InMotion Hosting Support Center

In this tutorial:

Your cPanel password can be reset from within the Account Management Panel (AMP), or after logging into cPanel. In this guide we will show you how to accomplish both.

Reset your Password within AMP:

  1. Log into your AMP
  2. Click the Reset Password button.
    Reset cPanel password in Account Management Panel
  3. The Reset Password page will load, fill in your new password twice, and click the SUBMIT button.

    You will then see a message stating “Your password has been reset.
    cPanel Password changed

Reset Password from cPanel

  1. Login to cPanel.
  2. Click on the "change password" icon under the Preferences section:
  3. You will then be able to change your password by filling in the fields. Please note you must know your current password to change it.

You should now be able to log into your cPanel with your new password. If for whatever reason you have trouble resetting through AMP, please do not hesitate to contact support with a password reset request. cPanel offers security tools to keep your server secure and away from harm. Be sure to read our cPanel security features article.

If you missed our previous article, please see the Using the cPanel Video Tutorials tutorial. For more information on this course please visit Getting Started in cPanel. Please visit cPanel Hosting if you are interested in web hosting using cPanel.

Continued Education in Course 101: Getting Started in cPanel
You are viewing Section 5: How to Change your cPanel Password
Section 4: The cPanel Layout
Section 6: How to View your Server Specifications in cPanel Stats
n/a Points
2014-03-12 8:17 am

I can't remember my password to get into cpanel.

How do I reset my password?

22,952 Points
2014-03-12 10:25 am
Hello kathy,

Thank you for your comment. You can reset your cPanel password from AMP, as described above.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-27 3:04 pm

To reset your password you need to remember the old password... what do I do if I don't? 

22,952 Points
2014-09-02 11:44 am
Hello Midia,

Thank you for your question. You can reset your cPanel password from AMP without knowing the original password.

If you do not know your AMP password, you can reset it via your primary email address.

Thank you,
n/a Points
2014-07-03 6:05 pm

We just recently fired another employee. I just want to make sure that person cannot access their old company account without the assistance of our web administrator (via the master cpanel account) Please advise.

9,968 Points
2014-07-03 6:11 pm
Hello Ms. Business Exec,

As this guide explains you can change your cPanel password, which would deny access to anyone that still just had the old password to access the account.

Now take note that you might want to also <a href="" target="_blank">update your billing and contact info in AMP</a> to ensure your ex-employee doesn't retain any control over not just your cPanel, but your account with us in general.

We verify accounts with the last 4 digits of the credit card on file, or the original cPanel password of the account. So if this ex-employee knows this information, you can request to update it in your ticket.

- Jacob
n/a Points
2014-07-17 12:40 am
I wish to know how to create another user account for a lower administrative level?
11,186 Points
2014-07-17 9:53 am
Unfortunately, this would not be possible in cPanel.
n/a Points
2014-07-27 3:05 pm
what if I don't know my cPanel password??
36,928 Points
2014-07-27 6:52 pm
Hello Midia,

The section entitled "Reset your Password within AMP" is how you can reset your cPanel password without knowing the current one.

Kindest Regards,
Scott M
n/a Points
2014-08-29 3:31 pm

plz tell me how to reset the website password and Username from Cpanel.

not the cpanel password


36,928 Points
2014-08-29 4:17 pm
Hello Tanveer,

There can be many passwords involved in a website. Which password did you mean? You said not the cPanel website. Did you mean the AMP password by chance? If not, please give a few more details.

Kindest Regards,
Scott M
n/a Points
2014-09-02 3:40 am

hello, my website has been hacked, for while now please help me Inmotion...!!\


22,952 Points
2014-09-02 11:56 am
Hello Opeifa,

Thank you for contacting us regarding your site getting hacked. I first recommend following our guide on Recovering from a hack. It includes steps you need to take to help prevent a repeated attacks on your site.

I also removed your site name from this public forum post for security purposes.

Thank you,
n/a Points
2014-09-19 2:01 pm

Hello! I tried to login into my cpanel using a password that i've created, which is not the same of amp login, but i can't connect. I'm sure that the password is right, what can i do? I tried to reset password but did not work.


Luca Di Bello

11,186 Points
2014-09-19 3:15 pm
Be sure that you have the correct cPanel username as this would not be the same as AMP. Your username will be listed in AMP within the header for those account options. This will be 7 characters ending with a number.
n/a Points
2014-09-20 9:34 am

I logged in with cpanel user listed in technical details of my account (7 characters ending with a number), but I see this message: "login invalid".



36,928 Points
2014-09-22 9:05 am
Hello Luca,

Yes, that is the correct cpanel username format. You may want to check and even reset the cpanel password via the AMP. Failing that, please contact the Live Support team for further assistance as it may be something particular to your account.

Kindest Regards
Scott M
n/a Points
2014-09-19 4:17 pm

How do I reset my password?

I can't remember my password to get into cpanel


32,263 Points
2014-09-19 5:10 pm
Hello James,

Sorry to hear you're having problems with your cPanel password. The information provided above is for recovering a cPanel password for an account hosted with InMotion Hosting. If your domain is NOT hosted with us, then you will need to speak with your host in order to determine how to recover you cPanel password. The instructions above for resetting the cPanel password would require that you already be able to login to the cPanel - and the Account Management Panel (AMP) instructions do not apply to non-Inmotion Hosting accounts.

Kindest regards,
Arnel C.
n/a Points
2014-10-17 6:28 am

hello friends!!

I have one problems that exist while login in cpanel. can anyone help me

Regarding while login to cpanel, I was not be able to login. while login it comes error saying that:

"network error occur while you are trying too login, contact your network service provider"

what does this mean? can any one help me gettin out of this please

22,952 Points
2014-10-17 8:58 am
Hello sangay,

Sorry to hear you are having trouble logging into cPanel.

As a test, try accessing your cPanel on: (be sure to replace with your actual domain name.)

Next, perform a Ping Tracert to your website.

If you have any further quest ions, feel free to post them below.

Thank you,
n/a Points
2014-10-17 11:14 pm

Hello John, Thanks for you help bt till then it didnt work out in my case. It still giving me error telling that "network error, try again and contact your network service provider"

I dnt knw wat cud be the probs?


please anyone help!!!!!!!!!!!!!!!!!!!!

22,952 Points
2014-10-19 9:28 pm
Hello Sangay,

Sorry to hear you are still having trouble. Did you attempt to contact your your network service provide?

At this point it would would be most helpful to see the results of your Ping and Traceroute.

If you do not want to post it here publicly, please contact Live Support.

Thank you,
n/a Points
2014-12-19 3:50 pm
I need to change my amex card number... i can
t figure any of this out - can't set a password - and CANNOT GET ANYONE ON THE PHONE...
22,952 Points
2014-12-29 9:15 am
Hello Nina,

Thank you for your post, sorry to hear you are experiencing issues. You can update your credit card in AMP at any time.

Live Support is available 24/7 365 days a year, feel free to contact them for assistance. There is no wait for phone support at this time.

Thank you,
n/a Points
2014-12-28 10:41 pm

My cPanel prefills with the wrong username. When coming from AMP and I click on cPanel, I end up here:

22,952 Points
2014-12-29 9:10 am
Hello susan,

Thank you for contacting us. Sorry to hear you are having trouble with your account. If the link in AMP is not working, you can login to your cPanel directly without going to AMP. But, I recommend contacting Live Support, so they can test the link in your AMP and fix any issues.

You can view your correct cPanel Username in AMP, at any time.

Thank you,

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