Before you can use email, you must create the email account in cPanel.

How to Create an Email Account

  1. Log into cPanel
  2. Once logged into cpanel, click on the "Email Accounts" located in the Mail section of cPanel:
  3. That will open a screen so you can create a new email address. You should see the below screenshot. cPanel-add-email

    Fill in the fields, below is a description of what to enter:
    Email: This is the name of the account. This will be before the @ symbol in the email address.
    Password: This is the password you assign to the email account.
    Password (again): Re-type the password
    Mailbox Quota: Select the size of the mailbox you want to create.

    After entering your information in the fields, click the button labeled "Create Account"
  4. Once the account has been created, you will see the following screen to verify the account was created.

Further Reading

Getting started with Email

Congratulations, now you know how to create an email account in cPanel. Please check the next article on Checking your Email Account. If you missed our previous article, please see the Email Introduction tutorial, which is part of our Introduction to Email class.

Migrating email from another host

If you're in the process of transferring to InMotion Hosting from a different hosting provider, you may have emails that you want to copy to this email account you just created. We have a tutorial on how to accomplish that here.

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 3: Creating an Email Account
Section 2: How email works in general
Section 4: How do I find my email settings?
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-04-13 6:40 pm

I can send mail, but I don't receive any mail, as I fix it? I can see the emails received through HORDE

9,036 Points
2014-04-14 9:26 am
If your mail is being displayed within webmail, but not in your email client, the issue is located somewhere within your mail client. To look further into the issue, begin with checking to be sure that the server that is is connecting to, the username, and password that are defined within the mail client are all correct.
n/a Points
2014-08-12 4:31 pm

I am having the same issue. The emails will send out but are not being recieved by Outlook Mail addresses. Can this be resolved on its own with in the 24 hours or do I need to change server information inside outlook?

17,232 Points
2014-08-12 4:48 pm
Most likely, the server information would need to be changed within the email client. You can set it to the server name (instead of the domain name). This article provides information on how to find your email settings. If your domain was recently registered, then you may want to allow a little more time to pass in order to allow for possible domain propagation period.

Arnel C.
n/a Points
2014-06-30 12:58 am

I tried sending an email to both of the accounts I created, and keep getting the following message: 

Google tried to deliver your message, but it was rejected by the server for the recipient domain [...]

The error that the other server returned was:550 no mailbox by that name is currently available
Any idea what might be the problem?
9,515 Points
2014-06-30 9:09 am
Hello Amanda,

Thank you for contacting us. Since there could be several causes for this error message, you should check several things.

If it was a newly registered domain or DNS changes were made recently, it can take up to 24 hours to propagate.

Is the DNS for your domain pointed to our Nameservers? It will resolve to us within 24 hours, once it is pointed to our nameservers.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-06-30 9:41 am

That must be the issue, John-Paul. Thanks! I'll try to be more patient. :)

n/a Points
2014-07-11 11:20 am


n/a Points
2014-07-26 6:12 pm


n/a Points
2014-07-28 8:35 pm
you need to address all possible errors: the error I get is "password failed with error; no such file or directory
n/a Points
2014-09-30 1:09 pm

Hi I just created an email account. I can send, but can not receice. I get Recipient not found.



17,232 Points
2014-09-30 4:52 pm
Hello Eric,

Sorry to hear about your email issues. As per your technical support notes, the problem with your email has to do with your domain name not pointing to our servers. Read this article on updating name servers for further information. Once they are updated, you will be able receive email through our servers.

Arnel C.

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

14 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!