Cannot log to WHM

Category: Whm

puchok
Asked:
2013-03-29 11:48 am EST

Hits: 675
I just upgraded from a shared hosting to VPS and I can not log to WHM, cPanel works fine. Do I have to set a WHM password? I read somewhere both passwords are the same. Please confirm.

Luis

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jamesr
Staff
5,889 Points
2013-03-29 12:05 pm EST

Thank you for your question puchok!

Yes your cPanel username and password will be the same for your WHM. We see there are 2 bill items so we are having billing fix the account to only show the VPS server. When we are done fixing the upgrade, we will email you. At that time, check your AMP technical details to see your new VPS server settings. Sorry for the inconvenience.

Best Regards,
James R

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Hi James,
My new VPS account has been suspended in the past minutes... and the old shared hosting appears as Active. Please comment.

Regards,
Luis
puchok
11 Points
2013-03-29 12:16 pm EST
Now I have two Active VPS 1000 accounts, pointing to different IP addresses and host names. I think I 'll wait a couple hours until you sort this out. Thanks.
Luis
puchok
11 Points
2013-03-29 1:04 pm EST
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