Email Error- Mailbox Quota Exceeded

If you get an error in webmail that says "Mailbox Quota Exceeded" you can correct this error in cPanel. This error is caused because you have too much mail in your account or you have the actual size of your email account set too low. One option is the simply delete emails to lower the size of your existing mail box. 

You can raise the quota for the email account in cPanel as well. To solve this you must first log into your cPanel account. For more help in logging into cPanel, please read our article. 

Once you have logged into cpanel, click on the "Email Accounts" icon under the email heading. You'll see that our 'tim@inmotiontesting.com' account is labeled in 'red'

Click on the 'Change Quota' link next to the email address you are working with.

Next, you'll want to either change the nurmerical value for the size of the mailbox or you can set it to 'Unlimited', for this tutorial we're going to change the setting to 'Unlimited'

And as you can see we have successfully changed the mailbox quota to 'Unlimited'

Cannot Change MailDir Size! Error

At times, when you try to update the mail box quota size, you may receive an error message. If you get this error message, don't worry it is easily corrected. If you are not already logged into cPanel, go ahead and log in. Once you are logged into cPanel, go to the "File Manager"

Now, go to your "Home Directory" from the directory Selection Menu.

Select the "mail" folder from the file tree in the left side pane.

Select the email address you were attempting to change the mailbox quota for.

Find the file "maildirsize" and right-click on it. Then select delete. Once the file is deleted you then have the ability to change the mailbox quota as the above steps instruct you. 

If you are still having issues or need further assistance, please feel free to contact our support department.