InMotion Hosting Support Center

Issues with Access to a File

Category: Wordpress

2013-02-08 3:13 pm EST

Hits: 311
We're having difficulty getting a wordpress theme (we purchased) to work properly. We've installed it on a separate server on a dev site and it works perfectly fine whereas the live site is having difficulties.

The theme file references a JS file called jquery.cookie.js. Unfortunately, when its named this way, the website leads to a 404 page causing us problems. But if I rename it to jquery.cook.js it works but the theme doesn't work as perfectly.

Is there a setting on the server that prevents this file from being viewed?

You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by User


9,968 Points
2013-02-08 4:46 pm EST
Hello CourtneyScott, and thanks for your question.

It looks like when the file is called <strong>jquery.cookie.js</strong> it is triggering a <strong>ModSecurity</strong> rule and causing a 406 error, which then in turns causes WordPress to trigger a 404 error not found page.

I have gone ahead and disabled the specific <strong>ModSecurity</strong> rule for you <strong>950004</strong> which was causing these errors.

In the future if you start encountering similar issues like this again, you can read my article on either <a href="" target="_blank">how to disable ModSecurity for a domain</a> to completely turn off ModSecurity for a domain. Or you can read my article on <a href="" target="_blank">how to find and disable specific ModSecurity rules</a> to complete the same steps that I took to get this working for you.

Please let us know if you have any other questions.

- Jacob

You must login before you can post a comment about this answer.

Like this Question?

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!