This tutorial will review the two different ways you can login to cPanel, via AMP and via a direct login URL. The second part of this guide reviews the common reasons why you may have trouble logging in.

Option #1 - Access cPanel from within AMP

Accessing cPanel from within AMP is a very straightforward process:

  1. Account Management Panel LinkLog into AMP.
  2. Work in control panel linkUnder your account name, click the cPanel button. You will then be redirected and automatically logged into cPanel.
    Note: If you are not automatically directed to cPanel, you will be brought to a Login page. Your correct username will be auto-filled. If you know your password, type it in now. If not, you may click Reset Password to update the password.

Option #2 - Access cPanel through your browser address bar

  1. Visit the the following URL to get to your cPanel login:

    Note! Replace the term with your actual domain name.

  2. cPanel login promptType in your cPanel username and password. Your cPanel Username can be found in your technical details in AMP. If you do not know your password, you can reset it by following the instructions here.

Troubleshooting cPanel Login Issues

I want to reset my cPanel password

To reset your password, please see our tutorial on resetting your cPanel password using AMP.

I am not prompted to login with a Username and Password when attempting to login

If you are not prompted for a username / password when visiting, your domain name may have been just registered and not working yet due topropagation, your domain may not be pointing to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues:

  1. Use instead of

    (This uses the cPanel proxy, which accesses cPanel over the standard port 80 vs. 2082 / 2083)

  2. Use your temporary cPanel URL, such as

I am entering a username and password, but they are not being accepted

If your username and password are not being accepted when logging into cPanel, it could be either of these issues:

  • Make sure you are using the correct cPanel URL.
    (Refer to the directions above under 'I am not prompted for a username and password')
  • Make sure your username is entered all lower case, and your password is case-sensitive.
    (For example, password is different from PassWord)
  • You are using the incorrect password. Don't worry, this is very common.
    (If you forgot your cPanel password, you can reset your cPanel password via AMP).

I do not have a hosting account, I have a domain only account

If you have a domain name only account, you do not have a cPanel to login to. If you would like, you can upgrade your account to include hosting.

Web Hosting

If you are unsure about what cPanel is and how it makes hosting easier for you, read our article about cPanel web hosting to see the popular features.

Please check the next article on The cPanel Layout. If you missed our previous article, please see the What is cPanel? tutorial. For more information on this course please visit Getting Started in cPanel.

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n/a Points
2014-02-26 9:43 am


I forgot my crispmail account password.

How can I access my mails.

Plz help me.


7,266 Points
2014-02-26 10:07 am
Hello Daniel,

I looked up crispmail, and it has our name on the title of the page, but the website is not owned by InMotion Hosting.

Since this appears to be a portal to regular webmail, I recommend reading our guide on Logging into Webmail.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-03-23 5:49 pm

I have tried several times to reset my Cpanel through AMP, as directed. It still does not accept the reset password and now will not even give me the option to reset it on the Cpanel login page. HELP!

Thank you,

Fern Mulholland

7,266 Points
2014-03-24 10:08 am
Hello Fern,

Sorry to hear about your trouble. Since it sounds like your experience is out of the ordinary, please contact Live Tech Support so they can help investigate and troubleshoot this problem.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-26 6:49 am

log in attempt showing failed while i am trying to log in cpanel. 

15,308 Points
2014-04-27 11:36 pm

If you receive a failed login message when trying to log into your cPanel, be sure that you are using the correct cPanel username and password.

Kindest Regards,
Scott M
n/a Points
2014-04-26 1:36 pm

I have two accounts I manage through my login of and in the past I would be prompted to select the domain during the login process. Recently I have not been prompted, I am automatically sent to How do I get to



15,308 Points
2014-04-27 11:34 pm
Hello Larry,

If you are logging in via the AMP and have multiple hosting accounts you should be prompted for a domain name to specify UNLESS the primary email addresses are different. In that case, simply using the primary email address will point you to the right account.

Kindest Regards,
Scott M
n/a Points
2014-04-26 1:52 pm

Am getting rejections when trying to add email accounts:

Error: File open for /home/ failed with error No such file or directory

15,308 Points
2014-04-28 12:24 am
Hello David,

It sounds as if there are files missing in your account regarding the email section. You may want to contact our support department and they can confirm and fix that for you.

Kindest Regards,
Scott M
n/a Points
2014-04-27 2:48 pm

How long does it take to be able to log into the control panel once the account has been purchased and confirmed?

I am not able to log into either the temporary control panel URL or the  permanent one. Neither from the AMP or directly from the browser. I have created my new password when I logged into my account the first time. My account was confirmed a few hours ago over the phone.

When I link to it from the AMP main page and the temp URL in the "account technical details", I get a "This webpage is unavailable" message.

When I go through the permanent URL I get the login page but I can't login. I don't get a message saying the login or password is incorrect (I tried with an incorrect one and it gave me an error message). 

Can anyone help please? Thanks!

15,308 Points
2014-04-28 1:15 am

After confirmation you should be able to get in within 20 minutes. Without specific account information, I am unable to check into your account. Do not post it here, however. Please contact our live support team so they can check into it for you.

Kindest Regards,
Scott M
n/a Points
2014-05-05 5:12 pm

I just added an additional hosting account bringing my total to two. The primary email address is the same for both. When I log into AMP, I am prompted to choose a primary domain name from the two I manage. When I select the new domain, it takes me to the old domain. It seems to default to that despite my selection. I really just want to get into the cPanel on my new domain, and I thought this would be the easiest way. Is there another way to access it for the first time? 

9,521 Points
2014-05-05 7:00 pm
Hello Julie, thanks for the comment.

Sorry to hear about the issues you're having with your accounts. I just tested it myself with the internal tool we have to impersonate an account temporarily, and it seemed to work there. But we would like to bring this up with our development team to make sure that we didn't miss something. If you wouldn't mind letting us know what type of web-browser you're using when having the issues, and if possibly trying another one temporarily solves the problem for you, that would be very helpful for troubleshooting purposes to narrow it down.

You can use the direct cPanel method of just going to, of course replacing with your new domain name that you're trying to log into. If you don't have these credentials you can submit a verified ticket from your old account requesting the credentials to the new one.

Please let us know if you're still having any issues gaining access to your account.

- Jacob
n/a Points
2014-05-07 11:07 pm
I think i am overlooking something really obvious and would appreciate some help finding out how to enforce encrypted login to cpanel and webmail. It appears that login credentials are sent in clear text. That's makes me shudder. Considering we aren't permitted to ssh in, (ssh using 4096 pgp keys isn't the worst way to access a server) is how can i manage/use our account in a moderately secure fashion? Many thanks for any light you can shed on the above.
7,372 Points
2014-05-08 7:53 am
All servers have the ability to connect over SSL. To do so, access port 2083 when logging into cPanel. This would be done like the following:
Of course, replace your bizXXX with your server name.
n/a Points
2014-05-12 5:16 pm

I haven't been in to edit my website in quite a while.  Wow! Some impressive changes.  But I need to know how to get to the place where I can edit the website.  Thanks.  

9,521 Points
2014-05-12 5:41 pm
Hello Barb, and thanks for your comment.

It looks like you might possibly have a Moodle powered website. So if you've forgotten your admin password you can always reset the Moodle admin password by logging into cPanel and using phpMyAdmin.

The Moodle admin dashboard is typically accessed by simply going to your domain followed by /admin such as

If it's not your Moodle website you're trying to get into, you might want to contact live support by clicking on Support Chat at the top-right hand side of our website. This way we can talk to you directly about your specific account, rather than in this public post.

- Jacob
n/a Points
2014-07-06 5:19 pm

my cPanel password does not work. its the same as AMP. addressbar entry does not work either. 

9,521 Points
2014-07-06 7:16 pm
Hello Bryant,

You will want to reset your cPanel password so that you can get back into your account.

I noticed it looks like you just signed up, and also changed your domain name. You could possibly be dealing with DNS propagation. I would recommend trying to login directly to cPanel using your server's address at:

Please let us know if you are still having any issues logging in after updating your cPanel password.

- Jacob
n/a Points
2014-07-08 3:06 am


I signed up with inmotion early this year with domain name I know I applied for three email addresses. I am now having a really difficult time accessing my email. Need your help. Thanks!

9,521 Points
2014-07-08 4:21 am
Hello Yenny, thanks for signing up with us!

I went ahead and replaced your domain with, as this is viewed by the public.

If you already decided to create an email account in cPanel for your domain, the next step would be logging in. I'm guessing this is the problem that you're having?

Once you've got the email accounts created, you can either login to webmail with them. Or if you prefer to check email from your desktop or mobile device, we have a guide on getting started with email that covers most of those applications.

Please let us know if you needed anything else.

- Jacob
n/a Points
2014-07-09 9:25 am
when logging in, we get an error stating web address cannot be found.. Internet is operating ok here in the building and other web address's can be accessed. Our email is down as well, this is what prompted the log in.
7,266 Points
2014-07-09 9:54 am
Hello Mike,

Thank you for your question. Were you able to access cPanel From AMP?

I recommend checking the domain, to make sure it was renewed successfully with your registrar. I could not find a domain associated with your email address, so it may be registered somewhere else.

If you have any further questions, feel free to post them below.
Thank you,


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