InMotion Hosting Support Center

need help locked out of wordpress admin page

Category: Wordpress

2013-04-27 2:32 pm EST

Hits: 363
apparently I must have installed a captcha plugin that has a 2 action login feature where you copy the captcha then it sends you a code via email and you use that to login,that's ok if you're a vistor to the site problem is Im now locked out of my admin panel when I do it it sends me to my website as if I was a visitor if I ever get in there i'll have to delete this plugin,when I installed it I had no idea it had this function, can you help?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



5,889 Points
2013-04-29 10:44 am EST
Thank you for your question bboy58!

If you know the name of the WordPress plugin, you can disable it by renaming the folder in the plugins directory. Follow the steps below.

1. Log into your cPanel.
2. Go to your File manager.
3. Select your directory for your WordPress and click Go.
4. Go to the /wp-content/plugins folder.
5. Find the troublesome plugin and rename the folder.
6. Try logging into your WordPress.

If you need any help our tech support will be able to get into your account and fix it. Unfortunately, this is a public forum and we will not post your private information here.

Best Regards,
James R

You must login before you can post a comment about this answer.

Like this Question?

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!