CNAME records are a type of DNS record you can use to point a hostname to another hostname such as pointing calendar.yourdomain.com to ghs.google.com. CNAME records aren't needed by most users, but there situations where you will wnat to create a CNAME record for your domain.

Shared Plans

In this example, we will point the CNAME of calendar to ghs.google.com.  This will allow anyone that goes to calendar.imhsupport.com to be automatically re-directed to our Google Calendar.

Let's begin by logging into our cPanel account. Once inside the cPanel account, find and click on the "Simple DNS Zone Editor" under the "Domains" section.

cpanel-simple-dns-editor

Choose your domain name in the drop down menu and go to the "Add a CNAME Record" area of the Simple Zone Editor. Fill in the name for your new CNAME(subdomain) in the "Name" field and the hostname you want to point it to in the "CNAME" field.

cPanel-add-cname-record

After filling in the needed information, click the "Add CNAME Record" button. You will now see your new CNAME record listed in the "User-Defined Records" at the bottom of the screen

cPanel-cname-added

Please note, you will not be able to create or modify CNAME Records for any subdomains created and reserved when your account is setup on the server. You can only create CNAME records for newly created subdomains.  If you try to create CNAME Records that are reserverd for example mail, webmail, and cpanel), cPanel will give an error message:

cPanel-cname-record-error

cPanel-cname-record-error-popup

An example of a common CNAME change that is already reserved would be for the mail subdomain.  To request a CNAME change for the mail subdomain, please contact our support team at support@inmotionhosting.com and we will be happy to make that change for you.

Please allow up to 24 hours for any DNS changes to take effect, including adding or changing CNAME records.

VPS and Dedicated Plans

VPS and Dedicated plans include Advanced DNS editor as part of WHM. This provides greater control over DNS records than the cPanel Simple DNS Zone editor.

Not only will the Advanced DNS Editor allow you to add CNAME records, it will allow you to edit current records as well. For more information on using the Advanced DNS Editor please see the cPanel documentation here:

http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/AdvancedDnsEditor

You can access the Advanced DNS Editor from within your WHM account. First, log into WHM. Next, find and click the Edit DNS Zone link (on the left side of your screen) to open the Advanced DNS Zone Editor:

whm-edit-dns-zone

As above, please allow up to 24 hours for changes to your DNS to take effect.

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