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An autoresponder replies automatically when a specific email address receives an email. This is great to use when notifying customers you have received their email and they will get a response in a pre-determined time frame. It is also helpful when you are out of the office (such as on vacation), since you can easily let people who contact you know you are currently away and will respond to their request when you return. In this tutorial we will show you how to setup an Autoresponder in cPanel. You can also setup an auto-responder in Webmail.

Creating an Autoresponder in cPanel

  1. Login to cPanel.
  2. Click the Autoresponders button in the Mail section.
  3. On the next screen, your Current Autoresponders will be listed. Click the Add Auto Responder button.
  4. Fill in the fields to create your AutoResponder. Below is a brief description of the available options.
    Option Description
    Character Set The standard Character set is "utf-8," but you can change it here.
    Interval Here you can set how many hours to wait before autoresponding to the same email address.
    Email This will list the email address you are setting up the autoresponder for.
    From You can enter a "From" address here. I recommend using the same address a the Email field.
    Subject Enter a subject line here. For example: "John is out of the office."
    HTML Check this if you want to enter HTML into the "Body" of your email.
    Body Enter your Autoresponder message here.
    Start Choose if want this autoresponder to begin Immediately or set a Custom start time.
    Stop Here you can set a Custom date for your Autoresponder to stop responding, or set to Never
  5. Click the Create/Modify button to save your Autoresponder.


    You are finished when you see a message stating "You have successfully created... auto responder."


Congratulations, now you know how to setup an Email Autoresponder in your cPanel. We also have a full Education Channel that includes Everything Email.

Continued Education in Course 201: Using Email
You are viewing Section 2: How to Setup an Email AutoResponder in cPanel
Section 1: How to Import Email Accounts and Forwarders into cPanel

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n/a Points
2017-06-08 1:59 pm
I have tried to create an autoresponder using the guidelines above. However, when I click "create/modify" the page bumps me back up to the field where I am supposed to enter the pre-@ part of my email address. There is no error message explaining what is wrong and I have verified that the address in question does exist. *Note: The above behavior occurs in firefox. When I attempt the same action in Chrome, clicking on the "Create/Modify" button produces no result whatsoever. Are there any known problems that would result in this behavior?
Staff
29,649 Points
2017-06-08 2:05 pm
Since this does not seem like typical behavior, I recommend contacting Live Support so they can replicate the problem within your specific account.

Thank you,
John-Paul
n/a Points
2017-07-19 4:26 am

Hello, 

How can we prevent Auto response to send for a specific emails ? 

Staff
13,572 Points
2017-07-19 7:32 am
Autoresponders don't work that way. It really is all or nothing. Autoresponders will respond to everyone or not at all.
n/a Points
2017-08-01 8:04 am

I have  clients who need to setup or initiate their autoresponder to new dates. Is there a way to do this without them going through the CPanel?

Staff
9,435 Points
2017-08-01 9:20 am
cPanel provides some documentation on performing command line maintenance, but this requires shell access, and these commands can do damage if not used cautiously. Using cPanel would be the safest way to achieve what you need.

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