302: Dealing with Returned Orders in OpenCartWritten By: Tim Sisson
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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OpenCart gives you the ability to track returned products via the OpenCart Dashboard. You’ll need to manually process the return to refund the money via your payment gateway. However, the OpenCart Dashboard does allow you to track those returns. Anytime you have a return, you can enter the information into OpenCart so you can track the process. This is accomplished through the OpenCart Dashboard.
If you want to notify the customer of the return status after you save the information, click on “View” on the returned order. This will provide you with an additional tab called “Return History”. This tab will allow you to change the return order status as well as notify the customer of the changes. If you need further assistance please feel free to ask a question on our support center website. |
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