Wordpress doesn't recognize my log-in information

Category: Wordpress

everettroom
Asked:
2013-10-13 4:03 pm EST

Hits: 837
Every time I try to log in to my website, Wordpress says there is no account associated with this info.

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I am putting in the correct name and password each time. I was very careful about it and when I reset it it will take one log in but that's it. When I try to log in a second time with the same user name and password, it says it was invalid. It's happening constantly. It also won't let me place links in my posts. They show up as text and not something you can click on. Also the Media library is suddenly empty of all graphics. I'm trying not to give up but I can't monetize my site with WordPress. I also paid $99 to upgrade to Premium but I can see no difference so I want my $99 refunded. Nap lease I need help with WordPress.
everettroom
5 Points
2013-10-15 08:24 am EST

OTHER ANSWERS

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JeffMa
Staff
8,394 Points
2013-10-14 7:40 am EST
It sounds like you may have an incorrect username or password. We do have an excellent article on resetting your Wordpress password that will also allow you to view your username within the database as well. I recommend taking a look at it to resolve your issue.

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I am having the exact same problem, and I have used my username and password for 1 year.
elisheva.feldman
3 Points
2013-11-15 5:33 pm EST
Hello elisheva.feldman,

If your username and password are failing in the same manner, you will want to attempt to reset the password using the link above as well. This may be due to a corruption in the file, or an unlikely event such as a compromise. In either case, be sure to also follow our guide on website security.

Kindest Regards,
Scott M
Scott
18,098 Points
Staff
2013-11-18 10:51 am EST
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