What are autoresponders?

An autoresponder is a feature within your email settings that allows you to automatically send a response when an email is sent to a specific email address.

When do I use Autoresponder?

It's really up to you when to use the autoresponder feature. Typically, businesses will use the autoresponder feature to let others know when they are out of the office, to confirm reciept of an email, and to acknowledge and thank customers for an order that may have been placed. 

How do I set up an Autoresponder within Webmail?

First, you will need to log into webmail. You can log into webmail by visiting yourdomain.com/webmail in your web browser. Please be sure to replace "yourdomain.com" with your actual domain name. Login to the pop up box with your full email address as the username and the password associated with the email account.


Now that you are logged into Webmail, verify that you are logged into the correct account where it says "You are logged in as..." and click "Autoresponders"


Once the next window loads, click on the "Add Autoresponder" button


On the next screen you will create your autorepsonder. Once you have filled in the information and have verified that all of it is correct, click "Create/Modify"


You now can confirm that the autorepsonder is set up correctly by visiting the autorepsonder page again. You will see the newly created autorepsonder in the list as below:


Please check the next article on Setting up an Email Forwarder. If you missed our previous article, please see the Adding an Email Signature tutorial. For more information on this course please visit Email Features

Continued Education in Course 102: Email Features
You are viewing Section 4: Setting up an Email Autoresponder in Webmail
Section 3: Adding an Email Signature
Section 5: Setting up an Email Forwarder
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n/a Points
2014-09-04 7:46 pm

I don't find your auto responder information helpful. Have no idea how to set it up. 

n/a Points
2014-09-04 7:50 pm
Tell us what these vague technical terms mean. All we want to do is set up an autoresponder message. It should be easy this is difficult
21,536 Points
2014-09-04 8:17 pm
Hello Barbara,

Sorry that you're confused by the auto-responder setup. It's actually very simple. We unfortunately did not create the interface that you're seeing, so the terms you're seeing are not something that we created.

If you follow the screenshot and instructions above, it leads you through the process pretty easily. I think that you're getting confused with the terms inside the form that are used to create the auto-responder. Let's see if i can shed some light on the issue:

These accounts are made to be used internationally, so character sets can differ in Europe or Asia. However, if you're using American English and you don't need to make any changes, then leave the character set set to "utf-8".

Interval is set to 8 hours by default. It means that if someone sends you an email, and your auto-responder responds, then the next auto-response won't be for ANOTHER 8 hours. This done when someone is sending you multiple emails from the same location. It helps to cut down on repetitive emails.

Email would be your email address. FROM is your name, or whatever identifier that you want to use.

The three tags identified at top: %subject%, %from%, %email" are pulled from the email that the auto-responder is responding to. For example, if the email sent to you is from someone named "FRED" and you use "%from%" in the body of your response text, then the auto-responder automatically fills in the name "FRED" wherever you put "%from%". Basically, these tags are used to identify the specific information that your auto-responder email is responding to.

Here's an example:

FROM: Barbara
Subject: Vacation 12-1-2014 through 12-8-2014
HTML (used if your email message contains HTML code or not. If you're not familiar with coding in HTML, then leave this option unchecked).


Hello %from%,

Apologies that I cannot reply to you in regards to your email on %subject%. I will be on vacation from December 1, 2014 to December 8, 2014. As soon as I return, I will reply to you using the %email% email address that you used in sending me your message.



The message above uses all the tags. These tags are replaced with the information from the incoming email that your auto-responder is responding to.

The last options START and STOP are used to determine when your auto-responder email starts to take effect and when you wish for it to stop.

You can create multiple auto-responder messages. I hope this helps to explain the options that were not identified in the tutorial above. I may add an additional video tutorial (in the near future) to this page in order to help make this a little clearer.

Kindest regards,
Arnel C.

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