Discussions on this article:

In this tutorial:



You are free to use a different mail server but still host your website with InMotion Hosting. This can be accomplished through changing your MX records. Making changes to your MX records will still allow you to host your website with us, but you email at a third party server such as Google.

How do MX records work?

MX (Mail Exchanger) records are a type of DNS record that determine which mail server is responsible for handling your email. The MX record is set to point to a canonical hostname, such as example.com or mail.example.com. This hostname is another record known as an A (address) record, which points to an IP address. That IP address is the server that will be handling the email for your domain.

You may notice there can be multiple MX records. These are set into a chronological priority order, where the lowest number gets priority. Incoming email checks for the server set for the lowest priority first. If that server does not respond, it goes to the next on the list, and so on. Companies that service large email server farms, such as Google, will have several servers to handle massive amounts of incoming emails.

How do I view my current mx records?

If you want to check your current MX records for reveiw or troubleshooting, you may view them via our Visual Dig tool. This tool displays your MX records and how they point in a graphical view. You can find a link to that tool below.

Where is my domain name routing?

Hosting your email with InMotion Hosting

Setting your MX records to work with your InMotion hosting server is very simple. Use the example below as a template for your settings. Simply replace the example.com domain with your actual domain name. Note that you will only need a single MX record.

PriorityMail Server
0 mail.example.com

Obtaining Third Party MX Records

The first step in routing your mail to a third party is the obtain the MX records that party wants you to use. In this example, we'll use Google. Google would provide you with a list of MX records to enter in. This must be entered correctly for the email to function properly:

Note! In order for you to use Google APPs MX records with Google, you will need to get a Google APPs account. Please visit this link to get a Google APPs account.

For shared server customers, you now have the ability to use the Google Apps Wizard to set your records.

PriorityMail Server
1 ASPMX.L.GOOGLE.COM
5 ALT1.ASPMX.L.GOOGLE.COM
5 ALT2.ASPMX.L.GOOGLE.COM
10 ASPMX2.GOOGLEMAIL.COM
10 ASPMX3.GOOGLEMAIL.COM

The MX records above are an example of the MX records you would need to use to set up Google Apps.

Changing your Domain's MX Record

  1. The first step is to log into your cPanel account.
  2. click  MX entry in cpanelOnce logged into cPanel, find the icon "Mx Entry" in the Mail section:

    Important! If you still need to receive your email on our server while the Google MX records are propagating, DO NOT remove the original MX record. Update the original MX record to priority 100 to prevent email from bouncing, instead of removing the 0 priority MX record. Once the Google MX records are propagated, you can then remove the original MX record.

  3. Add a new recordIf you want to remove the existing records, click on the delete link next to each record. In this example, We will use the same records as above, as if we were going to use Google Apps.
  4. Add a new recordOnce you have entered in the record correctly, simply click "Add New Record" and now you can verify the record was created correctly. Follow this same process for each record you need to create.

Please check the next article on Creating an Autoresponder in cPanel. If you missed our previous article, please see the How to log into Webmail tutorial. For more information on this course please visit Using Email.

Continued Education in Course 201: Using Email
You are viewing Section 3: Modifying your MX records
Section 2: How to log into Webmail
Section 4: Creating an Autoresponder in cPanel
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-06-10 8:00 pm

This doesn't help. Why do I have to add a comment to the article after I already submitted feedback.

 

This is what I want to do:

Login to Gmail>Settings>Accounts and Import>Add a POP3 mail account I own

Then follow their succession of overly complicated popup windows so that I receive and send my InMotion email through my Gmail account. They have too many options and settings, I need the information for InMotion.

 

Bluehost has a video tutorial.

https://my.bluehost.com/cgi/help/gmail

It works with Bluehost, but doesn't seem to be working for InMotion. I need a tutorial for InMotion.

 

poop

Staff
16,696 Points
2014-06-10 9:26 pm
Hello Nathan,

Sorry for the frustrations. First of all, the comments allow for us to respond to your question on the article. Otherwise, you need to submit a question. Article feedback is simply asking simple questions about the article's usefulness.

Secondly, you are trying to use Gmail as an email client. This is very simple, but you're using the WRONG email settings. Here's how you can find the correct email settings:

How to find your email settings

Once you have the correct settings you can go through the same process in Gmail to set it up. The only difference is that you'll be using the email settings as provided in the article I linked above.

Whenever you're asked for the user, it will be the FULL email address like this: someone@example.com.

In terms of the settings, you will be using SSL for the Outgoing - this means that the email server URL should look like this secure##.inmotionhosting.com (replace "##" with the server number for your server).

I'll make a video for this issue as well. When it's complete I'll post it as a response to this comment.

Regards,
Arnel C.

Question: What if I change / delete my MX records?

n/a Points
2014-06-30 11:02 pm

what happens to emails if mx records are inadvertantly changed or deleted and then restored?

Staff
5,399 Points
2014-07-01 6:56 am
Hi Joe, emails sent to you will be routed to where the MX records are set.

Deleting MX records
If you deleted your MX records, email servers would not know where to deliver your email, so most likely you would have missed email sent to you in the time frame in question.

Changing MX records
If you changed your MX records, then email would have been routed to the email servers that you setup in your MX records.
n/a Points
2014-08-09 1:30 am

Thank for providing excellent video "InMotionHosting- How to edit your DNS"

With your great instances on FTP Hosting Services, I excellently take help for Hosting my email with InMotion Hosting.

n/a Points
2014-09-19 7:35 pm

Hi,

When I change my DNS settings, my email stopped working.

I'm just wondering if changing DNS Settings affects my Mail settings making it not work in the process.

Thanks!

Staff
16,696 Points
2014-09-19 7:39 pm
Hello Kristalyn,

Thanks for the question and sorry about your email issue. The short answer is yes, it is possible that your DNS change may have affected your email. It just depends on what you've done. If you can provide us some information on your account (if you're with InMotion), then we can look and see what's happening and make suggestions as to what should be done to correct the issue.

Kindest regards,
Arnel C.

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!