OpenCart gives you the ability to track returned products via the OpenCart Dashboard. You’ll need to manually process the return to refund the money via your payment gateway. However, the OpenCart Dashboard does allow you to track those returns. Anytime you have a return, you can enter the information into OpenCart so you can track the process. This is accomplished through the OpenCart Dashboard.

  1. Log into your OpenCart Dashboard
  2. Go to Sales > Returns
  3. Click “Insert” in the upper right corner
  4. opencart_returns_1

  5. Fill in the fields of the order. It's best practice to advise your customer to provide a copy of the order invoice when returning items. This will contain all the information you need to process the return.
  6. Click “Save” once you have entered in the information you want.

If you want to notify the customer of the return status after you save the information, click on “View” on the returned order. This will provide you with an additional tab called “Return History”. This tab will allow you to change the return order status as well as notify the customer of the changes.

If you need further assistance please feel free to ask a question on our support center website.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve our Support Center:
Email Address
Optional, but our team may contact you for more information.
Like this Article?

Post a Comment

Name:
Email Address:
Comment:
Are you a bot?
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

Write New!
Do you want to publish a tutorial to our support center?

News / Announcements

SSL Certficate Warnings
Updated 2014-04-14 11:34 am EST
Hits: 2230
Heartbleed 0-day OpenSSL security bug
Updated 2014-04-14 04:43 pm EST
Hits: 5656

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!