InMotion Hosting Support Center

Before you can use email, you must create the email account in cPanel.

How to Create an Email Account

  1. Log into cPanel
  2. Once logged into cpanel, click on the "Email Accounts" located in the Mail section of cPanel:
  3. That will open a screen so you can create a new email address. You should see the below screenshot. cPanel-add-email

    Fill in the fields, below is a description of what to enter:
    Email: This is the name of the account. This will be before the @ symbol in the email address.
    Password: This is the password you assign to the email account.
    Password (again): Re-type the password
    Mailbox Quota: Select the size of the mailbox you want to create.

    After entering your information in the fields, click the button labeled "Create Account"
  4. Once the account has been created, you will see the following screen to verify the account was created.

Further Reading

Getting started with Email

Congratulations, now you know how to create an email account in cPanel. Please check the next article on Checking your Email Account. If you missed our previous article, please see the Email Introduction tutorial, which is part of our Introduction to Email class.

Migrating email from another host

If you're in the process of transferring to InMotion Hosting from a different hosting provider, you may have emails that you want to copy to this email account you just created. We have a tutorial on how to accomplish that here.

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 3: Creating an Email Account
Section 2: How email works in general
Section 4: How do I find my email settings?

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Related Questions

Here are a few questions related to this article that our customers have asked:
Trying to create Email Address the msg is coming as follows :
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n/a Points
2014-04-13 6:40 pm

I can send mail, but I don't receive any mail, as I fix it? I can see the emails received through HORDE

11,156 Points
2014-04-14 9:26 am
If your mail is being displayed within webmail, but not in your email client, the issue is located somewhere within your mail client. To look further into the issue, begin with checking to be sure that the server that is is connecting to, the username, and password that are defined within the mail client are all correct.
n/a Points
2014-08-12 4:31 pm

I am having the same issue. The emails will send out but are not being recieved by Outlook Mail addresses. Can this be resolved on its own with in the 24 hours or do I need to change server information inside outlook?

24,036 Points
2014-08-12 4:48 pm
Most likely, the server information would need to be changed within the email client. You can set it to the server name (instead of the domain name). This article provides information on how to find your email settings. If your domain was recently registered, then you may want to allow a little more time to pass in order to allow for possible domain propagation period.

Arnel C.
n/a Points
2014-06-30 12:58 am

I tried sending an email to both of the accounts I created, and keep getting the following message: 

Google tried to deliver your message, but it was rejected by the server for the recipient domain [...]

The error that the other server returned was:550 no mailbox by that name is currently available
Any idea what might be the problem?
15,488 Points
2014-06-30 9:09 am
Hello Amanda,

Thank you for contacting us. Since there could be several causes for this error message, you should check several things.

If it was a newly registered domain or DNS changes were made recently, it can take up to 24 hours to propagate.

Is the DNS for your domain pointed to our Nameservers? It will resolve to us within 24 hours, once it is pointed to our nameservers.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-06-30 9:41 am

That must be the issue, John-Paul. Thanks! I'll try to be more patient. :)

n/a Points
2014-07-11 11:20 am


n/a Points
2014-07-26 6:12 pm


n/a Points
2014-07-28 8:35 pm
you need to address all possible errors: the error I get is "password failed with error; no such file or directory
n/a Points
2014-09-26 7:05 pm
15,488 Points
2014-09-30 1:22 pm

Thank you for contacting us. Just look for the Email Accounts button in cPanel.

It is in the Email section.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-09-30 1:09 pm

Hi I just created an email account. I can send, but can not receice. I get Recipient not found.



24,036 Points
2014-09-30 4:52 pm
Hello Eric,

Sorry to hear about your email issues. As per your technical support notes, the problem with your email has to do with your domain name not pointing to our servers. Read this article on updating name servers for further information. Once they are updated, you will be able receive email through our servers.

Arnel C.
n/a Points
2014-10-31 2:03 am
Hi, I purchased my domain from you since 2010. Some of emails with own domain were created in cPanel. But later, they were redirected to google Apps mail after having changed MX records. We created some new emails from GoogleApps. But, I don't see any emails created in Google mail under cPanel email folder. Recently, I created 3 new emails in cPanel and set up in outlook 2013 mail client. As heard from above, I have issues in receiving mail for those accounts though sending mail is successful. I checked on webmail of my domain, I didn't find any mail conversation I made in outlook earlier. Can you advise me what I need to change to see the emails created in GoogleApps under cPanel/email folder (on your server)? Also, any advises to solve in receiving mail issue in outlook? Thanks in advance,
15,488 Points
2014-10-31 9:47 am
Hello Thuzar,

Thank you for contacting us. When you point your MX records to google, it directs all email traffic to them instead of your cPanel with us.

This means that email addresses will not show up in your cpanel, since Google is handling all your email accounts.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-10-31 12:24 pm

Hello john,

it means I need to set up outlook client with google mail server setting I/o inmotion mail set up?

in the meantime, I used inmotion server setting mentioned in cpanel. With that setting, outgoing is ok. Only receiving has issue.

That email was created in cpanel not in gmail. 


15,488 Points
2014-10-31 1:04 pm
Hello Thuzar,

Yes, you should "set up outlook client with google mail server setting." This is because they are handling all of your mail when you point your MX records to them.

While you can setup an email account in cPanel, and it may send; recipient servers may flag these as "spoofing" or impersonating the email account. This is because your MX record is telling the world that google handles your email, not an InMotion Hosting server.

You will not be able to receive emails with your cPanel settings, since emails will not be delivered to this server.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-11-03 11:47 pm

Hello John,

I tried what you said. Still, it doesn't work. When I pointed incoming server setting to gmail setting, it asked the logon informtion to my domain account. I tried with all accounts I've known but it ended up with error message.

Can you find our administrator account setting which we used while setting up googleApps. That might sound crazy but I think you can help in locating that account. After 3 years, I forgot which account I used as administrator a/c for googleApps.

Thanks in advance,



11,156 Points
2014-11-04 9:56 am
Unfortunately, all Google account information would be located with Google and we would not have access to it. Contacting Google Apps should be able to help if you have any questions that are specific to Google Apps.
n/a Points
2014-11-03 1:21 pm

I receive emails from my website (

When I send emails from roundcube it says succesfully sent but the emails does not arrive to any place.

How can I manege it?


25,902 Points
2014-11-03 1:43 pm
Hello Adrian,

If your Roundcube is sending the emails and you are not receiving any bounce back emails regarding an error, you will want to contact your Live Support department so they can assist you by checking the error logs as you send an email out.

Kindest Regards,
Scott M
n/a Points
2014-11-24 9:32 pm

email is not working with my outlook 2013, receiving same error as below:

Task 'Synchronizing subscribed folders for' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

11,156 Points
2014-11-25 9:33 am
It sounds like you may have an issue with your server connection settings. Review our article on setting up Outlook very carefully to ensure that your settings are correct.
n/a Points
2015-01-18 12:00 pm


I can not login Cpanel to set up email and this massage below

The security certificate presented by this website was not issued by a trusted certificate authority.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.


We recommend that you close this webpage and do not continue to this website.


15,488 Points
2015-01-19 11:05 am
Hello Tam,

Thank you for your question. We are happy to help, but will need a little more information. How are you logging into cPanel?

For example, are you logging into cPanel directly?

Like this: (Be sure to replace with your actual domain)

Are you logging into cPanel from AMP.

Thank you,
n/a Points
2015-02-05 10:41 am


I'm a novice and i would like to have some help.

I have creat two e-mail adresse for my domaine name.

I read my e-mail on my Iphone and on on my macbook with "mail".

I can receive and send the e-mail from any of those device but i can not delete them.

Also i create many file on my macbook mail messagerie but i can not see them on my iphone..

How can i do to do like my personnal e-mail adress on yahoo where i can delete or range an e-mail on my phone and will be automatically delete or range on the yahoo server?

Thank you very much in advance.


15,488 Points
2015-02-05 4:55 pm
Hello maxime,

Thank you for your question. When you setup your email on separate devices (such as iPhone, and Macbook), it is recommended to use the IMAP settings. You can view your specific email settings in cPanel at any time.

IMAP leaves the emails on the server by default and allows all devices to see them, as long as you're subscribed to the folders. Here are some helpful guides, that should get you going:

How to configure an iPhone / iPad for Email
Syncing your IMAP folders on your iPhone

How to set up Mac Mail
Subscribe IMAP Email folders in Mac Mail

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2015-02-18 1:00 pm

i like it!

n/a Points
2015-05-10 9:43 am


I just registered new domain name under my account but when im going to make Email address it doesn't allow me to make new email under my new domain. any one can help?


15,488 Points
2015-05-11 2:43 pm
Hello emad,

Thank you for contacting us. Ensure you have Added the domain to your cPanel before creating an email account.

Are you getting any error messages, or notifications?

Thank you,

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