When you first set up your iPhone to check your email hosted with InMotion Hosting, it's possible you will not see the Sent, Trash, Drafts, and Junk folders. Typically, these folders are in your INBOX and you'll need to set the prefix path for it to work correctly.

How to subscribe to folders

  1. If you set up the IMAP mail account on your iPhone, you may not  find the IMAP folders in your Inbox folder. If this is the case, you'll need to specify the IMAP path prefix.
  2. You can enter in the IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix.
  3. Enter the word "INBOX" (use all caps) and save the setting. Now, your folders should appear as subfolders in the Inbox. 
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve our Support Center:
Email Address
Optional, but our team may contact you for more information.
Like this Article?

Comments

Post a comment
n/a Points
2014-03-19 8:40 am

Hi,

Please assist I want to set my work emial address on my phone so that i wil be able to receive emails vai my phone it samsung Galaxy so it ask me the IMAP path prefix

Staff
4,023 Points
2014-03-19 9:00 am
Hello Lindo,

On Android devices, the IMAP path prefix would also be INBOX.

Post a Comment

Name:
Email Address:
Comment:
Are you a bot?
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

Write New!
Do you want to publish a tutorial to our support center?

News / Announcements

SSL Certficate Warnings
Updated 2014-04-14 11:34 am EST
Hits: 1899
Heartbleed 0-day OpenSSL security bug
Updated 2014-04-14 04:43 pm EST
Hits: 5137

Related Questions

Here are a few questions related to this article that our customers have asked:
Deleted messages disappearing from Trash folder
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!