Mac Mail Error - Mail can't verify the identity of "mail.domain.com"

Written By: Brad Markle
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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Email Client: Mac Mail
Error Message:
Mail can't verify the identity of "mail.domain.com".
The certificate for this server is invalid. You might be connecting to a server that is pretending to be "mail.domain.com" which could put your confidential information at risk. Do you want to connect to the server anyway?
cant_verify_identiy
Solution:

When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com. Mac mail is throwing an error because it is not seeing a SSL certificate for mail.YourDomain.com, and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click "Connect" to ignore this message and continue.

To verify it is an inmotionhosting.com certificate, click "Show Certificate", and you should see it listed.

verify_certificate
 
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