Suspended website

Category: Wordpress

aray
Asked:
2012-11-19 12:06 pm EST

Hits: 296
I've now have two clients who have had their websites/accounts suspended. Both have been told that it's from a dramatic increase in traffic. Both have WP accounts. One was experiencing a brute force login attempt and the other is experience thousands of hits on particular pages. I've been told by IMH for one of the clients that the issue was a plugin (Secure WP), I needed to install WP-Super Cache and a login blocking plugin. The other client was told her issues were due to the suckerfish plugin (pixopoint) but she has WP-supercache and login lockdown on her site. SO ... what is the real issue here? I get the feeling that the tech support is fishing for answers to a bigger problem. My first client is still experiencing issues. Does anyone else have this problem going on and if so...what have you discovered?
Thank you.

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Scott
Staff
15,308 Points
2012-11-19 12:16 pm EST
Hello aray,

As the answer will be very specific to each account, it will take a Systems Administrator to investigate the two accounts and give you the exact details.

You will want to contact the Live Support team by phone (888-321-4678 ext 2 or 757-416-6575 ext 2)to speak directly to a System Administrator. They have access to all the data and can advise on what led to the suspension as well as help with solutions.

Best Regards,
Scott M

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