want to use for Spam, Send, Trash, Archive and Concepts. In the IMAP Mail account settings, Advanced (I guess it's called in English, I'm using the Dutch localisation) takes you to the screen that let's you choose the folders for each.

They don't have to be subfolders of your Inbox, as far as iOS is concerned, this depends on your mailserver.

n/a Points
2014-10-23 4:00 pm

My boss has an Iphone 5 and also using outlook 2010 in his laptop. He has important clients emails that is going in his spam folder on his phone but does not show up in the junk folder in Outlook so he cant grant permission to them. How do you fix this?

13,552 Points
2014-10-23 4:42 pm
Hello Debbie,

Thank you for your question. First make sure that the iPhone and Outlook are both setup as IMAP. Since IMAP leaves the emails on the server, both clients should see the same emails.

Then make sure you are subscribed to the IMAP folders on both the iPhone, and Outlook.

At this point you should see the exact same emails on Outlook and iPhone. If you are seeing something different, it is most likely a rule in that specific device.

If you have any further questions, feel free to post them below.

Thank you,

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