InMotion Hosting Support Center

This page is designed to assist those users getting the following error message within their email:
550 This message was classified as SPAM and may not be delivered

Common solutions to the error

Solution #1 - Enable SMTP Authentication in Outlook

If you are using the Microsoft Outlook email client, not having SMTP Authentication will cause several points to be added to the spam score. This can cause emails that otherwise would be allowed through to be classified as spam. You can find instructions on enabling that setting that in our Invalid HELO name article.

Solution #2 - Evaluate email content

As our outgoing servers are using a spam evaluation software set at the most lenient levels, it is difficult for your emails to be tagged as spam and prevented from going out unless they have a lot of features of a spam message. If you are getting caught by the filter, evaluate both the title and body content of the message to ensure there are few, if any, references to popular spamming terms.

Solution #3 - Contact Live Support directly

If you have worked with the other solutions above and are still having issues with your emails getting classified as spam, you will want to contact our Live Support department. Simply forward the failed email complete with the bounceback headers to support@inmotionhosting.com and they will be able to test the email against the filter and find which rules were violated.

Why am I getting this error?

To help in the global battle of ever-increasing spam, we have implemented spam detection procedures on all emails prior to leaving our servers. Each email is evaluated and rated according to spam rules to determine how likely they are to be actual spam. Those that fail the test are returned to the original sender with the error message 550 This message was classified as SPAM and may not be delivered (please see the email below). If you are receiving a bounceback with this error, then the email you sent has not passed the outbound filter.

Why are you doing this on outbound emails?

Although email servers review all incoming email and evaluate it against their own filters, we have begun screening outbound emails to help preserve the reputation of our server's IP addresses. Once a mail IP gets enough spam complaints against it, it will be reported to a company that maintains a blacklist. Any email server that subscribes to that particular service will then block any incoming email from that IP address. After too many times on a blacklist, any email sent from our servers have the chance of automatically being delivered to spam folders, regardless of the IP address of the server. Also, since many of our customers are on shared servers, we feel it is not fair for your emails to be blocked due to the spamming activities of other customers. Outbound spam evaluation is a proactive measure to prevent blacklisting and keep your email server up and running.

Continued Education in Course 201: Dealing with Spam
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Section 5: SPF Records and Domain Keys: Combating Spam

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Related Questions

Here are a few questions related to this article that our customers have asked:
550 spam message when using PHPMailer
Email sent by friend rejected as spam
Spam pass through not working
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2013-12-01 10:14 am
So how do I prevent this? This error came as a result of someone registering as a user on my blog.
Staff
39,789 Points
2013-12-02 10:07 am
Hello 413webdesign,

This is not checked on a user basis, but each individual email is checked as it is sent out. This does not lead to a blacklist so if the message is corrected it will then be allowed to go through.

Kindest Regards,
Scott M
n/a Points
2014-04-16 5:05 pm

I am just trying to answer a personal email sent to me from a friend in Vermont. I have tried 4 times and all are labeled as spam. Why the problem?

n/a Points
2014-06-26 10:22 am

How does one correct this.  We have random legitmate emails classified as SPAM (some are even responses to recent incoming emials) Our domains are clear from all RBL according to mxtoolbox.com and your support personnel don't have an answer via chat.  They blame it on the way emails are sent, but don't have a clue to explain how they are supposed to be sent aside from outbound authentication that is already on the clinet.

Staff
11,186 Points
2014-06-26 10:27 am
The majority of times, it is caused by the mail client not appropriately authenticating as the user when sending mail. If you have ensured that your mail client is appropriately authenticating for sent mail, you may want to look deeper into the content of the message itself which may be flagged as spam.

For a more specific reason that your mail may be getting marked as spam, I recommend contacting technical support.
n/a Points
2014-08-08 1:30 am

This is very frustrating and it is hindering my ability to conduct my business. I have tried several times to correspond with my accountant only to have my messages marked as spam. I should not have to fine tune the content of my message. Your company needs to fine tune its content filters or I may have to find another hosting company!

Staff
39,789 Points
2014-08-08 8:18 am
Hello Murray,

I am sorry if you are having problems with your email making it through the outbound spam filter. It is very rare that customers have this problem if they are not sending out anything that can be classified as spam. Sometimes customers have a business that deals legitimately in products that others create a lot of spam about, or if they overemphasize money or other spam-related content.

This is in place so that the entirety of the server mailing IP does not get flagged as spam and then everyone's messages bounced back due to no fault of their own.

If you wish to get past the filter, you will want to check the content. You can even have our Live Support team check to see what specifically is being flagged so you can avoid that. If you belong to one of those groups that are being flagged constantly for legitimate reasons you can request to be whitelisted.

Kindest Regards,
Scott M
n/a Points
2015-10-07 12:33 pm

I understand your attempt to prevent being blacklisted, but your spam filter over-filtering seems to be more common than you're admitting by the amount of comments here! I'm searching for an answer because my e-mail to my top client, the honorable Girl Scouts, will not go through. This is not acceptable, and I'm with Murray and the others in considering leaving for a new web host if I have to doctor up e-mail threads to get them to go through. I can't do business this way. And, now we can't forward spam to the FTC? Who is that protecting? BTW, your solution to host on a more expensive, non-shared server makes your spam filter sound simply like an up-sell ploy.

n/a Points
2014-08-14 1:00 pm
I am getting this notification anytime I try to email a new person or even when replying to an existing person. It happens daily, prevents me from doing business. These are not spam messages. I am responding with one line to an email that came in to me where business is being discussed
Staff
39,789 Points
2014-08-27 10:45 am
Hello Stefan,

Our filter is catching the emails for a reason, however there are times when the reason is still relevant to a legitimate email. As this issue will be specific to your account and email you will need to contact our Live Support in order to have them take a look at it for you.

Kindest Regards,
Scott M
n/a Points
2014-09-01 3:59 pm

I contacted the support 3 times ans my problem with spam hasn't solved.

I need to send very emails in my business. my e-mail every time is marked as Spam ... You don have a Whitelist ? This is very frustrating .. my e-mails is not a SPAM !!!

Staff
11,186 Points
2014-09-02 2:01 pm
I'll be happy to take a look for you. Unfortunately, I was unable to locate an account under the email address that you left this comment with. If you could provide us with the primary domain on your account, I'll be happy to take a look.
n/a Points
2014-10-01 2:12 pm

Currently having a similar problem. Never existed before. Just started happening this week. My primary domain account is http://******.com.Please solve this. It is very frustrating.

Staff
25,072 Points
2014-10-01 2:26 pm
Hello Henry,

Thank you for contacting us. We are happy to guide you, but will need some additional information. Did you try any of the solutions above?

This is just our public forum. If you want assistance reviewing your specific account, please contact Live Support. This allows them to review email logs, and also assist you in real-time, while you are sending the emails.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-01 2:34 pm

Thanks for the prompt respponse. I called technical support and the problem has been resolved. Thank you for the fast response guys. Much appreciated. Have a good day.

n/a Points
2014-10-14 5:45 am
Rework your outgoing spam filter. When i reply for an incoming email that must not be classified as spam. I replied from my android phone to a mail from China and i got blocked by your system. Things go into a wrong directuon giys. A certain domain needs to get blocked not a whole mail server if it is not a spam server
Staff
39,789 Points
2014-10-14 8:06 am
Hello Steve,

Each individual message is checked when outgoing. If you are getting a 550, that means the content of that particular message failed the spam filter. Above is a list of things to check before that email can be sent successfully.

Kindest Regards,
Scott M
n/a Points
2014-10-14 8:26 am

This is the email I sent from my Sony Android phone and your system blocked it. I pay for your service for my business and I cannot use the term "price" in my emails??? It is not okay as it is. Will move next year if no change and I get error messages when emailing. I never ever sent out any spam or never conducted any DM email campaign and I get blocked when I reply to an incoming email? Check your filtering system, it is far not smart as it is. "From: Steve Istvan Novak @ xxxxxx [mailto:steve@xxxxxx.com] 

Sent: Tuesday, October 14, 2014 12:17 PM To: Lily Subject: Re[4]: RE: Syringe--Dental

 

Tell me the price and we will see!

 

-- Sent from myMail app for Android"

 

Staff
11,186 Points
2014-10-14 9:03 am
It is quite common for spam to use both the words "syringe", "dental", and "price" all within a very short email which is why this is being flagged. If you contact technical support, they will be able to disable the rules for you so that the mail will no longer be filtered.
n/a Points
2014-10-28 5:12 pm

You're blocking me from sending email to my business partner and friends. This is the content of the latest one "Hi Esta, my email is acting weird, so I'm just trying to send you a message to see if it will work. C"

 

You're making me hate you right now.

155

Staff
11,186 Points
2014-10-28 5:17 pm
This can be caused by multiple things. Do you have an email signature? What is the subject of the email? Are you fully authenticating within your email client to successfully log in with the email address and password for the account that you are sending from?
n/a Points
2015-02-11 2:29 am

You guy's are in LALA Land!

I have never heard of anything so ridiculous, we can't reply to our best customers and there are no attachments and nothing about our replies are SPAM.

I suggest you fix this problem otherwise we will be changing our hosting. We don't need more questions or any suggestions just fix it please!

Thats All

International Sales and Marketing Manager

Bell Marine

Staff
34,939 Points
2015-02-11 9:25 am
Hello Steve,

Sorry that you're having problem with this ssue. As over 80% of emails on the internet are classified as spam, regulation on outgoing emails has become stricter. You can refer to the Can SPAM Compliance guide for Business if you want an official reference on this issue. One of the main reasons for these guidelines is to prevent the emails servers from being blacklisted due to outgoing customer emails. It is also possible to host your emails with a different service. If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-02-12 6:15 pm
This page is suggested in the error message. I do not use Outlook, and could not send you the "offending email" because I each time I attempted to do so (seven times, each time changing the subject line, or trying to tweak my content without changing the content of the one that originally bounced), I continue to receive the same error message:

"""An error occurred while sending mail. The mail server responded: This message was classified as SPAM and may not be delivered. For more information, please see http://www.inmotionhosting.com/support/edu/everything-email/550-spam-message. Please check the message and try again."""

I would like a little assistance, please.... I have been a customer of yours for several years.
Staff
39,789 Points
2015-02-16 11:58 am
Hello Daniel,

The outbound spam filter evaluates the content of the email and gives it a rating. If the rating is above a certain number it is not allowed to go out as the email is seen as being spammy.

The Outlook suggestion is obviously only for those using that client, so it would not apply to you. However, have you evaluated the content against the list of spam words that are linked in the third suggestion? That is often where the issue lies.

Kindest Regards,
Scott M
2015-02-14 9:49 am
ok, this is driving me nuts. I've paid for McAfee Email Protection through InMotion, but I was still getting spam. I switched to using Outlook 2013 so that I could use the McAfee "button" that lets me send spam (that has passed into my inbox) back to McAfee. However, APache SPam Assassin (or whatever you're using to block outgoing spam) is blocking it. Can you PLEASE set up your system to not give 550 errors when we're trying to send spam to a place that says, "Send your spam to this address"? You're kind of defeating the purpose here. This is VERY frustrating.
n/a Points
2015-02-14 2:24 pm

It's obvious why my outgoing mail was marked as spam; it IS spam.

I'm trying to forward it to the FTC to report the spammer. 

Seems like spam@uce.gov could be whitelisted? 

Staff
39,789 Points
2015-02-16 11:48 am
Hello Sarah,

The outbound filter only goes by the content in the email body, not the address to which it is sent. This means there is not a way to whitelist that address as that is not how the filter works. You may want to send it from another email account by copying and pasting it as an email and then sending it. You can also make the email content into a file and send the file itself, though I am not sure how they receive things like that.

Kindest Regards,
Scott M
n/a Points
2015-03-16 8:47 am

i having problem with my recipient issue that when in send mail to above email ID the recipient does't recieve.

Please help urgent because my buisness is colapsing

Staff
34,939 Points
2015-03-16 11:56 am
Hello Wilberforce Somiah,

I'm sorry to hear you're having problems with sending email. Unfortunately, we have no details on the issue. Can you please provide at least the error message, email address, and any bounce-back messages to help troubleshoot the problem? Please provide us some information and we would be happy to help.

Regards,
Arnel C.
n/a Points
2015-08-26 4:50 pm

Are you people completely ******* crazy!?!?!?!??!

Have you ever heard of a thing called a law-suit???

I read this on one of your pages: "... we feel it is not fair for your emails to be blocked due to the spamming activities of other customers. Outbound spam evaluation is a proactive measure to prevent blacklisting and keep your email server up and running."

Umm, so why are you blocking our outbound emails to our friends???

Pre-emptive strike mentality???

Your customers don't pay you to block their emails!!

Also, I AM VERY, VERY ANGRY THAT YOUR STUPID SOFTWARE IS EFFECTIVELY ACCUSING ME OF SPAMMING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Your captchas are v annoying too!!!!!!!!!!!!!!!!!!!!

 

 

Staff
34,939 Points
2015-08-26 5:12 pm
Hello,

Apologies that you are very angry at the software for accusing you of spamming. If you can provide details on the email involved and the bounce-back that has "accused" you of spamming, we can check to see what's happening. Spam can be the result of many different things - it could be malware on your site or even the result of a mass email that was not simply formatted a particular way. Please see Stop Emails from Being Labeled as Spam.

There have been stricter rules placed on outgoing email in order to reduce servers from being black-listed as spam servers. If your emails have been mistakenly identified as spam, then please provide us information on the emails and your account in question and we can investigate the issue detail.

You're also welcome to contact our live technical support team via phone/chat/email - they are available 24 hours a day / 7 days a week.

Please provide us a little more information and we can identify what's happening with your emails.

Regards,
Arnel C.
n/a Points
2015-08-26 5:46 pm

Your reply is as fatuous as it is useless.

Now you want to read my private email?

"... we can identify what's happening with your emails."

I already know what's happening with some of my emails - your stupid filter system is blocking them and accusing me of spamming!!

How the Hell do you turn round and tell us that our emails are at fault!?!?!?!?

Pff...

Staff
34,939 Points
2015-08-26 5:49 pm
Hello,

If you refuse to work with us, when we're simply trying to help, then I do apologize that we can't provide you assistance. Long angry replies do not help anyone. If you wish to work with us, then please provide some information, or contact our support team who can provide immediate assistance.

Kindest regards,
Arnel C.
n/a Points
2015-09-01 8:17 am

Obviously there is an issue with your spam filters if this many people are complaining.  I use your service so that I don't have to give out my personal email but it's rediculous that I need to change my email to fit your spam filters when I'm using it for legitimate reasons.

I don't have time to address it personally at this moment (I wanted to just shoot off a necessary email real quick), but please look at my account.

It's frustrating to have to work around this when you're just trying to do business.

I'm trying to send out email to people who have signed up on my website to receive emails.  Please work on this.

Staff
10,077 Points
2015-09-02 12:08 am
Hello Fleur,

What method are you sending the emails out? Are you using a program or an email client to where you are seeing these errors? We had to increase the security of our email servers due to email accounts spamming outbound. Almost all email services require you to authenticate with the outbound mail server to use their server to send emails.

Best Regards,
TJ Edens
n/a Points
2015-09-25 8:30 pm

I'm having a problem with an email I'm forwarding (which is not SPAM) being blocked by inmotion with:

"""An error occurred while sending mail. The mail server responded: This message was classified as SPAM and may not be delivered. For more information, please see http://www.inmotionhosting.com/support/edu/everything-email/550-spam-message. Please check the message and try again.""" 

I've edited the email to eliminate all phrases which might possibly trigger the spam filter but it is STILL being blocked.  This is very frustrating and makes me wonder whether Inmotion was the right choice of provider for myself and the friends who switched based on my recommending Inmotion.

J L

Staff
10,077 Points
2015-09-27 2:32 pm
Hell J Larson,

Are you using an email client to send your emails? If so please check Solution #1 in this article as it applies to other email clients not just Outlook.

Best Regards,
TJ Edens
n/a Points
2015-10-07 12:48 pm

Called technical support, and Colby whitelisted my domains so I can communicate with my clients. Whew. He also reassured me that if I set up a website for a client here that I can have them whitelisted so they don't get upset with me for recommending hosting with Inmotion Hosting.

I'd suggest calling tech support rather than go through all the deletions I tried in my e-mail to see what was being flagged as spam.

n/a Points
2016-01-20 9:49 pm

This is BS. I'm trying to forward over 50 spam emails in plain text that the registrarer enom.com has asked me to forward to them. Every email I send is bouncing back, so now I can't even contact them to report the SPAM. And now I am classified as spam?

Staff
34,939 Points
2016-01-21 10:07 am
Hello Michael,

Sorry for the problems with spam. Basically, the filters for outbound email can't really be bypassed - they're there to help reduce spam and stop servers from being blacklisted. However, you can take your email messages export them into a text file, then compress them with a tool like Zip and then forward those to enom.com. Explain that the outbound filter prevents messages designated as spam from going out without taking steps like this. I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-01-25 9:17 pm

Hello,

I have the same problem. I set up a contact form (using CForm Builder plugin on Wordpress) on my webpage through which users can send me (admin) a message. If I use a yahoo or gmail address for the admin, those messages are getting blocked due to this issue. However, if I use the email address that I got from hosting my site (for example, email@mysite.com), those emails are making it to the inbox. Any idea why this is happening? Is it because of authentication issue within the email client? In this case, the email client is not a conventional client like Outlook, but the contact form.

Thanks.

Staff
5,541 Points
2016-01-26 10:41 am
When it comes to setting up a contact form it is important to make sure you have it set up with the correct SMTP settings. Sometimes contact form code comes with generic mail settings that need to be changed in all instances. Otherwise, the messages will bounce.
n/a Points
2016-01-27 6:50 pm

I received this error:

SMTP Error: [550] This message was classified as SPAM and may not be delivered

Really frustrated that I'm being told to edit my emails to my customers and employees because inmotion decided they're spam. I'm a brand new business, and I pay for this service, my correspondance should not be dictated or blocked to customers and employees. I am hiring a manger as we speak and though I've corresponded with her through my webmail (I'm using roundcube currently) the email I just spent an hour writing is not sending. I need to get her this info, and now you're telling me I'm supposed to go through my email and edit? I've looked through the "common words that trigger spam filters" and I'm not seeing any that would cause this to happen. I also had this problem with a customer last week that I had to go out of my way to call because I couldn't email her. 

I tried calling customer support (30 minute wait time) and have been waiting for a live chat for 20 minutes. Is there a way to turn this feature off? I'm not well versed in how email works but this needs to not happen. 

By the by, I've received the same spam email from a specific address multiple times in the past 4 months. How is that allowed through and my email blocked? Don't tell me about trigger words, it's a spam email I keep getting to solicit my business. How is my correspondance blocked but theirs allowed to show up in my inbox? Very frustrated in your service. 

Staff
34,939 Points
2016-01-28 8:39 am
Hello Caitlin,

Our sincerest apologies for the frustration with the support issues and the problems that you've been having with sending out an email. The outgoing spam filters are put in place to stop email servers from continually being blacklisted due to outgoing spam. If you wish to have control over the filters being used, they can be controlled on VPS and Dedicated server accounts. You are welcome to send a request to our live technical support team via email explaining the issue. Please provide the email in question that's being blocked so that they can see if they can prevent a possible false positive with that specific email.

Our apologies again for the frustration dealing with the outgoing spam issue. Please provide a little more information to our live technical support team and they can help figure out what's happening with your outgoing email.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-01-28 12:26 pm

It is very frustrating that I can not send emails out now. It is very normal email without any pictures, graphs, bad texts, etc. Just normal business emails. I didn't have this problem before. Suddently your company did something and created all these problems. Please correct it before all your customers leave you. Thank you very much.

Staff
25,072 Points
2016-01-28 1:23 pm
Hello Leo,

Thank you for contacting us. We understand your frustration, since email issues cause us many headaches as well.

We are happy to help you troubleshoot further but will need some additional information. Did you try any of the above solutions?

Are you able to receive email successfully?

Thank you,
John-Paul
n/a Points
2016-02-24 9:19 am

Sorry, but my settings are already set like this and my emails are still rejected.

Staff
34,939 Points
2016-02-25 3:37 pm
Hello,

Sorry for the problems with the emails. If you are still having these problems we would need to know more about your account, such as the account name and the email address that you're having problems with. Please provide us this information and we be happy to look further into the problem.

Regards,
Arnel
n/a Points
2016-03-27 11:37 am

How this is possible? i tried to send an email to important client. We already corresponded using the same email back in December but now I can't cuz of 550 spam error. The content of the email is business proposal and the background of the client is government entity and I'm not going to disclouse senstive multi million dollar business deal to you guys so I can pass your spam filter. I didn't sign for this and if you guys don't fix your own problems then I need full refund and be happy to find more business friendly host that respect privacy of thier own customers. Also I'm tired to go to live support for so many issues before. I spend almost more than an hour on each issue that I didn't have with previous host. 

Staff
39,789 Points
2016-03-28 1:40 pm
Hello Bas,

The outbound filter addresses every email that goes out. It simply looks for specific dictionary words and their frequency. We are aware that there can be false positives due to legitimate businesses using terminology that also can be classified as spam. That is how spam gets its target words, after all.

However, to whitelist a domain, we would need to see an example of an email that is being flagged to review and see if it is a false positive. That is our policy and we certainly understand if you do not wish to do so. However, the domain will not be whitelisted. Our policy is in place for the security of all our customers, so we cannot simply 'look the other way' for one at the expense of others.

Kindest Regards,
Scott M
n/a Points
2016-03-31 3:14 am

we cannot sent any mail from outlook .error code 550  spam mseeage pls help me 

Staff
25,072 Points
2016-03-31 11:45 am
Hello anawar,

Thank you for contacting us. Did you try any of the solutions suggested in the article above?

Thank you,
John-Paul
n/a Points
2016-04-16 3:05 pm

I tried to foward a message to stop-spoofing@amazon.com and got back "'stop-spoofing@amazon.com' on 4/16/2016 11:59 AM

            550 information, please see http://www.inmotionhosting.com/support/edu/everything-email/550-spam-message."

the funny part is the message was spam and got through, but sending it to report it as spam got blocked.

Staff
39,789 Points
2016-04-18 1:53 pm
Hello Ted,

Handling incoming spam is the responsibility of the hosting account owner. This is largely because what is spam to one person may not be spam to another. We do have a high level spam filter on the servers, but it checks against blacklists for IPs already blocked.

Our outbound spam filter is a bit more strict as it helps us keep our own mail IPs off blacklists as much as possible.

Kindest Regards,
Scott M
n/a Points
2016-05-26 8:49 pm

I have enabled the spam folder but I can't find it anywhere on the server. where is it?

Staff
25,072 Points
2016-05-27 12:16 am
Hello Sergey,

Thank you for contacting us. The spam folder will only appear after receiving your first spam.

Also, ensure you are subscribed to the spam folder. The steps will differ based on the specific client you are using, such as Outlook, Webmail, Thunderbird, etc.

Thank you,
John-Paul
n/a Points
2016-06-02 2:36 am

Can I turn off the spam filter for my domain? We have a new site so we need to send membership etc emails, which is blocked by mail spam filter. Domain in question is *********.com.au

Staff
25,072 Points
2016-06-02 12:25 pm
Hello Hemant,

Thank you for contacting us. I recommend contacting Live Support so they can provide specific information into why your mail is being flagged, and whitelist your domain if necessary.

Thank you,
John-Paul
n/a Points
2016-06-23 8:32 pm

Hello, 

 

I'm currently blocked due to the same problem. I cannot send any emails, cause i'm getting the message error : Erreur SMTP : [550] This message was classified as SPAM and may not be delivered

Staff
25,072 Points
2016-06-23 8:36 pm
Hello Rolland,

Thank you for contacting us. Did you try any of the above solutions?

Thank you,
John-Paul
Staff
34,939 Points
2016-07-05 10:03 am
Hello Mark H.,

I'm sorry to hear that you're having problems with network outages and the spam issues. All emails leaving the server must pass an outbound spam filter in order to be sent. If your email is getting bounced, there is likely something in it that is causing the spam score to go above the threshold and be flagged as spam. Please check our Support Center article for tips as to why and what you can do to lower the score.

If you have checked that out and are still getting bounced, please forward a copy of the email so we may investigate further as to why you are not getting through. After manual review of the email content, if it is determined it is not spam, we may be able to whitelist your domain so that this filter is bypassed in the future.

www.inmotionhosting.com/support/edu/everything-email/spam-prevention-techniques/550-spam-message

If you are having problems with outages, then please provide more information and we can investigate. You can also contact our live technical support team for immediate assistance.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-09-14 7:03 am

This problem seems to be far more serious than anyone at inmotion is prepared to admit. I'm trying to respond to some pretty straight forward personal email and am hitting the overzealous filtering. I understand that tackling spam is a serious issue, but this is out of hand. Just looking at all these responses, I can't see hopw anyone can possibly argue otherwise.

I'm using firefox as my email client. The email address and domain are the ones listed to post this comment. I'm trying to email someone with a gamil account...this is so tedious.

What steps can I take to move past this and get on with my life?

Staff
34,939 Points
2016-09-14 3:26 pm
Hello Grant,

Apologies for the problems with sending emails. The quickest way to get this resolved is to simply contact our live technical support team that is available 24/7 via email/phone/chat. They can whitelist you so that you're not being hit by the outgoing spam filter. Spam emails make up the majority of email traffic on the internet and cause many problems with email servers. We do understand that the email filtering can result in false positives and we apologize for this inconvenience. The issue we're trying to prevent is the blacklisting of mail servers caused by outgoing email classified as spam.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-09-16 11:17 am

You are blocking a message that the email address is provided to REPORT email abuse - SPAM.  What????  So, the address given cannot be sent because it is SPAM.  Tell me how nuts that is.  I have a few email addresses.  I get the most abuse and spam from my inmotionhosting accounts and it is non stop.  I have been a long term customer but I am seriously considering changing hosting company when my contract is up for renewal in December 2016.  What a shame. 

Staff
34,939 Points
2016-09-16 3:30 pm
Hello Sally,

This is a common issue with many spam prevention services. If you are trying to forward an email that has been identified as spam to a spam prevention service, but the spam filter recognizes it as spam and prevents it. The easiest thing to do is save the email as a text message and then compress it as a ZIP file and send it. You can do this from within the cPanel File Manager. Save the email to your desktop. Go into cPanel File Manager and then upload the file into your account. Find the email and then use the COMPRESS option in the file manager so that your email text won't be filtered by the spam filter. Attach the compressed file to your email and should be good to go. If you still need help, then please let us know.

If you are continually getting lots of spam try speaking or contacting with our live technical support team. They may be able to review your account and help reduce the problem for you.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-09-26 7:45 pm

I'm getting this same error message now on emails that it never happened to in the past.  These are definitely not spam, but responses to customers.  I've never had this situation in the past.  What is going on?  I have verification enabled.  

Staff
5,541 Points
2016-09-27 11:22 am
If you contact our Live Support team, they can check the mail logs and whitelist domains if necessary.
n/a Points
2016-09-30 11:54 am

I'd like to add my vote that the implementation of IMH's Spam filters are obscene. For example, we develop content related to personal finance such as loans, refinancing, and etc.

I've re-written an email 10 times trying to get it to go through without any luck. Sending from an address that isn't from a certain domain (which we have hosted here) isn't an option. 

If IMH insists on having such stringent SPAM filters in place, flagged by keywords, there really needs to be some fine-tuning put in place or else we will, unfortunately, be forced to move hosting providers.

I get that payday loans, refinancing, and etc are trigger words, but does IMH not take into account frequency? 

If 1000 emails in a row have trigger words, then obviously something is up. If 1 out of 50 has trigger words, don't you think it most-likely is of natural and benign origin?

If you're going to inconvenience every single customer, you should do so very carefully—or you may find you have much fewer customers to level complaints towards you.

 

Seriously, Make a change.

Staff
11,637 Points
2016-09-30 11:56 am
We appreciate your feedback. I'll pass this on to the team that works on the spam filtering.

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