Can't access wp-login.php or any admin files on Wordpress Site

Category: Wordpress 34

cpapciak
Asked:
2013-04-10 10:29 pm EST

Hits: 13,124
This problem has been happening for the last two days on our main domain (http://www.dvdyourmemories.com) plus 6 addon domains all running Wordpress.

The Issue: For some reason I cannot access any admin page or login page for ANY of our Wordpress sites (6 in total) hosted through Inmotion hosting. Other Wordpress sites that I use on other hosting providers are functioning fine.

Usually, it's one of three things that happens when I go to the login pages:
• I don’t even see the login screen and my browser goes straight to 404 page. (Most of the time)
• I can view the login screen, but when my credentials are entered, it redirects me to a 404 page. (Sometimes)
• And other times my browser doesn’t load the page because it shows the page has a infinite redirect loop. (Happens to the addon domains)

The additional addon domains on our hosting account with the same problems always give me the infinite redirect error and not the 404 error.

However, the funny thing is that every once in a while as I keep trying to login, EVENTUALLY it just simply starts working again and I’m able to log in without any hitch, but then immediately stops working again if I try to log in from another browser (even though I'm still logged in on the other browser).

This is happening to ALL Wordpress sites currently hosted through inmotion. There has been no major changes to any of these sites in the last several days. Chat support was of little help unfortunately and could not provide me any answers.

Another thing to note is that we’ve been experiencing attempted brute force attacks on the site over the past 90 days, which I am thinking may have triggered some kind of lockout response on Inmotion's end. Anyone have any advice as to what I can do? I’ve tried everything I can think of on my end, and nothing is working. Co-workers from across the state are experiencing the same issues with the site as I am, so I don’t think it’s isolated to my computer/IP, but might be a cookie issue..?

I’ve scoured the internet and found others with similar issues but so far I've not had any luck resolving this.

Thanks

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I don’t even see the login screen and my browser goes straight to home page. (Most of the time)
72selvam@gmail.com
0 Points
2013-09-12 07:48 am EST
Hello 72selvam,

Unfortunately I was unable to locate any account information for you based off your email address this comment was submitted under.

When you say your site goes straight to the home page most of the time, are you talking about your own WordPress site, or are you landing on our article about the WordPress brute force attack protection we've employed on our servers?

If you can please provide us with some further details we'd be glad to assist you.

- Jacob
JacobIMH
9,521 Points
2013-09-12 04:22 pm EST
I have a related problem. When I try to go to sign in to wordpress, the temp url redirects to a 404 page on another site at another hosting company -- the domain is still parked there while I try to decide whether to stay with inmotion or not (not looking good at this point). This issue was resolved at one point but now it's back. Extremely frustrating. Not have a good out-of-box experience.
knichols1109
5 Points
2014-04-11 04:08 am EST
Hello knichols,

Thank you for your comment. This may have been caused by the automatic security update Wordpress pushed out this week; which seems to have caused problems for some websites. Here is a link to detailed information on the update. While I understand how frustrating this can be, this was pushed out globally by Wordpress, and not by the InMotion Hosting team.

If it is redirecting to your domain name, instead of the Temp URL, you may have to setup Wordpress to use your Temp URL again.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-imhs1
7,266 Points
2014-04-11 10:46 am EST

Best answer chosen by User

2

JacobIMH
Staff
9,521 Points
2013-04-11 9:13 pm EST
Hello cpapciak, and thanks for your question.

This is actually an issue related to a large scale botnet attack on WordPress sites across various web hosts.

You can check out the article I just wrote on gaining access to your WordPress sites again, it details the WordPress wp-login.php brute force attack that is currently taking place.

Please let us know if you have any other questions at all!

- Jacob

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OTHER ANSWERS

0

stevenjb
2013-04-11 1:36 am EST
I am having the exact same issue. They fixed it for me last night, but now it has come up again.

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Hey stevenjb,

Sorry for the problems, please reference my answer on this same page regarding our update on this.

- Jacob
JacobIMH
9,521 Points
Staff
2013-04-11 9:14 pm EST
0

Scott
Staff
15,308 Points
2013-04-11 10:18 am EST
Hello cpapciak,

We have noticed an increase in WordPress brute force attacks. This may be affecting your ability to log in. Our Systems team is working constantly to combat these recent attacks. Below is a link to a security article for preventing brute force attacks on your WordPress.

Preventing Brute Force Attacks on Admin Login

Also, we have a list of security plugins for WordPress for you to review so you can add any additional security you see fit.

Recommended WordPress Security plugins

Best Regards,
Scott M

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Thanks Scott, I noticed this too when inmotion sent me an email about it a few weeks ago. That same day, we had a security plugin installed which seemed to help against the repeated login attempts. All was well until last week when all the login pages abruptly stopped working.
cpapciak
8 Points
2013-04-11 4:46 pm EST
0

MikeH
2013-04-11 4:37 pm EST
I have the same problem with 3 of my 4 sites. The one site I don't have an issue with is an add-on domain, as are 2 of the other sites not working. I was told server issue. ????

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Hello MikeH,

Sorry for the confusion, please read my answer on this subject regarding our latest update on the situation.

- Jacob
JacobIMH
9,521 Points
Staff
2013-04-11 9:16 pm EST
0

drshau5
2013-04-11 5:16 pm EST
I was having the same issue. I could not access the wp-admin login. Now, all three of my websites are down and am told by customer service to just wait it out.

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Hello drshau5,

Sorry for these issues, you should be able to read the answer I've posted on this page to get an up to date explanation on the situation.

- Jacob
JacobIMH
9,521 Points
Staff
2013-04-11 9:17 pm EST
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