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problem setting up Wordpress Network

Category: Wordpress

GinaR
Asked:
2012-10-01 3:16 pm EST

Hits: 509
Hello,

I'm trying to set-up a Wordpress network but I'm getting an error message when I try to access my subdomain dashboard. I followed Inmotion's instructions per the following links.

http://www.inmotionhosting.com/support/edu/wordpress/wordpress-mu-network/installing-wordpress-mu-network

how to setup wildcard subdomains
http://www.inmotionhosting.com/support/edu/cpanel/cpanel-manage-domains/wildcard-subdomains-and-dns

After I setup the wildcard subdomain & created the Wordpress network per above instructions, I created a new subdomain via CPANEL and the Wordpress Network Admin Dashboard, under Add New site. When I try to access the "newsubdomain" dashboard under All Sites, I get an Internal Server Error message (see below).

Why am I getting an Internal Server Error when I try to access the new subdomain's dashboard? Did I miss a step? Forget to activite something?

Thank you,
GinaR

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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OTHER ANSWERS

0

Arn
Staff
39,641 Points
2012-10-01 4:55 pm EST
Hello GinaR,


The problem you are having is going to require some specifics so that we can actually login the way you are in order for us to troubleshoot the issue. I noted that your account shows a ticket with live support (#1192249) - please follow up on that service ticket when support replies to it. This will keep your account private. Any information published on this website is public, so please work with live support to keep your information private.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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