If you're a Super Administrator in Joomla 3.0 and attempt to use the reset feature to reset your password, you'll get the following error message:

password-reset-failed

Notice
Reset password failed: A Super Administrator can't request a password reminder. Please contact another Super Administrator or use an alternative method.

To resolve this issue, you can use phpMyAdmin to manually reset your password within the database.

  1. Log into phpMyAdmin

    If you're hosting Joomla 3.0 with InMotion Hosting, follow these steps to gain access to phpMyAdmin. If you're not hosting your website with InMotion Hosting, you should contact your hosting provider for help with logging into phpMyAdmin.
  2. Once logged in, in the left menu click the name of your Joomla 3.0 database.
  3. In the left menu, click the table named similar to _users. For example, if you have a table prefix of hl2rx, find the table named hl2rx_users and click on it.
  4. Find the Super User account in the list, and then click Edit next to it.
    click-edit-next-to-super-user
  5. Next to password, in the drop down menu select MD5. Next to that, enter your new password and then click Go.
    set-new-admin-password

    You have successfully reset your Joomla 3.0 Super User password using phpMyAdmin! You should now be able to log into your Joomla 3.0 admin.
Continued Education in Course 101: Getting started with Joomla 3
You are viewing Section 4: Reset password failed: A Super Administrator can't request a password reminder
Section 3: I forgot my Joomla 3.1 admin username
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Joomla Community Google+ Hangout #3

June 3rd, 2014

Thank you @RustyJoomla for letting me speak on the Joomla Community Google+ Hangout!

Click here to watch!

2013-09-16 1:32 pm
Awesome and straightforward post man! just logged in to say thanks! =D
n/a Points
2014-03-28 8:15 pm

Nice bro... easy and straightforward... 

n/a Points
2014-07-29 7:55 am
I was able to solve my problem. Please emphasize about block removal (change 1 to 0)
n/a Points
2014-07-30 11:14 am

You save me!

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