InMotion Hosting Support Center

In this tutorial:

When users ask if / how they can add another domain name to their web hosting account, we need to clarify quite a bit as this can be a very open-ended question. Click here to learn more about Dedicated Hosting.

The first thing we will cover is what must be in place before your website will work.

  1. Your domain name must be registered
  2. Your domain name must be pointing to our web servers
  3. Your domain name must either be set as your main domain name, or an addon / parked domain.

So, if you ask, "How can I add a domain name", we'll need to touch base on all three topics above (which we will do below).

1. Your domain name must be registered

Before any domain name will work, it must be registered. When you register a domain name, it is registered for one year, and you will need to renew it yearly in order to keep it.

You can check out our article on registering a new domain name for further information on the domain registration process.

You can register a new domain name for your account in your Account Management Panel (or AMP). For help logging into AMP click the link. 

Once you have logged into AMP, click on Domains under "Additional Services." A new screen will appear asking you for the following information:
Enter a Domain Name: Here you will put the domain you want to register. Once you type in a domain, click on Check availability to see if the domain's available. You will need to register a different domain if the one you chose isn't available.
Domain Registration: Choose the number of years you want to register the domain
Add Domain Privacy: For each new domain you register you can also purchase Domain Privacy.
Billing Information: If you want to use your billing information already on file, select it from the drop down. To pay using a different method, select Add New and enter the new billing details.
Payment Method: Here you can choose to use the credit card already in the system or a new card.
Terms of Service: You must agree to the Terms of Service to register a new domain. A link is provided with the Terms of Service.
 
Once you have put in all your information, click the Submit button. You have now registered your new domain!
 

2. Your domain name must be pointing to our web servers

After your domain name has been registered, it must be pointing to our servers. If you registered your domain name with us, then it is already pointing to us and you do not need to do anything further in this topic.
 
If your domain name is not pointed to us, the easiest thing to do so is to point your domain's nameservers to ours. The company that you registered your domain name through controls where your nameservers point, so you will need to contact them if you're not sure exactly how to update your nameservers. If you're coming to us from another host, then you may need to instead contact your previous hosting company as many do register domain names with a domain registrar on their users' behalf.
 
We have available video tutorials on the following page that will assist you with making nameserver changes at many of the more commonly used registrars:
http://support.inmotionhosting.com/userguides/dns_flash_guide.html
 
Our nameservers are:
ns1.inmotionhosting.com
ns2.inmotionhosting.com
 

3. Your domain name must either be set as your main domain name, or an addon / parked domain

 If you only have one domain name, then it is your main domain name. When you use multiple domain names on one account, your secondary domain names are configured within your cPanel as either addon or parked domain names. Before you configure an addon or parked domain name, you must be sure that you have the available slots in your cPanel, as each hosting plan offered allows you to add a different number of addon and parked domains. To see how many you can add, simply log into your cPanel and look in the left menu for Addon Domains and Parked Domains.

Addon domains

An addon domain name allows you to host a website for a domain name that has nothing to do with your main domain name. If you needed to host more than one different website on your account, the additional domain names would need to be added as addon domain names.

Please note that when you create an Addon domain it also creates a subdomain as well on your account.

Subdomains

A subdomain name is like a "Domain within a Domain". For example, a subdomain name of inmotionhosting.com is support.inmotionhosting.com. These are considered part of a domain name and do not need to be purchased separately from the domain (primary or addon).

Parked domains

A parked domain name allows you to have multiple domain names point to the same account - often used to send mydomain.com, mydomain.net, and mydomain.org to the same site.

VPS hosting lets you do even more!

A VPS lets you have unlimited domains on one account. Click here to see which hosting plans is right for you.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Add new domain to current hosting account
Multiple Site Hosting Question
Second Domain How To
Addon domain name problems
Connection domain name and hosting account
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n/a Points
2014-04-09 8:58 am

Hi, I made a request to change the domain name from iwgclothes.com to iwgshopwebsite.com. 

Everything ok as far as the control panel, but after reinstalling prestashop and other applications by going to the new address I get the message out to the web page is not available. 

What should I do to re-enable the service again? 

 

thanks

Staff
11,186 Points
2014-04-09 9:34 am
It looks like the domain iwgshopwebsite.com is not yet registered. To use the domain, you will need to register a new domain.
n/a Points
2014-06-22 2:01 am

my website is www.melfoamacoustics.com I have changed the dns but still its not getting added in the cpanel. what should i do?

Staff
39,789 Points
2014-06-23 7:10 am
Hello Geoff,

I am currently seeing the name servers for that domain name pointed elsewhere. It does appeared to be registered by Register.com. You will need to make sure the information was changed there and if it has been longer than 24 hours you may want to contact them to see why it is not changing.

Kindest Regards,
Scott M
n/a Points
2014-07-10 4:13 pm

I just registered a new domain name to my account but when i go to configure email the new name does not show up in the dropdown. Also an old domain neme that I canceled still shows up in the dropdown along with my primary domain name.

Staff
34,939 Points
2014-07-10 5:45 pm
Hello Michael,

In order to add a newly registered domain you to your account, you would to set it as an Add-On Domain. Once you have done this, then you will be able to select the domain in the drop-down menu when you add email accounts. If you want to remove old domains from the drop-down menu you would need to go into the cPanel, select Add-on domains and then remove the add-on domain that you are no longer using.

I hope that helps to provide you the info you require. Click on the link and it will take you through a step-by-step tutorial on adding the new domain to your account.

Regards,
Arnel C.
n/a Points
2014-07-27 12:14 pm

I'm doing some preiminary research for a potential future project; where I'd be building a new website for a local branch of a national organization.  This group is looking into hosting their site on the the web space of their parent/national organization.  Can you point me to a resource on how to set up a... partition, or whatever it might be called, where separate websites can be hosted on the same server space? 

I know setting up a new CMS installation in a sub-folder on a server, effectively creates a new website as a sub-page of the parent site, generally with the folder name as the the portal extension to that site, but what I'm looking at is how to point a separate domain to that secondary setup, so that it's not accessed as a subpage of the parent site, but rather it's own page that just so happens to share webhosting space with anoter site?  So instead of being www.examplesite1.org/examplesite2 to access the home page of the new site, you'd have exmplesite1.org or and exmplesite2.org, while the server directory might look like examplesite1.org root/examplesite2.

Staff
39,789 Points
2014-07-27 6:32 pm
Hello Brian,

When you add an addon domain to your account via the cPanel, the new domain name will then be able to be accessed by it's own domain name, just as the original one is.

Kindest Regards,
Scott M
n/a Points
2014-09-24 5:35 am

Thanks for information.

n/a Points
2014-10-29 4:15 pm
I need to change the domain name to romeigus benjamin
Staff
25,072 Points
2014-12-18 1:34 pm
Hello romeigus,

Thank you for your question. You can request a Primary Domain Change in AMP.

If you have any further questions, feel free to post them below.
Thank you,
John-Paul
n/a Points
2014-11-01 10:52 am

Hello, I signed for a Power Prestashop Holding some weeks ago.

Now i would add a new ecommerce, with another domain.

I read that i can add just 6 domains to my account, but what it means?

If i desire to start with another ecommerce, must i pay for another Holding service?

Can i manage more ecommerce won the same holding service? With the same theme (a little changed)?

Thank you in advance for your answer,

Mario

Staff
39,789 Points
2014-11-03 11:24 am
Hello Mario,

If you are on a plan that allows 6 additional sites, then they can be any site, even another ecommerce. You will simply need to install the ecommerce software into that particular domain. Once you add the domain to the account you will be able to select it during the install process if you use the Softaculous installer tool.

Kindest Regards,
Scott M
n/a Points
2014-12-18 12:30 pm

Hi,

What's the correct way to add a domain that is the same as my primary domain but with a different top level domain (e.g. .org versus .com). I want the .org site to be separate from the .com site (i.e. not parked). I'm assuming that it would be an add-on domain but I wasn't sure how you specify the .org part so that it will be a different site.

 

Many thanks,

Jeff

Staff
25,072 Points
2014-12-18 1:19 pm
Hello Jeff,

Thank you for your question. By default, different TLD's are considered separate websites, so you would just add it as an Addon domain.

If you have any further questions feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-01-08 1:49 am

Hi!,

I'm having a 7 differrent websites.

question, is it possible for me to connect them into one website? How?

Thank you very much for the help!

Staff
25,072 Points
2015-01-08 9:51 pm
Hello Jefrey,

Thank you for contacting us about connecting your websites. We are happy to help but will need some additional information on what you want to accomplish.

Do you want all 7 websites to resolve to one single domain name?

Do you want all 7 domains to show the same website, but on different domain names?

Thank you,
John-Paul
n/a Points
2015-01-08 10:15 pm

What I mean is that, the 7 websites must be linked into 1 website. how do i do that?

for example: 123.com and abc.com are  two different website, but i want to link it into one website which is letters.com,

so when i type 123.com - it will show its website

and when i type letters.com - it will show its website

but when i type 123.com/letters - it will show the letters website (is this possible?)

same goes to abc.com.

 

Thank you very much John-paul!

 

Staff
25,072 Points
2015-01-09 6:50 pm
Hello Jefrey,

Thank you for the detailed information. If you just want to link the website to another website, you can do this by using an HTML link.

If 123.com is your Primary domain, you can Addon the letters.com domain to your cPanel and set the Document root to:
123.com/letters

Thank you,
John-Paul
n/a Points
2015-01-26 1:11 am

Hi,

I'm currently using "redirection" plugins in wordpress to redirect the 7 websites to my main website, but it turns out that nothing happens.

what should i do? or how will it work?

 

Thanks,

 

Staff
25,072 Points
2015-01-26 11:16 am
Hello Jefrey,

Thank you for your question. Most likely an existing rule/plugin is interfering with the redirect rules you are adding.

We are happy to help, but will need some additional information.

What WordPress redirect plugin are you using?

What rules do you already have in your .htaccess file?

Are you getting any error messages, or blank pages?

Thank you,
John-Paul
n/a Points
2015-01-09 4:26 pm

I have a domain registered via GoDaddy.  How do I get it transferred over to you?

Staff
25,072 Points
2015-01-09 6:24 pm
Hello Bennie,

Thank you for contacting us today. You can initiate a domain transfer in your AMP (Account Management Panel).

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-01-11 2:23 pm

When I create an add-on domain will that web manager have a unique login or will they have access to the main domain?

Staff
25,072 Points
2015-01-12 11:52 am
Hello Stephen,

Thank you for your question. When you create an addon domain, it also creates a new FTP account for accessing the files associated with the addon domain. This account is limited to the folders for the addon domain.

We have more detailed information in our guide on Using FTP with your Addon domain.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-01-11 4:25 pm

Hi.

I just added some add-on domains.

My question is....

 

How do I INSTALL Wordpress to those domains as well (like the one in my main domain)?

Thanks.

Staff
25,072 Points
2015-01-12 12:01 pm
Hello Erika,

Thank you for your WordPress installation question. Please follow our guide on Installing WordPress on an Add-on Domain.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-04-17 5:20 pm

Hi there, I wish to Addon a domain however I am currently using 1 of 1 addon domains already (still need to use this). I no longer use the main domain and I was wondering whether I can change that to include my new domain?

 

Staff
39,789 Points
2015-04-20 7:34 am
Hello Terence,

Yes, you would simply need to perform a Primary Domain Name change for your cPanel account. This will allow you to switch the current Primary Domain with a new one.

Kindest Regards,
Scott M
2015-04-29 4:01 pm
Hello. We currently have an internally-hosted WordPress blog as a subdomain (such as blog.sample.com) to our commerce site (such as www.sample.com) and would like to see if we can transfer *just* the WP blog over to our InMotion Hosting account. Is there a way to migrate a subdomain over to IMH if the root domain will be staying on a different host?

Thanks,
Jen
Staff
25,072 Points
2015-04-29 5:12 pm
Hello Jen,

Thank you for contacting us. Yes, just add sample.com to your cPanel, then create the subdomain blog.sample.com (this will create a folder for storing the website).

Then, point the 'A Record' for blog.sample.com to your shared IP address.

Thank you,
John-Paul
n/a Points
2015-05-26 2:59 pm

Hi John-Paul,

 

Thank you for your reply. I was able to get the WP blog transferred via your instructions. Everything seems to have worked perfectly, except that email notifications going from the blog to email addresses on the mail domain (which stayed on the old, non-IMH, internal server with the main domain) are unsuccessful. I ran an Email Trace from cPanel and it results in address@sample.com - virtual_aliases via virtual_aliases router forced address failure.  Any suggestions on how I can correct this?

 

Thanks,

Jen

n/a Points
2015-05-26 3:17 pm

Hello,

 

I posted a question about emails being sent to the original main domain that is either pending approval, or didn't go through.... but I just wanted to add that I think I found the answer to my question here: http://www.inmotionhosting.com/support/edu/cpanel/cpanel-email/edit-mx-remote-local

Again, thanks very much for your help John-Paul!

- Jen

Staff
10,077 Points
2015-05-27 1:00 am
Hello Jen,

Your post was awaiting approval, however I am glad you found the answer and thank you for posting it for us.

Best Regards,
TJ Edens
n/a Points
2015-06-01 12:33 pm

Hi, 

I have this domain pointed to your nameservers. I created it as an add on domain but don't want a subdomain, I want the address to be www.xxxx.com. If I add a folder under public_html will it show up as a subdomain? 

Do i have to install a website in the same folder as the main domain?

Thanks!

 

Staff
25,072 Points
2015-06-01 1:39 pm
Hello Kaira,

Thank you for contacting us. If you want to add a domain for a separate website, you will want to add it to your cPanel as an Addon Domain.

This will allow you to host a site with an address such as: "www.xxxx.com"

When you addon a domain, it will create a subdomain by default also, but you do not have to use this.

Thank you,
John-Paul
n/a Points
2015-06-18 6:11 pm

Our cPanel shows "All SQL Databases 2 / 4" meanimng that we are permitted up to 4 sqls? I recently tried to add a wordpress subdomain whne we only had 2 sqls and could not proceed until I deleted one sql. Why can I not have 3 or 4 sqls? Do I need to change my account type?

Thank you.

Staff
25,072 Points
2015-06-19 8:06 am
Hello Mitch,

Thank you for contacting us. Our plans allow 2, 50, or unlimited databases, here is a link to a comparison chart.

If your plan only allows for 2 databases, you can upgrade your hosting plan via AMP.

For account specific assistance, feel free to contact Live Support.

Thank you,
John-Paul
n/a Points
2015-10-12 10:49 am

I have a registered domain name, registered at godaddy (triciawasney.ca), pointed to your servers, created an add-on domain, and via ftp created an index.html file in the subdomain folder, and waited well over 24 hours. However, I'm seeing the InMotion default page rather than the index.html content.

Staff
10,077 Points
2015-10-12 1:34 pm
Hello Richard,

I checked the server that houses your account and pushed the servers DNS to be updated and your website is now showing up.

Best Regards,
TJ Edens
n/a Points
2015-10-23 4:01 pm

Hi, I would like to have 3 domians on one plan. Can I use SSL? If so, How does that work? Does each domain have it's own? Or do they share one.

Staff
10,077 Points
2015-10-26 11:21 am
Hello Jan,

The only way for you to have 3 cPanel accounts is to have 3 cPanel accounts. Generally you would need either a reseller or VPS/Dedicated account.

Best Regards,
TJ Edens
n/a Points
2015-10-30 5:21 am

Just registered an add-on domain. Received the receipt from InMotion, and also an email supposedly regarding verification of my e-mail. I am wary of emails that display bad grammar, and wish to know if this is a valid request frm InMotion:

Please note that if you do not verify this address, for domain name policy reasons this domain name be suspended. This means that any website or email services associated with will stop working.

 

Staff
34,939 Points
2015-10-30 10:31 am
Hello Jos,

Whenever domain names are modified in any sort of way, then a confirmation of the change is required. So, if you made any changes to the information regarding the domain, then the email was sent out and yes it is legitimate. Please reply to it so that the domain is kept in good standing. I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-10-30 2:12 pm
Hello, I have one question about the hosting, I'm hosting a website but I also have another hosting plan for one year so is it possible that I could use my domain in other host (Both brought from same registrar) and yes so then is it risky to lost my all data of site or not? hope so you got my point. (Sorry for poor English) Thanks.
Staff
34,939 Points
2015-10-30 2:21 pm
Hello Vicky Singh,

I believe you're asking if it's okay to maintain using the older host while maintaining your hosting with us (I assume you have an account with us). You also asked about the risk of losing all of your data.

It's no problem to have multiple hosting accounts. If you want to be sure that you do not lose your data from the older hosting plan, then make sure to regularly backup your data so that you can import it when you need it. If you're using MySQL and phpMyAdmin, then you should be able to export your database using phpMyadmin so that you can use the data elsewhere. If you're using something else for your database, the you may want to consult with your old hosts's support team on how you can move or database as needed.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-11-22 10:48 pm

Guys

I was on a shared hosting and everything worked fine but you closed my account and said that I have to purchase a Dedicated server. I purchased. 3rd day you can't restore a single file. I had 2 emails saying that it's restore, but nothing works. Also your Team advise to use this URL to point domains.  Also can'taccessto WHM etc. When login cpanel I can't work cos it's super slow and when click you wait up to 1 min to open a folder. 100s emails to yous upport Team got 0 result. Please help. When I login cpanel and trying to park domain hence got an error: A DNS entry for “******” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.

thanks

Stan

Staff
11,637 Points
2015-11-23 12:10 pm
Hi Stan, you'll need to reach out to our Support Department so we can remove the DNS record from the other server if you want to add the parked domain. I'd suggest either using our Live Chat feature or calling into Support for assistance.
n/a Points
2015-12-02 9:42 am

I currently host a web site with you (ssb-training.com) and have several databases set up to work with the applications on the site.

If I create an add-on domain, will I be able to access new databases in the same manner as I currently do with my main hosting domain?

Staff
11,637 Points
2015-12-02 10:03 am
Hi James, yes you will have database access to any domain as long as you use the proper MySQL user attached to the database.
n/a Points
2016-01-28 2:26 am

Hi , although i have updated my DNS nameservers to inmotion from bluehost , still i cannot connect to my website , when i try to check the nameservers with inmotion's checking tool , it turns out error. My website is www.********.com and ******.com , can you kindly check and let me know? I did everything possible on bluehost.

Staff
25,072 Points
2016-01-28 10:47 am
Hello Akin,

Thank you for contacting us. I checked both of the domains you listed, and they are both successfully resolving to InMotion Hosting.

Domains can take up to 24 hours to propagate after making a DNS change, or being added to cPanel.

Are you still experiencing issues at this time?

Thank you,
John-Paul
n/a Points
2016-02-08 11:15 am

I am interested in how the URLs will look for an add-on domain.

In my primary domain (for example www.abc.com) the URL reflects the actual page I'm on (other then the index.html page), say www.abc.com/about.html or www.abc.com/contact.html

If I add an add-on domain, say www.xyz.com, will the URL show the actual page or will it just show as www.xyz.com, no matter what page I'm on?

What I want is for it to show the page like this: www.xyz.com/company.html

I ask because this is not how it worked at other webhosts.

 

Thanks,

Marc

 

 
Staff
11,637 Points
2016-02-08 12:08 pm
Add on domains function just like primary domains. The URL will remain intact as you mentioned.
n/a Points
2016-02-16 9:24 am

i just bought a hosting package (launch) and when i tried to visit my web address nothing is loading pentshare.com

Staff
5,541 Points
2016-02-16 9:48 am
It seems pentshare.com is not a registered domain yet. You can purchase the domain through us or any reputable domain registrar. If you purchase the domain through us of course we will manage it with your hosting account; for some customers this is a more convenient option. If you'd like more information about domain registration, I refer you to the article above, step 1: "Your domain name must be registered".
2016-02-19 2:39 pm
i'm confused. i made a subdomain called test.example.com and that made a subdirectory that can also be accessed with example.com/test/

so does that mean that search crawlers will see everything inside test/ as part of example.com? does the same thing then happen with addons? if i make an addon called addon.com will that also be accessible via subdirectory to the main domain?

how do i make a completely independent subdomain?
Staff
10,077 Points
2016-02-20 3:32 am
Hello Zamora,

There is no way to make it completely independent unless you were able to give the subdomain its own cPanel account. I believe cPanel already prevents crawlers from accessing via a sub-directory.

Best Regards,
TJ Edens
n/a Points
2016-02-27 11:17 am

Hello. I've added multiple domains frequently without a hitch. Only this week I have 'saanichphysio.com' which I have pointed to correct NS from Netmeans and confirmed with WHOIS. I am getting domain not found.

I've deleted and re-entered the add-on domain, checked for redirects, added a sub-domain to the dir and works great. I'm drawing blanks.

Thank you very much for taking a look. Primary domain: socialanxietydisorder-izs.com

Staff
39,789 Points
2016-02-29 3:41 pm
Hello Jade,

When visiting the domain I am now seeing it up and running. It seems either something was fixed or that it worked itself out. Please let us know if you have any other issues.

Kindest Regards,
Scott M
n/a Points
2016-03-12 7:45 am

hello, I would like to purchase a domain.

I can buy from another provider, and point it on my account that I have unlimited space?

Staff
39,789 Points
2016-03-14 5:20 pm
Yes, you can purchase another domain, point it to our name servers, and then add it to your cPanel as an addon domain.
n/a Points
2016-04-07 12:01 pm

Hi,

I have my main domain www.xxxx.com and on public_html i have several folders with some sites. When i try to access www.xxxx.com/folder1 i get the following error: "

Error 404 - Not Found

The document you are looking for may have been removed or re-named. Please contact the web site owner for further assistance."

 

Please help.

 

Regards,

 

Staff
5,541 Points
2016-04-07 5:54 pm
This message indicates the file or directory you're looking for is missing or does not exist. I advise making sure your domain is pointing to the correct server and that you have the right URL.
n/a Points
2016-04-21 6:42 am

Hi, I have added an addon domain and am attempting to import/export the databases and am not seeing where I can access the addon domain settings. It looks like I do not have the correct access to an additional panel account that may be needed?

Staff
11,637 Points
2016-04-21 7:42 am
Addon domains are managed under the main domains cPanel. There is no additional panel to use with add-on domains. Databases are also not assigned by domain but by cPanel user itself. Simply go under the databases option in cPanel under manage them there. Just make sure you are logged into the cPanel in which the add-on domain has been added to.
n/a Points
2016-04-24 10:11 pm

My domain is registered by godaddy. I have my DNS set to NS.INMOTIONHOSTING.COM and NS2.INMOTIONHOSTING.COM. I added the domain via the "add on" feature and used softalicious to install wordpress. However, my domain www.quoteunquotes.com is still not up? What am I missing?

Staff
39,789 Points
2016-04-25 1:53 pm
This may be a configuration issue on your account or server. You will want to contact Live Support so they can give you individual account assistance.
n/a Points
2016-05-04 6:53 am

Hi there, pls to add an addon domain..do i need to pay for d domain and then register it.....or i just entered it in the cp free of charge?

 

Staff
34,939 Points
2016-05-04 2:00 pm
Hello Adeniyi,

As per the tutorial, you can simply add them into the cPanel - payment is not required. Remember that you may be limited to a particular number of add-on domains depending on the type of account subscription you have selected. Additionally, the domain name that you use as the add-on domain must already be registered with a domain registrar (as the documentation states above).

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-05-09 1:06 pm

I created an add-on domain (*********.com) and did the NameServer transfer from Wordpress. When I access the domain I see an InMotion default page so I assume the propagation is working. I then installed WordPress - which appeared to install successfully and when I check the directory structure the wp-admin is shown underneath public_html/******.com/wp-admin  However, when I try to access *******.com/wp-admin I get a 404 error...

Is there something I need to do to make sure that the addon-on domain is pointed to correctly in that directory structure?

Staff
39,789 Points
2016-05-09 1:32 pm
It appears that the 404 is caused by the site attempting to redirect to a secure protocol (https). You will need to have it set to http or install an SSL on the website.
n/a Points
2016-05-11 9:57 am

How do I add DKIM and SPF authentication to ADDON domains?

I have already enabled it for the primary domain (and trust that the Cpanel error is bogus).

Thanks,

 

Jeff

Staff
34,939 Points
2016-05-11 2:28 pm
Hello Jeff W,

The DKIM and SPF authentication should apply to your account (including any domains assigned to your account). When you enable it, it applies to all domains added to your account.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-05-17 1:23 pm

I was trying to create a wild card redirect for a parked domain, and the support guy said you can only do that for addon domains. This is a huge problem for me and makes no sense. Can anyone verify this information for me?

Staff
5,541 Points
2016-05-17 1:42 pm
Yes, parked domains share a document root with the primary domain, making wildcard redirects a non-start. It is true these can be done with addon domains and subdomains.
n/a Points
2016-06-22 12:50 pm

I have registerd new domain and hosting. when i input my domain name in address bar it don't show with www. it  show only domain name.

for example i input www.example.com but after load the website it shows   example.com

What is the solution??

Staff
34,939 Points
2016-06-22 12:55 pm
Hello Rakib,

When you register a domain name, the "www" is NOT part of the registration. "WWW" is not a required part of a domain name when typed in the address bar of a browser. By default, InMotion considers it a CNAME, so if someone does type "www.example.com" then the www version goes to the domain (without the www). You can force the WWW to appear using a re-write command. Here is the tutorial that shows you how to do that.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
2016-07-03 11:46 pm
Hi, (new user here)

I registered my domain more than 48 hours ago, and already installed wordpress. But as I test the website still now "This site can’t be reached www.img****.com’s server DNS address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN"

What to do?

Thanks,
Glenn
Staff
11,637 Points
2016-07-05 7:28 am
We need to know your domain name so we can look into this for you.
n/a Points
2016-07-30 10:28 am

I need to add a 3rd domain on. It only allowed for original and one add on. I need another??

Staff
25,072 Points
2016-08-01 11:29 am
You may have hit the limit for your specific hosting plan, they range from 2 domains, to unlimited. You can view the comparison chart for our Hosting Plans for more information.

You can upgrade your hosting plan, as needed from AMP.

Thank you,
John-Paul
n/a Points
2016-08-02 12:41 am

I currently have my main domain as Nourished*****.com and have created a wordpress website for this domain. What I need to do is move/transfer my wordpress site to a new domain, ******Seals.com. I have purchased the new domain and have the nameservers pointing to InMotion Hosting. Do I need to change my main domain or add the new one on as an add-on? Which way will allow the website files to be transfered and reflect the new domain?

Thanks for any assistance

Staff
25,072 Points
2016-08-02 12:46 pm
If you are no longer using the Primary domain, it may be beneficial to request a Primary Domain Change.

Otherwise, simply addon the domain in cPanel.

Be sure to adjust your Site URL and Home settings for WordPress (as needed).

Thank you,
John-Paul
n/a Points
2016-08-19 2:02 am

Hi there,

 

I have created Addon domain (rudolphe.com.au) and installed the WP via Softaculous, however I cannot manage to login into Wordpress. I reckon it's something silly I have overlooked. When I created the addon I ticked the HTTPS as I want to get the SSL but I dont have the SSL yet. Could that be an issue, please?

 

Thanks heaps!

Staff
11,637 Points
2016-08-19 7:55 am
Yes, not having an SSL could be the issue. I'd suggest uninstalling WP and re-installing it using HTTP until you get the SSL. Once you have the SSL Support can help you change the settings relatively quickly.

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