InMotion Hosting Support Center

Softaculous is a tool within your cPanel that you can use to easily install programs such as WordPress or Joomla. Using softaculous to install programs is not just easy, it is a big time saver because it automates many of the tedious tasks involved with software installation.

Important! Softaculous is not installed on Dedicated and VPS server. If you need Softaculous installed, you can order it through AMP.

In this tutorial, we will show you how to install a program using Softaculous. Even though there are over 200 programs you can install with Softaculous, the installation procedure for each one follows the same basic steps.

To install an application using Softaculous:

  1. log into your cPanel
  2. Click the Softaculous link, which is located under the Software/Services section
  3. Click on the program you would like to install:
    Browsing programs
    Top Scripts
    If you want to browse through the available programs you can install using softaculous, click on any category in the left menu. For example, if you're interested in finding software you can use to run a blog, click the Blogs category. You will then see a listing of blogging applications show. Under Top Scripts, you will find a listing of the most popular programs being used on the web today. For example, WordPress, one of the most popular programs on the web, is listed at the top of the list.

    Curious as to which programs are available? Here's the full list of programs in Softaculous.

  4. Click the Install button (located above the description of the software)

    Important! If you get an error stating that there are conflicting files (such as robots.txt, .htaccess, etc.) You can go through your File Manager and delete the files from your public_html. Then the Softaculous installer will go through with the install.

  5. Fill out all of the installation details and then click the Install button at the bottom of the page.

    If you want to email yourself a copy of these installation details for later reference, enter your email address next to Email installation details to (located towards the bottom of the page).

    While the installation details may vary from program to program, generally the same information is asked for. In our testing, we are using softaculous to install WordPress. Below is a summary of the settings being asked for.

    Software Setup

    Choose Protocol The most common option here will either be http:// or http://www.
    Choose Domain If you have more than one domain name associated with your cPanel account, choose which domain name to install this program to.
    In Directory If you want to install this program into its own folder, enter the folder name here. For example, if you wanted users to visit (instead of simply to see your WordPress site, you would enter blog for this setting.
    Database Name Unless you have a specific reason to change the database name, you can leave it as is.

    Database Settings

    Table Prefix Unless you have a specific reason to do so, you can leave the table prefix setting as is.

    Site Settings

    Site settings are generally settings such as your site's name and description. Most programs allow you to easily change these values after installing them.

    Admin Account

    When working with a program, you'll generally need to log into them as an Administrator before you can begin to manage your website. In this section, you'll typically create a username and password.

    Note! You will want to make your username and password secure. You do not want to use Admin for the username or password for the password.

    Choose Language

    If you don't plan to run this website in English, select the appropriate language from the drop down list.
  6. After clicking the Install button, you will see a progress bar dictating how much time is left for the installation. When your new software has been installed, you'll see a message similar to the following:

    Congratulations, the software was installed successfully.

    You will then generally see two links, one link to your new site and the other a link to your site's login page.
Continued Education in Course 103: Using Softaculous
You are viewing Section 3: How to install programs using Softaculous
Section 2: List of programs in Softaculous
Section 4: How to uninstall programs using Softaculous
n/a Points
2014-11-01 1:55 pm
19,039 Points
2014-11-28 12:31 pm
Hello TOM,

Thank you for your question. WordPress is free, open-source software, so there is no cost for installing it.

There are 3rd party addons that can be purchased for WordPress, but they are completely optional.

If you have any further questions, feel free to post them below.

Thank you,
2015-01-23 3:56 pm
Dumb question of the day: How do I download Word Press? I just signed up w/ inmotion and can't find it.

27,097 Points
2015-01-23 4:29 pm
Hello Jamy9,

I just saw this question from you and answered it. Hopefully, that information is relevant and clear for you. If you're still confused or need further assistance, please let us know. Softaculous is an application that makes it easier to load programs for your web hosting account. If you use it, you don't have to download WordPress since it handles that for you. If you require the actual WordPress installation files, you need to go to the WordPress home page.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.
n/a Points
2015-02-03 11:54 pm

Hi, i'm trying to figure out my situation. I moved my website from Microsoft to inmotion...after that my site was completely disabled and static. A CMS was not transferred with my site, Is there any way to take my static pages and have them made live again?

30,512 Points
2015-02-04 4:48 pm
Hello Robert,

A CMS normally takes data from a database and creates webages on demand, so if the CMS files and/or database did not transfer that will likely not possible. You may want to contact your last host to see if they can put your files together in a migration package.

Kindest Regards,
Scott M
n/a Points
2015-03-01 5:46 pm

I just installed Wordpress. Now I can't find it. Is there a control panel here at inmotion, or do I have to go to Wordpress to build my site?



30,512 Points
2015-03-02 12:26 pm
Hello Suzan,

Did you install it via Softaculous? It gives the two URLs for your site and the admin login at the end. If you selected to have the installation details sent to your email, it should also be there.

If you installed WordPress at your domain, then you should see the default site when you visit Also you should be able to login to the WP admin area at

Your entire hosting account can be accessed by visiting your cPanel.

Kindest Regards,
Scott M
n/a Points
2015-03-04 3:01 am


I am having issue regarding word press, I am unable to install word press, Error is below :

wordpress cannot be installed in the free version of softaculous

Please suggest what to do


30,512 Points
2015-03-04 6:57 am
Hello Irfan,
Yes, that is true. The free version of Softaculous does not allow a one-click install for WordPress. All Softaculous installs on our are premium purchases so they have it. If, for some reason, you are one of our customers and are getting this message, contact our Live Support right away and we can correct the issue.

Otherwise, you can always do a manual install of WordPress. It is not terribly difficult but it is certainly not a one-click solution.

Kindest Regards,
Scott M
2015-06-01 11:42 am
Yesterday I installed WordPress. The process went smoothly and with no error messages, but I discovered that it was not installed where I wanted it to.
After selecting the domain "", I typed the directory name "business_english" (which did not exist, as instructed). After the installation had finished, I found that the directory was not under the domain I had selected, but on the same level as "", under "public_html".
Please advise.
30,512 Points
2015-06-01 3:16 pm
Hello IanHinton,

If is your main domain, then the default folder is public_html. The Softaculous is designed to create the new fodler under the domain's root folder. So it should be public_html/business_english.

If you have had your document root changed then Softaculous will not know this and you will need to move/copy the folder to the new location manually.

Kindest Regards,
Scott M
2015-06-24 2:53 pm
I installed WordPress on my add-on domain, but pages added include index.php in the urls. Please advise how I can remove this from the page urls?
2015-06-24 2:59 pm
Easy fix--just removed it from the Permalinks setting in Settings on the dashboard. Thank you, Jadon at Chat!
n/a Points
2015-08-14 11:16 pm

I have a website with InMotion Hosting but I haven't worked or put anything new probably for 8 months to a year.  My first website, I used Dreamweaver but that was 10 years ago.  I tried to do that again and couldn't.  I would like to use something fairly easy...  everyone tells me to get a wordpress theme but I'm still lost.  CAn I start over and use a wordpress theme?  Where can I find help when I need it (which may be often)? Thank you for any help.  Gayle Laible

30,512 Points
2015-08-17 10:10 am
Hello Gayle,

Yes, you can certainly start over and use WordPress. If you have any questions along the way, feel free to create a question within the Support Center and we will be glad to help!

Kindest Regards,
Scott M
n/a Points
2015-08-22 5:15 pm

I installed a Wordpress site in my attached domain and all is OK. I created another installation of Wordpress in subdomain and can't get it to show up on the Web. it created a new folder and the install went fine. Can't get to the site.

5,878 Points
2015-08-24 3:24 pm
Hello Doug,

While it is not advisable to install WordPress in a sub-directory of a WordPress installation, this Stack Overflow thread should get you on the right track.

Best Regards,
TJ Edens
n/a Points
2015-08-23 12:16 am

What if the latest version of the software is not available on Softaculous, but available from vendor, i.e.Tiki Wiki CMS(12.4 via Softaculous but 14.0 tested and available for download)


5,878 Points
2015-08-24 3:25 pm
Hello David,

Sometimes the latest version is not fully stable and Softaculous only provides stable versions I believe. You should be able to install the software then update from within if available.

Best Regards,
TJ Edens
n/a Points
2015-08-26 6:57 am

I installed Wordpress manually. I've made a site & tested it locally, but how do I run it on a live server which has a free softaculous?

27,097 Points
2015-08-26 1:14 pm
Hello Tabindah,

You can use Softaculous to install WordPress. Typically, if you're on a hosting server, the database is LOCAL to the webserver, so you don't have to specify it. This may differ depending on your host. Check out our article on installing WordPress with Softaculous.

If you have any further questions or comments, please let us know.

Arnel C.
2015-08-26 7:04 am
I installed Wordpress manually. I've made a site & tested it locally, but how do I run it on a live server which has a free softaculous? I installed FTP almost everything was done but it says Error establishing a db connection. Is there a way to install wordpress manually and put it on live server?
2015-09-04 7:23 pm
Once I install Wordpress it opens and I go to search themes and it logs you out and you cant log back in ... i've reinstalled a couple of times . . have you seen this bug before?
5,878 Points
2015-09-05 7:18 am
Hello Accuhostpro,

I have not seen or even heard of that bug before. Have you tried contacting our support department to have them troubleshoot the issue live? I just installed WordPress on a random server and was not able to replicate the issue.

Best Regards,
TJ Edens
n/a Points
2015-09-14 1:56 am

How do i move existing joomla website to inmotion. 


30,512 Points
2015-09-14 1:45 pm
Hello Biddie,

See if our article on moving your site to InMotion helps. It's not Joomla specific, but it may be what you need.

Kindest Regards,
Scott M
n/a Points
2015-10-08 8:02 am



my site is active since yesterday.

Wordpress is install but when I try to connect to Wordpress I receive a error message INVALID USERNAME.

Can you please help me !

Thank you somuch.

Best regards.

Viorica Petre





27,097 Points
2015-10-08 11:32 am
Hello Viorica,

Sorry for the problem with your login. In order to handle this issue privately,you need to contact our live technical support team - the Support Center website answers are public. To give you hint about your user name, it's based on one of your email addresses. Hopefully, that is enough of a hint to help you login. If you require further assistance with this issue, please contact our live technical support team in order to maintain security with your user name and password.

If you have any further questions or comments, please let us know.

Arnel C.

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

31 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!