In this tutorial:

Your cPanel password can be reset from within the Account Management Panel (AMP), or after logging into cPanel. In this guide we will show you how to accomplish both.

Please note:
cPanel account passwords can only be changed through AMP for Shared Hosting accounts. If you have a VPS or Dedicated hostingaccount, please call / email / or chat with our Support Team for further assistance with resetting your cPanel password.

Reset your Password within AMP:

  1. Log into your AMP
  2. Click the cPanel button.
  3. If your cPanel password is the same as your AMP password you will automatically be logged into cPanel, and can reset the password there. Otherwise, click the Reset password link.
  4. The Reset Password page will load, fill in your new password twice, and click the SUBMIT button.

    You will then see a message stating “Your password has been reset.

Reset Password from cPanel

  1. Login to cPanel.
  2. Click on the "change password" icon under the Preferences section:
    cpanel-pass
  3. You will then be able to change your password by filling in the fields. Please note you must know your current password to change it.
    cPanel-change-pass

You should now be able to log into your cPanel with your new password. If for whatever reason you have trouble resetting through AMP, please do not hesitate to contact support with a password reset request. cPanel offers security tools to keep your server secure and away from harm. Be sure to read our cPanel security features article.

If you missed our previous article, please see the Using the cPanel Video Tutorials tutorial. For more information on this course please visit Getting Started in cPanel

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Like this Article?

Comments

Post a comment
n/a Points
2014-03-12 8:17 am

I can't remember my password to get into cpanel.

How do I reset my password?

Staff
7,266 Points
2014-03-12 10:25 am
Hello kathy,

Thank you for your comment. You can reset your cPanel password from AMP, as described above.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-03 6:05 pm

We just recently fired another employee. I just want to make sure that person cannot access their old company account without the assistance of our web administrator (via the master cpanel account) Please advise.

Staff
9,521 Points
2014-07-03 6:11 pm
Hello Ms. Business Exec,

As this guide explains you can change your cPanel password, which would deny access to anyone that still just had the old password to access the account.

Now take note that you might want to also update your billing and contact info in AMP to ensure your ex-employee doesn't retain any control over not just your cPanel, but your account with us in general.

We verify accounts with the last 4 digits of the credit card on file, or the original cPanel password of the account. So if this ex-employee knows this information, you can request to update it in your ticket.

- Jacob
n/a Points
2014-07-17 12:40 am
I wish to know how to create another user account for a lower administrative level?
Staff
7,372 Points
2014-07-17 9:53 am
Unfortunately, this would not be possible in cPanel.

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

News / Announcements

WordPress wp-login.php brute force attack
Updated 2014-07-17 06:43 pm EST
Hits: 200977

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!