why i can't enter in my blog ???

Category: Wordpress

staelart
Asked:
2014-03-05 2:03 pm EST

Hits: 37
i can't enter in my wordpress (uol) blog, and i can"t administrated, see , chanse something, or even digite something ! why ? uol said that i have to desinstaler (deleted) and make another one ; but...i don't make another one and i want to continue the blog that i have ! and...when i put my name and my passport...wordpress didin't reconaise and don't accept !

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JacobIMH
Staff
9,968 Points
2014-03-05 2:15 pm EST
Hello staelart, thank you for your question.

Unfortunately I can't find an account with us with the email address you've used in this Q&A section of our site. If you wanted to share your website here publicly to have us take a look we'd be glad to do so for you.

If you're having issues accessing your WordPress website, this could possibly be caused by the WordPress brute force attacks that have been blocked by us if you're hosting with InMotion Hosting.

Or possibly you just forgot your admin password, and need to reset your WordPress admin password.

If you can please let us know a little bit more about the problems you're having we'd be glad to help.

- Jacob

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Olá ! thanks !
another in wordpress: staelhost@uol.com.br; or Stael ; but i can't enter with anyone ! lol
I try "reset yout wordpress admin password" and i hope it's work !
thanks again for your attention !
staelart
11 Points
2014-03-05 2:27 pm EST
Hello staelart,

No problem! Hope that solves your issues. Let us know if you're still having any problems.

- Jacob
JacobIMH
9,968 Points
Staff
2014-03-05 3:15 pm EST
Olá ! steel i can't enter ! i said that they must send a new passport and they didin't sent any ! sorry but i'm getting upset and want to delete everything from here ! lol
staelart
11 Points
2014-03-05 4:30 pm EST
Hello staelart,

Sorry to hear you're still having problems. Is your WordPress website hosted with us? We would need to lookup your account in order to help, so this might be best in a support ticket if you don't want to display your website here on our website to the public.

In order to reset your WordPress admin password, you should be able to access the database directly with phpMyAdmin. That is mentioned in the 2nd section of the reset WordPress admin password guide.

- Jacob
JacobIMH
9,968 Points
Staff
2014-03-05 4:38 pm EST
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