In this tutorial:

You are free to use a different mail server but still host your website with InMotion Hosting. This can be accomplished through changing your MX records. Making changes to your MX records will still allow you to host your website with us, but you email at a third party server such as Google.

How do MX records work?

MX (Mail Exchanger) records are a type of DNS record that determine which mail server is responsible for handling your email. The MX record is set to point to a canonical hostname, such as or This hostname is another record known as an A (address) record, which points to an IP address. That IP address is the server that will be handling the email for your domain.

You may notice there can be multiple MX records. These are set into a chronological priority order, where the lowest number gets priority. Incoming email checks for the server set for the lowest priority first. If that server does not respond, it goes to the next on the list, and so on. Companies that service large email server farms, such as Google, will have several servers to handle massive amounts of incoming emails.

How do I view my current mx records?

If you want to check your current MX records for reveiw or troubleshooting, you may view them via our Visual Dig tool. This tool displays your MX records and how they point in a graphical view. You can find a link to that tool below.

Where is my domain name routing?

Hosting your email with InMotion Hosting

Setting your MX records to work with your InMotion hosting server is very simple. Use the example below as a template for your settings. Simply replace the domain with your actual domain name. Note that you will only need a single MX record.

PriorityMail Server

Obtaining Third Party MX Records

The first step in routing your mail to a third party is the obtain the MX records that party wants you to use. In this example, we'll use Google. Google would provide you with a list of MX records to enter in. This must be entered correctly for the email to function properly:

Note! In order for you to use Google APPs MX records with Google, you will need to get a Google APPs account. Please visit this link to get a Google APPs account.

PriorityMail Server

The MX records above are an example of the MX records you would need to use to set up Google Apps.

Changing your Domain's MX Record

  1. The first step is to log into your cPanel account.
  2. click  MX entry in cpanelOnce logged into cPanel, find the icon "Mx Entry" in the Mail section:

    Important! If you still need to receive your email on our server while the Google MX records are propagating, DO NOT remove the original MX record. Update the original MX record to priority 100 to prevent email from bouncing, instead of removing the 0 priority MX record. Once the Google MX records are propagated, you can then remove the original MX record.

  3. Add a new recordIf you want to remove the existing records, click on the delete link next to each record. In this example, We will use the same records as above, as if we were going to use Google Apps.
  4. Add a new recordOnce you have entered in the record correctly, simply click "Add New Record" and now you can verify the record was created correctly. Follow this same process for each record you need to create.

Please check the next article on Creating an Autoresponder in cPanel. If you missed our previous article, please see the How to log into Webmail tutorial. For more information on this course please visit Using Email.

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